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“Great hotel”

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Chateau Nova Yellowknife
Ranked #3 of 10 Hotels in Yellowknife
A TripAdvisor Member
43
Reviewed 10 December 2016 via mobile

Stayed at Chateau Nova for 5 nights. It's a beautiful new hotel that opened in Sept 2016. Very nice room with comfy bed and pillows. Great gym facility - complete with steam room and sauna. Friendly staff. We ate in the restaurant twice - the bison short ribs were awesome. The hotel may be experiencing some growing pains but I still give it a 5/5. Would definitely stay here again.

Stayed: December 2016, travelled on business
3  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 21 February 2017

Thank you so much for your stellar 5/5 review! We are very happy to hear that you found Chateau Nova Yellowknife perfect for your needs and that you were pleased with the amenities of the hotel including our steam room and sauna. At our Quarry Restaurant, we are proud to provide a selection of unique and local Northern food dishes like the bison short ribs (we’d also recommend the Arctic Char!) We thank you for staying with us and hope to see you for future visits.

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53 - 59 of 63 reviews

Reviewed 9 December 2016 via mobile

I stayed here three nights for work and overall I liked it. The rooms are large and the Internet is great. I really like all the parking they have as well.

I had a few difficulties getting the heating to work properly and I did find the bed sheets really staticky so it wasn't a great sleep the first night (it got better the second night).

It is a really nice hotel and the lobby and lounge are really modern. I would agree that the staff was really nice but there did not seem to be enough of them on staff. I feel that the service and hotel will only get better after they get over a few growing pains.

I would stay here again and would recommend it to friends.

Stayed: December 2016, travelled on business
3  Thank MMaceachern1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 21 February 2017

Thank you very much for your comments regarding your stay with us. We are glad that you found our rooms comfortable and enjoyed the amenities we offer at Chateau Nova Yellowknife. We are continually making improvements based on our guest's experiences, and appreciate all feedback! We hope to see you again next time your travels bring you to Yellowknife.

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Reviewed 6 December 2016

This is probably the worst hotel experience I have ever had. Let's deal with the positives. The hotel is new and so are most of the fittings and furnishings. The rooms are a fair size.

But ......

I got into my room. TV doesn't work. Call downstairs. 3 times. Nobody answers. Went downstairs. No staff around. Other people searching for staff (they go into unmanned kitchen . . .). The one person on duty comes back into reception. He needs to come to my room and eventually fixes the problem. No backup.

Woke up. Internet doesn't work. Get it fixed.

Went to work at 8:30. Came back at 5:30. Can't get into room. Back to reception. Only receptionist is taking bookings on the phone (don't they have departments for this? apparently not at this hotel). Other people waiting to check in. We all wait. receptionist doesn't know how to reauthorize my key. Another worker arrives. Gets fixed.

Get into room. Hasn't been serviced! Call reception. Its just after 5:45. Housekeeping has gone home ...

Then advised its because there were lots of people checking in ... then we don't have the staff because we are a new hotel .... then "did you leave the do-not-disturb notice on your door" (I did not but I still got a lecture about how often this happens and am I sure ....).

I haven't yet been here 24 hours but I will probably check out early and go to one of the other hotels in Yellowknife. The Nova needs staff, supervision, management and training to meet the task. Until that happens, I suggest people give this hotel a miss. There are other options in this town.

  • Stayed: December 2016, travelled on business
    • Value
    • Sleep Quality
    • Service
4  Thank CanTrav60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 21 February 2017

Thank you for your review based upon your experience here with us at Chateau Nova Yellowknife. We value all feedback, and while not easy to hear, we understand and appreciate the opportunity to improve on our guest service. We do wish you to know that should you return to the hotel, we will ensure that you have an exceptional stay. We hope that we may have the opportunity to make this right for you.

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Reviewed 24 November 2016 via mobile

This hotel was amazing. It's brand new so everything is modern. Check in was a breeze, and our room was spacious and nice. The bed was comfortable, with soft thick pillows. The shower was nice. The food at the restaurant was amazing. A little expensive, but you get what you pay for. Overall, my husband and I had a great experience here and would definitely stay again.

Stayed: November 2016, travelled as a couple
4  Thank Ada B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 9 March 2017

Thank you so much for your stellar 5/5 review! We are very happy to hear that you found Chateau Nova Yellowknife perfect for your needs and that you were pleased with the amenities of the hotel. We hope to see you again, next time!

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Reviewed 14 November 2016

It is new, super comfy beds, pillows thick (great if you like it, not so if you don't!). Rooms are spacious. Staff was very welcoming.
Personally I am not thrilled with the color scheme: 50 shades of grey..... with some black.
What needs improvement: business center NOT functional yet. If you need something printed, staff will use front desk printer if you have thumb drive.
NO HOT WATER on second morning. No discount offer was made.
The restaurant is not fully up and running. Some of the fairs on dinner menu were not available. Breakfast was between OK and not so. The omelette tasted like plastic and I ordered something else.
The internet is free and worked great on my laptop. Not on the iPad. On check-in I was only given ONE code for ONE device. You will have to ask for more codes if you want more than one device to connect to internet. I was given three, Two of them did not work, so back to desk to get some more. The next set was functional.
Would I go back to this hotel? Yes, as I said, it is new and has to go through some growing pains.

  • Stayed: November 2016, travelled on business
    • Location
    • Cleanliness
    • Service
3  Thank Urs H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2016

I do A LOT of travel for work and value the following things when travelling for business:
*Comfortable work place in room with excellent internet connection: Free internet and fast connection!
*Comfy bed (as it is usually a long flight or two to get there): Had an excellent night’s sleep.
*Healthy breakfast with good coffee: I ordered an omelet and a meal arrived fit to feed a family of four – share with your travel buddy! Breakfast was good, but way too big.
*Enough space in the room to roll out my yoga mat: Very large rooms – more than sufficient size to get my morning yoga-fix, and the internet connection was fast enough to stream my favourite Yoga Youtube channel.

This hotel comes as a very welcome alternative to the other places I have stayed in Yellowknife. The restaurant is good, the service is good and it’s much better value than the other large hotel in town.

In future this will be my preferred hotel-option when travelling to Yellowknife.

Highly recommended!

  • Stayed: October 2016, travelled on business
    • Value
    • Sleep Quality
    • Service
4  Thank PetroDP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2017
Google Translation

  • Stayed: September 2017, travelled with friends
    • Location
    • Rooms
    • Service
Thank Daisuke26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlene B, Director of Sales at Chateau Nova Yellowknife, responded to this reviewResponded 10 October 2017

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Additional Information about Chateau Nova Yellowknife

Address: 4571 48 St, Yellowknife, Northwest Territories X1A 0E2, Canada
Region: Canada > Northwest Territories > Yellowknife
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 10 Hotels in Yellowknife
Price Range: $205 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Chateau Nova Yellowknife 3*
Number of rooms: 141
Official Description (provided by the hotel):
The Chateau Nova Yellowknife is a brand new, full service hotel with 141 rooms and suites in Yellowknife. Located Northeast of Downtown and only 5km from the Airport, this hotel is in the heart of the city with great access to walking trails, Old Town and Niven Lake. The Chateau Nova Yellowknife offers a range of amenities including complimentary WiFi, fitness centre, steam room and sauna and more. Dine in the Quarry Restaurant & Lounge that offers customer favourites with a local flair. Relax in our lounge with our Daily Specials and enjoy a drink next to the fireplace. Enjoy Northern Hospitality at its' finest! ... more   less 
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