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Taylor K

Won’t stay again

2.0 of 5 bubblesReviewed Aug 4, 2021
Felt very uncomfortable at this hotel, there are large groups of drunk people that hang out in the parking lots and security does nothing about it. There’s also lots of loitering in the lobby which strongly discouraged us from going to the pool or leaving our room. Giving 2 stars because room was nice and clean.
Date of stay: August 2021
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mike Gore, General Manager at Holiday Inn Winnipeg-South, an IHG Hotel, responded to this review
Responded Aug 6, 2021
Thank you for taking the time to let us know about your experience at our hotel. We apologize for your disappointing experience. I assure you that your experience was not typical of our property nor is it acceptable by our standards. During the time of your stay we, along with many other hotels in the city, were providing shelter for people from northern Manitoba who had been evacuated from their communities due to wildfires. I certainly understand your concerns, but rest assured this is a temporary and highly unusual situation. We thank you for your patience and understanding. We hope that you will give us an opportunity to be of service to you under more pleasant circumstances. .
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed July 23, 2021

We decided on this property for our Winnipeg stay due to location and past reviews. While usually past reviews are a good sign of what to expect, in this case it wasn't.

Common areas of the hotel had stains from food and sticky beverages (which were not cleaned for several hours - over night in the case of the elevators).

Loitering in the foyer of the hotel was not discouraged as groups of inebriated individuals were present during both days of our stay. Enhanced security was visible in the hotel lobby, but the uniformed staff did little to discourage this activity.

The hotel parking lot at the back (second level) has not been maintained in recent months with a collection of dirt and leaves from last fall in place.

The room experience was good, but getting there in less than acceptable surroundings significantly took away from the experience. Change is needed by those responsible for these significant short comings at this property.

We would not recommend this property under current circumstances.

Room tip: Avoid this property until management gets serious about acceptable standards for common areas at this property.
Date of stay: July 2021
    • Location
    • Cleanliness
    • Service
2  Thank F2057SYdonm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Gore, General Manager at Holiday Inn Winnipeg-South, an IHG Hotel, responded to this reviewResponded July 26, 2021

Thank you for taking the time to let us know about your experience at our hotel.. We sincerely apologize for the conditions you described. These are not typical of our hotel nor are they acceptable by our standards. Rest assured, these issues have bee addressed and corrective measures taken. We hope that you will give us the opportunity to be of service to you again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 22, 2020

Our now go-to hotel in Winnipeg. We've been stuck n the City for the fourth night now waiting for work to be done on our son's SUV. The hotel staff have been amazing as usual.

The room is immaculate. Comfy, back supporting beds with good linens and pillow assortment are important to us. The hotel's down pillows are perfect for supporting my injured neck and back. Fridge, microwave, Keurig in the room.

Nice view of the city and can't beat the location. Central to everything, close proximity to all major routes and a couple minutes to the downtown core. Wide assortment of restaurants nearby and a supermarket across the street. IKEA, the outlet mall, Costco, University of Manitoba, the Blue Bombers stadium and the Winnipeg Jets arena are all within a 10 minute drive if that. Made it to the Health Sciences Centre and Manitoba Clinic in 10 minutes during morning rush hour traffic.

Because of Covid-19 the hotel restaurant is presently open limited hours, but they have great breakfast choices at very reasonable prices - less than Tim's even. I like that the hotel has a decent assortment of juices, etc., food items, snacks, baked goods and goodies for sale in the lobby. And again, very reasonable prices.

The hotel usually has fresh coffee and newspapers in the lobby but Covid-19 has made that unsafe now. The staff brought me coffee from the restaurant which was a much appreciated surprise on a stressful morning heading out.

We love that the parking lot has security monitoring, a roofed area and plenty of fenced space - all not visible by passing traffic.

The kids love the pool here. Usually bring them up in summer to watch the polar bears at the zoo, Tinkertown, Manitoba Museum - they love the Science Museum there, and the Aviation Museum. The pool and hot tub are refreshing break for them after a day of adventure.

Back to the staff at the hotel. Considerate, accommodating, kind, friendly, proficient - can't say enough about how great they are. A shout out to manager, Janelle for the hospitality and exceptional service provided by her and her staff.
Have stayed at most major hotels across the city spanning decades for work, medical appointments, taking flights and leisure stays - the Holiday Inn South has been the most pleasurable stay consistently since first discovering the place three years ago.

Would recommend the hotel to anyone - families wanting a breakaway, business travel, shopping excursions, taking in city events and offerings, medical appointments. Can't beat the location, the comfort, the value and the amazing service!

Room tip: We like rooms on the higher floors for a view of the city. In the summer the city looks likes it's all trees. Beautiful!
Date of stay: October 2020
    • Sleep Quality
    • Cleanliness
    • Service
Thank Theresa S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded October 23, 2020

Thank you so much for taking the time to submit such a glowing review of your experience at the Holiday Inn Winnipeg South. I have shared your comments with our team. We are are proud of our hotel and of our team members and the service we provide to our guests. We feel even more proud when kind people such as yourself comment in this way. We are so glad that you enjoy staying with us and look forward to the opportunity to be of service to you again in the future. Take care and stay well.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 15, 2020 via mobile

We booked a standard room at the last minute for three nights. It was my first hotel stay this year. I felt reassured by all of the COVID safety precautions. There was hand sanitizer everywhere and masks were mandatory in common areas and elevators. Daily housekeeping was suspended in favour of a three-day cycle - or upon check out. I don’t use daily housekeeping even during the before times, so it didn’t bother me. I was able to get extra coffee pods for the room from the front desk.

Our room was clean and the shower was great - water pressure was solid day and night. We didn’t visit the restaurant, but they had options for take out and dine-in. Overall it was a nice stay and I would book here again.

Date of stay: October 2020
Trip type: Travelled with family
1  Thank kimmi06
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded October 16, 2020

Thank you so much for letting us know how much you enjoyed staying with us. I will share your comments with our team. We look forward to the opportunity to be of service to you again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 17, 2020 via mobile

Everything about this hotel is great. The food, the staff, the service. There’s nothing to complain about. We enjoyed our stay and we will be back soon!! Rooms were really clean too! Not disappointed.

Date of stay: September 2020
Trip type: Travelled as a couple
Thank Lena P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded September 18, 2020

Thank you for taking the time to tell us about your experience at our hotel. We were so pleased to learn that you enjoyed your stay with us. I will pass your comments on to our team.We look forward to the opportunity to be of service to you again in the future. If I may be of any further service to you, please feel free to reach out to me at 204 452 4747 or mikeg@hiws.ca.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 24, 2020 via mobile

I’ve stayed hear a few times and the hotel is always consistently good. The staff are very friendly and accommodating. The rooms are always very clean and comfortable. The restaurant has decent food and although the location is a bit remote from popular Winnipeg attractions, there is a grocery and a good selection of restaurants within a short walk. A couple suggestions: Please fix your printer. This is very important to me as a business traveler. Coffee is complimentary in the lobby, but during my most recent stay they only seem to have these tiny little cups and oddly enough, half of them leak. These are minor gripes and I would stay here again.

Date of stay: January 2020
Thank michaelcA7813KJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MikeGore, General Manager at Holiday Inn Winnipeg-South, an IHG Hotel, responded to this reviewResponded January 27, 2020

Thanks so much for your great feedback. We are so pleased to learn how much you enjoy staying with us and that you find our location so convenient for your needs. Rest assured we will follow up on those items you mentioned and will take corrective action. Thanks again for letting us know. We look forward to the opportunity to be of service to you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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