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Reviewed March 12, 2017

This hotel was one of the few remaining when we booked for the Brier one year in advance. The price was more than double the regular price.

When we arrived, our room was zero degrees, one window was open, and the air conditioning unit was pulled out from the wall, so there was a hole outside there as well. Once we closed the window and blocked the hole and turned the thermometer up, the room gradually became warmer.

We were there for 9 nights, and we finally asked for the bathroom to be cleaned. There is a lot of noise when the maids bang the doors, and there is very little insulation between rooms.

I would not recommend this hotel.

Room Tip: We were on the main floor and it was very noisy. However, it is probably noisy everywhere.
  • Stayed: March 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Mary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay Canada - St. John's - Downtown, responded to this reviewResponded March 12, 2017

Mary, I apologize for the disappointing stay you had with us and that you were unhappy with our housekeeping services. While this service is done on a weekly basis to respect the privacy of our guests, we are always happy to provide fresh linens and whatever you need during your stay. If we did not communicate this properly at check-in, please accept our apologies. Your feedback has already been shared with our staff, and we will do our best to ensure your next stay is exceptional. We hope you and your friends will consider staying with us in the future. 

Sincerely,
General Manager 

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 11, 2017

The walls are paper thin. We had to ask to have our bathroom cleaned after days of it being left and cleaning it ourselves. Beds not comfortable and breakfast poor.
They jacked their prices for a special event time and did not deliver.

Room Tip: Don't come here.
  • Stayed: March 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank 1234niccib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay Canada - St. John's - Downtown, responded to this reviewResponded March 12, 2017

First and foremost, I would like to offer you my apologies for the inconvenience that you
and your friends experienced during your stay. While the housekeeping service is offered to guests staying eight or more nights, we offer the service upon request for a minimal fee. We also offer a complimentary linen exchange service. Your feedback is very important to us and has been shared with the front desk staff to ensure we clearly communicate our services to all guests. Thanks again, we hope you all will consider staying with us again so that we can make it up to you.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 23, 2017 via mobile

Arrived late On Jan.31st. Checked in, attendant very polite and courteous. Room was laid out nicely and in good condition.Complementary breakfast somewhat less than expected. Missing several items I'm used to receiving at hotels that offer this.( ex:) yogurt, boiled eggs, were not available. Room was kept tidy and clean.Location was exceptional if visiting downtown waterfront or St. Clare's hospital as we were.Stay was overall a good experience and I wouldn't hesitate in recommending this hotel,Extended Stay Suites to anyone looking for good value for dollar spent !

Stayed: February 2017, travelled on business
Thank g0glen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay Canada - St. John's - Downtown, responded to this reviewResponded February 24, 2017

We appreciate your review of your stay with us during the medical procedure. It’s our pleasure knowing you liked our service, location and the cleanliness of your room. Thank you for recommending us, and we hope to welcome you back soon.

Sincerely,
General Manager

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Reviewed January 30, 2017 via mobile

Its a get what you pay for hotel, $120. Excludes free parking and a contential breakfast....cereal,bread and a few day old pastry,no fruits ,no yogourt or anything for protein. Staff were pleasant and hotel was clean.

Stayed: January 2017, travelled with friends
Thank newfiegirl1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay Canada - St. John's - Downtown, responded to this reviewResponded January 30, 2017

Thank you for taking the time to evaluate your stay and for sharing your feedback. We are pleased you loved the service provided by our courteous staff and the cleanliness of our hotel. However, I am disappointed to know the breakfast we serve was not as per your expectations. We will make a note of your feedback as we plan any changes to our breakfast offerings. Thanks again, we hope to welcome you back soon.

Sincerely,
General Manager

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Reviewed November 30, 2016 via mobile

Friendly environment. Excellent place to stay. Specially the front desk people are too good. Aarti was at front desk n she was so cooperative. Rooms are too good specially for a family to stay. Health club was also there with reasonable equipment but overall a good hotel to stay

Stayed: December 2016, travelled with friends
Thank M. g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay Canada - St. John's - Downtown, responded to this reviewResponded December 1, 2016

We appreciate the outstanding remarks of Extended Stay Canada - St. John's – Downtown. We are glad to read how much you enjoyed your stay and that our Front Desk staff provided you with excellent service. Thank you for acknowledging them, and singling out Aarti for a job well done. I'll be sure to share your compliments with them. It was our pleasure hosting you, and we look forward to seeing you and your friends again soon.

Sincerely,
General Manager

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