I used to work as a front desk clerk, so i know what CUSTOMER SERVICE is. I've never in my life experienced such a rude front desk clerk. I called down to the front desk and asked to be transferred to another persons room in the hotel. His response was "well if you know the person you should know what room they are in" it was so stupid that it was funny. I could not believe that was his response. I told him that was the reason i was calling the front desk because that's what the front desk is for. He then said "but if you know that person you shouldn't have to call here and ask for it (which I wasn't I just wanted to be transferred) you should know what room they are in" I was literally stunned, said never mind and hung up. Then my cousin's son who is 9 years old got stuck in the elevator with two other boys for half an hour before the SAME front desk clerk called 911. BUT that was only after my cousin threatened to call them himself if he(front desk clerk)didn't call right then. He had no idea what to do AT ALL. When the fire department got there all they did was shut off then turn on the elevator i guess just to reset it and it worked. So in my opinion the front desk clerk was absolutely non caring and the rudest ever. I don't know if i'm allowed to say, but i swear he was the owner because it was full house that weekend and he was at the front desk all weekend working with other front desk clerks, to check you in and check you out.
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- Also Known As:
- Canadian Hotel Brandon
- Knights Inn Brandon Manitoba