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Anne S
Richmond, Virginia

City hotel with good location

4.0 of 5 bubblesReviewed Jul 14, 2024via mobile
Located near water front in building attached to mall. Front desk staff were good and no complaint regarding room. Met standards of Marriot brands. Our room had an view into the building courtyard.. Odd thing was the parking deck entrance took you into mall upper level, which was the 6th floor of the hotel, but key needed to use elevator, so it felt secured.Lots of restaurants close by.
Date of stay: June 2024
Room Tip: The attached mall is dead, but City Market on other side.
Trip type: Travelled as a couple
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Reviewed July 14, 2024 via mobile

We stayed one night and that was enough. It provided us a bed and shower. The rooms are as pictured but dated. You could feel the age of the rooms and they need upgrading. It was clean and the bed was fine it was just not a nice space. Biggest issue for us was location, there are no signs and we circled the hotel 3 times trying to figure out how to check in and then you have to leave go up a parking garage and walk forever to get to an elevator walk a lot more to room, very inconvenient with your luggage. (When you are sent your confirmation, information could be shared on how to locate the entry, etc). We wouldn’t stay again as there was no breakfast, parking is not included and there is nothing to draw you in, rooms were not luxury by any means just a room. We were disappointed as we always stay with a Marriott brand hotel and this did not meet the standards we are use to.

Room tip: If it’s your first visit get directions on how to enter the hotel.
Date of stay: July 2024
Trip type: Travelled as a couple
Thank michelek697
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kyle Logan, Guest Services / Front Office at Delta Hotels by Marriott Saint John, responded to this reviewResponded July 15, 2024

Dear Michelek697,

Thank you for taking the time to let us know about your experience while staying with us.

Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the our hotel leadership and maintenance team. You will be pleased to know that renovations are on the books that will refresh our guest rooms and our area as a whole.

Thank You again for staying with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 25, 2024

We were assigned room 214, overlooks a parking garage roof top. Fairly bright room and bathroom, spacious. The bathroom could use a second light in the tub area. Toiletries are via wall dispensers. In room contains mini fridge, 2 complimentary bottles of water, coffee/tea equipment.

There are cookies placed in the lobby by about 2pm daily, when it runs out, it runs out. These don't taste freshly baked.

The hotel is part of the Inside Connection Pedway System. It means you can go from one building to another down to Market Square/New Brunswick Museum without stepping out into the street. The hotel is directly attached with Brunswick Square (mall, closed Sundays).

If you take a taxi between the airport and hotel, specify with the driver to go local, avoid the highway. Take the Loch Lomand way was what, Dallas, front desk lady told us. She was extremely helpful and nice answering all our questions. The highway takes a bit longer and costs more as it's a different fare rate for the taxi fare calculation. There is generally one or 2 cars from Diamond Taxi waiting out front or you can ask front desk to reserve a taxi for you at a specific time. The ride to the airport on a Sunday evening was about 15 minutes via local roads.

The restaurant Mix Resto Bar serves decent food.

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tardykat
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 18, 2024 via mobile

I recently attempted to make a reservation to stay in this hotel. I called the hotel directly. There was an answering services that came on and made me choose my different options.

Reservations finally came on, it sounded like they were from a foreign country, I always get people from call centers call my house and try to scam me, so this was my first red flag.

So we start the process, i ask for Federal Government Rate as I will be there on business, the lady makes me repeat what agency I work for and its like she didnt believe me. After that, she finally finds me a room, but tries to charge me in US Dollars? At this point there was too many red flags so I hung up on the girl. I was not ready to give my credit card number on the phone and not actually know who I am giving it to.

I called another nearby hotel, and the employee at the front desk was able to make my reservation which to me is more like it should be.

Date of stay: May 2024
Trip type: Travelled solo
Thank Jean-Francois L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kyle Logan, Guest Services / Front Office at Delta Hotels by Marriott Saint John, responded to this reviewResponded June 20, 2024

Dear Jean-Francois L,

Thank You for your review.

Rest assured that the reservations you were speaking to was the Marriott call centre. I do apologize that the agent was not able to assist you properly. Should you like to speak to someone directly at this hotel in the future, simply dial 0 during the options menu which will send you to our front desk. We will be happy to assist you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 13, 2024

We were here only one night, and had no meals in the hotel. Our room was large, with a king bed, but was soulless. Our small window overlooked a section of flat roof. The air conditioner was noisy. The bedding was not good cotton. There was a good workspace for a computer, and quick wifi access. The bathroom was large, and an efficient design, but the drains were slow and everything showed its age. Probably this hotel was up-to-the-minute in the 1980s.
Parking was next door in Brunswick Square, a dirty, dark space littered with drug paraphernalia.

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Owen C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kyle Logan, Guest Services / Front Office at Delta Hotels by Marriott Saint John, responded to this reviewResponded June 17, 2024

Dear Escape589620,

Thank you for taking the time to let us know about your experience while staying with us.

Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the our hotel leadership and maintenance team. You will be pleased to know that renovations are on the books that will refresh our guest rooms as well as our bathrooms.

I hope you choose to stay with us again when your travels bring you back to the area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 20, 2024 via mobile

Overall the best part of the hotel are the staff. From the front desk to the restaurant everyone is super nice and helpful. The location was also appealing and breakfast was decent. However, the hotel needs a good remodel as the wear and tear on the rooms, curtains, carpet and bathroom makes what could be a good hotel look shabby. Honestly surprised this is a Marriott brand. Think Fairfield quality or below in general condition.

Room tip: Valet parking is $29.95 but they also add a $5/day tax to that so just be aware.
Date of stay: May 2024
Trip type: Travelled as a couple
Thank TravelByLisa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kyle Logan, Guest Services / Front Office at Delta Hotels by Marriott Saint John, responded to this reviewResponded May 21, 2024

Dear TravelByLisa,

Thank you for taking the time to let us know about your experience while staying with us.

Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the our hotel leadership and maintenance team. You will be pleased to know that renovations are on the books that will refresh our guest rooms and bathrooms.

I hope you choose to stay with us again when your travels bring you back to the area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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