I usually love the Hampton Inn but this time a beg bug was found in one of the beds. I am horrified that now myself and 3 friends have to worry about bed bugs finding their way to our homes. Yuck . Front desk was made aware and gave us 50% off but now I don't know if I can go back. Its too bad the hotel in general was fine. I will have the hibbie jibbies for weeks now.
Thank you for giving us feedback. We take cleanliness seriously. If any sort of bug is found we find out what kind it is. If an actual bed bug is confirmed. We close the room and call in specialists to detect and exterminate. We also block all surrounding rooms for inspection. This process exists like in every hotel.
We can assure you are hotel is safe and always ready to welcome guests.
Regards
George Engel
Trash bags left in the hallway over a day in multiple locations. Had to check in twice. Hotel staff working in the morning preparing breakfast with no mask on. Every time I go to this hotel it’s always something new.
Thank you for your feedback. We will use all information to improve and innovate our service. We apologize if we did not meet your expectations but can assure you we are always striving to do our best.
Regards,
George Engel
We stayed for a sports tournament. The price was really high The pool was under construction. Breakfast was not good at all. The rooms were clean and the employees were nice. Note there was a train whistle ever hour all night
Thank you for staying with us. We apologize if we have not met your expectations. Our pool area is now open for use and we will be reviewing our breakfast offering as it is a standard with Hampton Inn hotels. Thank you for recognizing our clean rooms and employees. They will be thrilled to ready your comments.
Regards,
George Engel
Very good service and clean place.
But we couldn't sleep cause of the heater noise and super soft bed. Also strong smell of chlorine in the pool , didn't let us enjoy the swimming. Besides that good breakfast and very nice stuff.
Thank you for all your comments and recognizing our service and cleanliness. We had the AC checked and the pool checked. We can assure you your next stay will be an improvement as we strive to do better everyday at our hotel. We hope to welcome you back some day.
Regards,
George Engel
This is my favourite place to stay in Saint John, where I visit for 4 to 5 days every month. The pre-pandemic high performance of the staff and the offerings (e.g. breakfast, housekeeping, front desk) has declined between my pre-pandemic stays ending in February 2020 to my return in August of 2021. I hope the decline is addressed.
We appreciate your feedback and loyalty. It is true and the same for many hotels the pandemic hit our industry the hardest. No guests travelled all the hotels empty with no staffing. We still have no travellers and tourists coming in but we hope this year will be better.
