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James Mosher
Winnipeg, Canada

Excellent Weekend

4.0 of 5 bubblesReviewed Sep 11, 2022
Hotel was very clean, our room was very comfortable. Great get away when you want to jump out the window and just go!!!
Had to much to drink wish I could remember more.
Front desk and all around staff was accommodating.
All and all was a good time.
Date of stay: May 2022
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mike Gore, General Manager at Holiday Inn Winnipeg-South, an IHG Hotel, responded to this review
Responded Sep 11, 2022
Thank you for taking the time to tell us about your experience at Holiday Inn Winnipeg South. We are glad you enjoyed your stay and hope that you will give us the opportunity to serve you again in the future. Thank you for choosing Holiday Inn Winnipeg South, and if I can be of assistance to you, please contact me directly at 204 452 4747 or mikeg@hiws.ca.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed August 27, 2022

Stayed here one night on my way to move to BC. I wish I had read reviews before I booked this hotel as I would have seen it was in a not-so-nice neighbourhood and would not have booked it. Lots of construction in the area made it hard to get around as well. The beds were fine and the room clean-ish (found bits and pieces of candy on the floor throughout the room?) - and honestly best water pressure and shower head of anywhere I've stayed so far, but it just felt that the staff didn't care? Lots of security guards in the lobby and first floor, but upon arrival a group of three were drinking and smoking in the parking lot and it made for unloading the car uncomfortable. Food and drinks at the restaurant were very tasty and restaurant staff were friendly. Pool and hot tub were a great way to relax.

Date of stay: August 2022
    • Value
    • Cleanliness
    • Service
1  Thank themusicalwanderer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mike Gore, General Manager at Holiday Inn Winnipeg-South, an IHG Hotel, responded to this reviewResponded August 29, 2022

Thank you for taking the time to tell us about your experience at Holiday Inn Winnipeg South. We sincerely apologize for the issues that you mentioned. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. If I may be of assistance to you, please contact me directly at 204 452 4747 or mikeg@hiws.ca.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 3, 2022 via mobile

Hotel is difficult to get to with construction and the parking is not convenient. The area is a high crime location and it can be very uncomfortable around the area.

Hotel was packed with people. We were informed many were staying because they were displaced, or coming from out of country. Which is completely fine, and only an issue for the sheer volume of people and families living long term in the building and in the small reception area. There was only 2 elevators working and one was broken for a while, there were long lines to access the elevator. Staff were obviously exhausted and mostly indifferent.

There was security but the area and hotel did not feel secure. It was a very loud, cramped, hectic one night stay for us.

Room tip: It might help to call in advance to see about how crowded the hotel will be and if construction on the area has cleared.
Date of stay: July 2022
Trip type: Travelled as a couple
1  Thank kima644
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mike Gore, General Manager at Holiday Inn Winnipeg-South, an IHG Hotel, responded to this reviewResponded August 4, 2022

Thank you for taking the time to tell us about your experience at Holiday Inn Winnipeg South. Your feedback is extremely valuable to us. We are currently assisting the Canadian Red Cross in providing accommodation to Manitobans displaced due to flooding in our province. However, this does not typically result in crowding of the lobby, as you describe. Perhaps this was during a heavy check-in period. We will investigate. I apologize that you did not feel secure during your stay, I am not aware of any crimes being committed in our area. We do have security on site, which have been hired by Red Cross for the flood evacuees. We appreciate your comments regarding the elevators. We have been undertaking a full modernization of all of our elevator equipment. This is a long project with each elevator taking 12 - 14 weeks to complete, resulting in one of our three elevators being out of service much of the time. The project will be competed early next week and we will have three brand new elevators in service. Thank you again for your feedback and for choosing the Holiday Inn Winnipeg South. We hope that you will give us the opportunity to be of serve you again. If I may be of any further assistance to you, please reach out to me at 204 452 4747 or mikeg@hiws.ca.

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Reviewed December 1, 2021 via mobile

We stayed here again, based on our previous visit last year. This hotel is clean, safe and conveniently located. We felt safe with the COVID precautions in place, and everyone seemed to comply. The pool was open and we took advantage of it. Our room was clean and comfortable, and quiet (far from the elevator). We will definitely return on our next trip to Winnipeg.

