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Helen C

Best stay ever

5.0 of 5 bubblesReviewed Apr 5, 2023
I came with my child for a hockey tournament. I had a fantastic stay and I had the pleasure of meeting Roxanna - the house keeping manager. She was an absolute delight, so friendly and attentive. Honestly truly made my stay perfect! All of the housekeeping staff are amazing and the rooms were so clean, makes a difference to when I have stayed previously - the new management is really a benefit. I would definitely visit again.
Date of stay: March 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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George Engel, Guest Services / Front Office at Hampton Inn & Suites by Hilton Saint John, responded to this review
Responded Apr 6, 2023
Thank you for stay at our hotel. We are so happy you enjoyed your stay and service from Roxy. We hope to see you again soon.

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,058)
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Reviewed January 29, 2023

The staff made sure that we were happy and went out of their way to meet our needs which they didnt have to. The room was clean and the bathroom had all that we needed. There was microwave and a fridge. Excellent breakfast. We will come again

Date of stay: January 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank O O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
George Engel, Guest Services / Front Office at Hampton Inn & Suites by Hilton Saint John, responded to this reviewResponded January 30, 2023

Thank you so much for staying with us and giving us feedback. We truly care about your experience with us and pleased that you enjoyed the hotel and our service. We are excited to welcome you back.

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Reviewed October 29, 2022

We went to the hotel and were given a room on the first floor. When we checked the room the heater cover was falling off and the insulation around it was falling out. The bathroom sink had a film on it. The front disk gave us another room and the heating control was not working and it was like an oven in the room. The room did not feel clean. We called the front desk again and told them we were not staying there and went to the Holliday Inn Express what a difference! That hotel was 100% better than the one we left.

Room tip: Don't stay there go somewhere else. poorly maintained rooms, not the cleanest, and not up to the standards of other Hampton Inns!
Date of stay: October 2022
    • Value
    • Location
    • Service
Thank wallyandemily
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
George Engel, Guest Services / Front Office at Hampton Inn & Suites by Hilton Saint John, responded to this reviewResponded October 31, 2022

Thank you for speaking with me today. We are sorry about your experience. Our engineers will sort out the concerns with the AC units. Both rooms were cleaned and inspected so I will find out what film was in the sink. Thank you for giving us a chance and we are so sorry it did not work out.

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Reviewed October 12, 2022

Good enough location, since it’s not a big city and easy to drive from this hotel to the various tourist attractions.
We had some issues during our stay, but staff was friendly and there were also follow-ups through emails by both the corporate and the hotel manager. Thank you!

Date of stay: August 2022
    • Value
    • Location
    • Service
Thank mdns
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
George Engel, Guest Services / Front Office at Hampton Inn & Suites by Hilton Saint John, responded to this reviewResponded October 13, 2022

Thank mdns for staying with us. We are so pleased you enjoyed you stay and gave us opportunity to correct challenges. We are hoping to welcome you back in the future.

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Reviewed September 26, 2022

The location of this facility is the big downside. It is in a mall with very little in the way of dining options . The hotel itself was clean and comfortable, the price was right , and the staff very helpful.

Date of stay: September 2022
    • Value
    • Location
    • Service
1  Thank UncleJack
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sandeep Ghosh, Guest Services / Front Office at Hampton Inn & Suites by Hilton Saint John, responded to this reviewResponded September 27, 2022

Thank you for staying with us. We are pleased you enjoyed the hotel. As the area grows I am sure this shopping district will offer more restaurants to your liking.

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Reviewed September 19, 2022

Well, they fixed the breakfast room carpet from our previous stay. This time we were in the dark. When we got to the room there was only one light on one side of the bed. The reason it was there is that it was bolted to the headboard. We called the front desk and they told us the hotel was full. Sometime later they did deliver a second lamp they had found in the storeroom.
Nothing else stood out. Only one seat - for the desk. Very basic room (for one).

Date of stay: September 2022
    • Location
    • Rooms
    • Service
Thank TorontoTimTim
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
George Engel, Guest Services / Front Office at Hampton Inn & Suites by Hilton Saint John, responded to this reviewResponded September 22, 2022

Thank you for staying with us. We will ensure more lighting is placed in this room. We are pleased an addition lamp was place in the room. Thank you for bringing this to our attention.

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