Excellent Hotel. No issues at all. Staff very friendly/room very clean and modern/breakfast is great. Facilities are great and so is location. Stayed for 3 nights in June in a large king room suite and price was very good. Will definitely return.
Dear danmursic,
Thank you very much for choosing to stay with us! Our team members are hand picked for their superior hospitality and attention to detail so it gives us great pride to hear that our guests had an enjoyable stay. Thank you so much for taking the time to leave us a note and we hope to see you again in the near future.
Stayed there for 1 night last week. Rooms seems old, the bath tap was leaking throughput the stay but didn’t trouble me much so I won’t complain.
Rest stay was okay. Breakfast was good and service was nice. Plenty of Self Parking is available.
Dear NitinGoel18,
Thank you so much for choosing to stay with us. I am sorry to hear that the bath tap was leaking - we will try to search up which room you stayed in and rectify it right away. We do appreciate you bringing this up, although we have a preventative maintenance program and should have caught this ourselves. We are dedicated in improving our services for all of our guests so that they may have a superior stay with us so if you have any further feedback to improve our services, we are so grateful to hear them. Thank you again for choosing the Best Western and we hope to see you again.
We were unaware the hotel is under exterior renovation but it was raining when we were there so there was no work going on. Good thing, because our room had scaffolding right outside the window. We had a lovely mini-suite. The room was clean and the hotel has a very nice well-maintained pool. Excellent staff.
Dear kcb99,
Thank you so much for choosing to stay with the Best Western Plus Saint John. We are so happy to hear that you enjoyed your stay with us. Our exterior renovation is conducted during the daytime only and carefully planned as to cause minimal impact to our guests. We really appreciate you for trusting us to continue to deliver superior service and accommodations. With this almost complete renovation, the Best Western will be an even fresher, better hotel for all of our loyal guests to enjoy!
The manager here was SO nice and helpful when my reservation through Expedia got messed up. He took the time to listen and went above and beyond to fix it, that is exceptional customer service. He called Expedia himself to arrange a booking gone wrong (when Expedia had been less than helpful to me). Very grateful he saved my son’s first sport tournament fun trip! Thank you James!
Dear monicl119,
Thank you so much for this raving review! That is wonderful to hear that one of our managers was able to help you through your issue with Expedia. I will be sure to pass this onto James, as he definitely goes above and beyond to deliver the best service to our guests and deserve the recognition. Thank you for choosing to stay at the Best Western Plus Saint John and we hope to see you again soon!
Very new hotel. Managed very well. Clean, and conveniently located near shopping, restaurants, etc. We would stay there again without question.
Dear FrequentFlier755270,
Thank you so much for your kind words and for choosing to stay with us. We are happy to hear that you enjoyed your stay with us. We are looking forward to hosting you again soon.