Date of stay: October 2021
Trip type: Travelled with family
1  Thank kimmi06
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mike Gore, General Manager at Holiday Inn Winnipeg-South, an IHG Hotel, responded to this reviewResponded December 1, 2021

Thank you so much for taking the time to let us know how much you enjoy staying with us. We truly appreciate your loyalty and look forward to the opportunity to be of service to you again.

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Reviewed September 4, 2021

I guess the area is not safe, there were security personnel at least five in lobby and few more in parking ground.
There were a bench in the parking area bunch of people drinking and smoke.
I felt very uncomfortable in that atmosphere.
Then I walked in to my room 709, towels were missing, coffee machine missing coffee and condiments.
Front staff response was ridiculous. She said "we don't clean rooms on the second day of stay and we don't enter your room this during COVID-19"
Well, I have just checked in, I am a new guest.
I hope they wash towels, sheets and make a bed cleanly.
All Holiday Inn are never the same standard, this is I have learned this time.

Room tip: This is exceptionally bad Holiday Inn
Date of stay: September 2021
    • Sleep Quality
    • Rooms
    • Service
Thank Vacatione629
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mike Gore, General Manager at Holiday Inn Winnipeg-South, an IHG Hotel, responded to this reviewResponded September 5, 2021

Thank you for taking the time to let us know about your experience at our hotel. We sincerely apologize for your disappointing experience. This is certainly not typical of our hotel nor is it acceptable by our standards. This has been a very challenging time for the hospitality industry. Like a number of other hotels in the city, with the assistance of the Canadian Red Cross, we have been hosting fire evacuees from northern Manitoba. Hence the additional security you saw around the property. We are certainly empathic to your discomfort in this regard. Unfortunately, the fires resulted in a loss of hydro to their communities and they are unable to return home until power is restored.
We also apologize for the miscommunication regarding our housekeeping protocols during the COVID pandemic. There is no excuse for the missing items in your room. We will follow up on this. Like most hotel brands, we are not currently offering automatic daily housekeeping service. We will perform housekeeping on an as requested basis only. For the protection of both staff and guests, if housekeeping is requested, we will arrange a convenient time when the guest will not be in the room to perform the service. Alternatively, If additional amenities, fresh towels, garbage emptied or other service are required we are pleased to offer this on a “knock and drop” basis.
We do place a welcome letter in each guest room outlining these revised protocols and ask that our front desk team outline them to our guests upon check in. I apologize that you were not made aware of this when you arrived. We will follow up to ensure this information is more accurately conveyed to all our guests upon check-in.
Please be assured that despite these changes, we continue to maintain the highest standards of sanitation and cleanliness in all areas of our property.
Thank you again for your feedback. Once again, we apologize that your experience fell short of expectation. Please know this is not typical of our hotel. We hope that you will consider giving us another opportunity to be of service to you again in the future. If I may be of any further assistance to you, please reach out to me at 204 452-4747 or mikeg@hiws.ca.
Mike Gore, General Manager, Holiday Inn Winnipeg South

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Reviewed August 4, 2021

Felt very uncomfortable at this hotel, there are large groups of drunk people that hang out in the parking lots and security does nothing about it. There’s also lots of loitering in the lobby which strongly discouraged us from going to the pool or leaving our room. Giving 2 stars because room was nice and clean.

Date of stay: August 2021
Trip type: Travelled as a couple
1  Thank taylorkH6693LF
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mike Gore, General Manager at Holiday Inn Winnipeg-South, an IHG Hotel, responded to this reviewResponded August 6, 2021

Thank you for taking the time to let us know about your experience at our hotel. We apologize for your disappointing experience. I assure you that your experience was not typical of our property nor is it acceptable by our standards. During the time of your stay we, along with many other hotels in the city, were providing shelter for people from northern Manitoba who had been evacuated from their communities due to wildfires. I certainly understand your concerns, but rest assured this is a temporary and highly unusual situation. We thank you for your patience and understanding. We hope that you will give us an opportunity to be of service to you under more pleasant circumstances. .

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