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Reviewed April 6, 2017

Staying here when in town for the last year, wonderful helpful staff. Tiffany was a joy to deal with today and helpful to our needs later on the day. She deserves a meal ! Very quite in the nights, no problem with parking, enjoy the breakfast.

  • Stayed: April 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank captain176106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay Canada - St. John's - Downtown, responded to this reviewResponded April 7, 2017

It was a pleasure to have you as our guest at Extended Stay Canada - St. John's – Downtown. I am delighted you enjoyed our service and facilities. Thanks for taking the time to recognize Tiffany for her outstanding service. Reviews such as yours mean a lot! We look forward to welcoming you back.

Sincerely,
General Manager

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Reviewed April 2, 2017

Good hotel. Great location. Great for anyone going in for surgery. Right next door to hospital.Rooms are ok. Quiet hotel. Great if you wanted to cook in room. There's a two burner stove, microwave and 1/2 fridge. Free wifi and parking.

Stayed: April 2017, travelled with family
Thank Tootnl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay Canada - St. John's - Downtown, responded to this reviewResponded April 3, 2017

Thank you for reviewing Extended Stay Canada - St. John's – Downtown. We are glad to know you were pleased with the convenience of our location and with a fully equipped kitchen in your suite. We appreciate you sharing your experience online and look forward to welcoming you back!

Sincerely,
General Manager

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Reviewed April 1, 2017

it was great! the people working was nice and friendly! the Breakfast in the morning was good. Hot coffee always! I cant wait to come back and stay again when im in St John's. I will tell all my friends and family abut this hotel.

  • Stayed: March 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Heather O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay Canada - St. John's - Downtown, responded to this reviewResponded April 2, 2017

Heather, thank you so much for the wonderful review about Extended Stay Canada - St. John's – Downtown. Your positive comments about our friendly staff are greatly appreciated and thanks again for recommending our hotel. On behalf of everyone here, we invite you to stay with us again.

Sincerely,
General Manager

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Reviewed March 12, 2017

This hotel was one of the few remaining when we booked for the Brier one year in advance. The price was more than double the regular price.

When we arrived, our room was zero degrees, one window was open, and the air conditioning unit was pulled out from the wall, so there was a hole outside there as well. Once we closed the window and blocked the hole and turned the thermometer up, the room gradually became warmer.

We were there for 9 nights, and we finally asked for the bathroom to be cleaned. There is a lot of noise when the maids bang the doors, and there is very little insulation between rooms.

I would not recommend this hotel.

Room Tip: We were on the main floor and it was very noisy. However, it is probably noisy everywhere.
  • Stayed: March 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Mary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay Canada - St. John's - Downtown, responded to this reviewResponded March 12, 2017

Mary, I apologize for the disappointing stay you had with us and that you were unhappy with our housekeeping services. While this service is done on a weekly basis to respect the privacy of our guests, we are always happy to provide fresh linens and whatever you need during your stay. If we did not communicate this properly at check-in, please accept our apologies. Your feedback has already been shared with our staff, and we will do our best to ensure your next stay is exceptional. We hope you and your friends will consider staying with us in the future. 

Sincerely,
General Manager 

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Reviewed March 11, 2017

The walls are paper thin. We had to ask to have our bathroom cleaned after days of it being left and cleaning it ourselves. Beds not comfortable and breakfast poor.
They jacked their prices for a special event time and did not deliver.

Room Tip: Don't come here.
  • Stayed: March 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank 1234niccib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay Canada - St. John's - Downtown, responded to this reviewResponded March 12, 2017

First and foremost, I would like to offer you my apologies for the inconvenience that you
and your friends experienced during your stay. While the housekeeping service is offered to guests staying eight or more nights, we offer the service upon request for a minimal fee. We also offer a complimentary linen exchange service. Your feedback is very important to us and has been shared with the front desk staff to ensure we clearly communicate our services to all guests. Thanks again, we hope you all will consider staying with us again so that we can make it up to you.

Sincerely,
General Manager

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