The hotel was to pick us up at the airport and the bus left just as we exited the airport. I called the hotel, who did not pick up the phone. So we took a taxi to the hotel and I informed the front desk I would like to talk about the bus, he very rudely said I do not want to talk about the bus and walked away from me.
Breakfast was supposed to be to be prepaid but the restaurant refused to acknowledge this and made me pay for every day so far. Tonight only one elevator worked, I personally could not recommend this hotel to anyone!
And they do not care they were rude or anything, I've complained to my travel agency to no help at all.

The Explorer hotel in Yellowknife is a perfect accomodation option for exploring the great NWT. Hotel is centrally located, the rooms are spacious and clean, there's a continuous airport shuttle, and all tour operators offer pick up at this hotel for aurora tours.
Even our midnight check-in was so warm and smooth, it definitely set the tone for rest of our stay.

It was incredibly hard to change my reservation once it was made. Nobody seems to answer the phone at Reservations and there’s no way to change it online. I ended up writing an email explaining the situation (flight canceled due to weather)After some back and forth, I thought everything was sorted so I could arrive the following day.

It turns out nothing in the email was honoured and I had to pay for an extra night because I was deemed a “no show” the previous night. My email correspondence made no difference to the front desk clerk, who insisted I make a new reservation and promised to discuss the situation with his boss.

Two days later, I see I was refunded for the “no show” night and charged a higher rate for the subsequent night.

I will avoid this hotel at all costs!!!