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Monic L

Customer service exceptional

5.0 of 5 bubblesReviewed Jun 11, 2024
The manager here was SO nice and helpful when my reservation through Expedia got messed up. He took the time to listen and went above and beyond to fix it, that is exceptional customer service. He called Expedia himself to arrange a booking gone wrong (when Expedia had been less than helpful to me). Very grateful he saved my son’s first sport tournament fun trip! Thank you James!
Date of stay: June 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jasmine Mosher, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Responded 1 week ago
Dear monicl119,

Thank you so much for this raving review! That is wonderful to hear that one of our managers was able to help you through your issue with Expedia. I will be sure to pass this onto James, as he definitely goes above and beyond to deliver the best service to our guests and deserve the recognition. Thank you for choosing to stay at the Best Western Plus Saint John and we hope to see you again soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (686)
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4 - 9 of 686 reviews
Reviewed May 5, 2024

Very new hotel. Managed very well. Clean, and conveniently located near shopping, restaurants, etc. We would stay there again without question.

Room tip: Seasonal and was not available.
Date of stay: May 2024
Trip type: Travelled with family
1  Thank FrequentFlier755270
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jasmine Mosher, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this reviewResponded 1 week ago

Dear FrequentFlier755270,

Thank you so much for your kind words and for choosing to stay with us. We are happy to hear that you enjoyed your stay with us. We are looking forward to hosting you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 26, 2024

Nice, clean hotel located close to restaurants and shopping. Good breakfast and has a nice pool. My go to hotel in Saint John.

Date of stay: April 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank ssir0is
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jasmine Mosher, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this reviewResponded 1 week ago

Dear ssir0is,

Thank you very much for leaving us a review and for choosing to stay with us. We are happy to hear that you enjoyed your stay with us and that you are loyal customer with us. We are looking forward to hosting you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 19, 2024

Easy to book/check-in - we'd go again. Best Western "Brand" tells you what to expect in terms of amenties etc. etc. and that's what we got. THe hotel was not very busy so it was comfortable using the Breakfast room and pool and front desk comversations were quick.

Date of stay: February 2024
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western
1  Thank grahamm0wbray
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jasmine Mosher, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this reviewResponded March 14, 2024

Dear Graham,

Thank you so much for choosing to stay with us and trusting our brand. Although we are locally owned, we are proud to work with Best Western and provide the consistency that you have come to expect. We will continue to work hard to deliver the cleanliness, efficiency and consistency that guests would like to experience when staying at a hotel. We really appreciate your feedback.

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Reviewed February 12, 2024

Everything from the second we walked in and walked out was perfect! Will definitely be staying here again! My kids loved the pool and all the options for breakfast! The pool was nice and warm my baby also enjoyed it.

Date of stay: February 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank brigitteleger94
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jasmine Mosher, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this reviewResponded March 14, 2024

Dear Brigitte,

We are so happy to hear that you and your children enjoyed your stay with us. Our team loves to hear our guests' feedback and hearing your great experience reminds us of the :why" behind each day when we put in the effort that we do. Thank you for enjoying your stay and we hope to see you again soon!

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Reviewed January 30, 2024

This hotel had everything we could want. My family booked two rooms for 3 days. We used the pool and fitness center. The breakfast was complete with everything. Lots of seating, Great specialty coffee machine. Everything worked. Ice and candy machines. The rooms were spacious and clean. Beds were perfect. Parking lot was plowed and salted with convenient free parking. Staff were friendly. My remote had lazy batteries but I replaced the remote at the front desk without issue. I would definitely stay here again.

Date of stay: January 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Departure39464174541
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jasmine Mosher, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this reviewResponded March 14, 2024

Dear Departure,

We are very grateful to know that you and your family chose to stay at our location here in Saint John. We will take your feedback and work on improving. We are so glad to hear that you enjoyed our amenities and we look forward to seeing you again hopefully in the near future.

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