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“Smok`n Mirrows”

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Capital Suites Yellowknife
Ranked #6 of 10 Hotels in Yellowknife
Halifax, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Smok`n Mirrows”
Reviewed 12 August 2011

Smoke & Mirrors
Yellowknife Capital Suites
Booked reservations with a credit card 6 weeks prior to arriving and reconfirmed 1 week prior to arrival for the 3rd or 4th renovated floor. Upon arrival, was informed that the requested reservation was not available but would be accommodated in one of the older, un-renovated rooms on the 1st floor as the 3rd and 4th floor was reserved for government VIP and it was out of their hands...
Housekeeping consisted of making the bed and replacing the towels. Spent two weeks with only two hotel size mini-bars of soap; no vacuuming; no dusting or whipping down of furniture; and insects found on kitchen floor in the morning.
Only one working washing machine available of the two in place in the provided laundry room. The other has been broken long enough for the out of order sign to become yellowed with age. The front desk had no idea when it would be fixed or replaced to support the 80 plus suite hotel.
Fitness room only available upon request when front desk was manned between 7 am – 10 pm and consisted of run-downed tread mill and an aerobics machine.
Front desk staff unable to answer the simplest of questions regarding local restaurant locations, grocery stores, or availability of fitness room.

Wireless Internet not reliable and front desk unable/unwilling to assist in resetting resident modem.

Looking for another place to stay.... don`t stay here, they are incompentent!!!!

  • Stayed August 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Scourch11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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96 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
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  • English first
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English first
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 May 2011

I moved from Yellowknife Inn Hotel to Capital Suites Hotel because of the noise and dirty rooms over there. I was given an upgraded suite on the executive floor with fully equiped kitchen suties. Very clean suite and great customer service. Hotel Manager was a great help and very caring. Definitely are coming back with our research university team. Strongly Recommended.

Room Tip: When you get in here ask for executive floors.
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  • Stayed April 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MichiganTraveler1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal
Level 6 Contributor
46 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 27 August 2010

Well furnished mini apartments with kitchen but with very poor noise isolation. I heard everything from adjacent room, very thin walls...Room cleaning was not done every day & cleaning was very basic. Random knocks at our door...to have cigarettes...even my room was a non smoking one. Bring some ear plugs to sleep!

  • Stayed August 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ticlou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Yellowknife hotels

NWT
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 25 February 2010

I was attracted to this hotel because of the kitchen suites. It was NOT worth it, however.
I would NOTs stay here again. The housekeeping/cleaning was sloppy and inconsistent. The TV's volume didn't work and some channels had no sound at all. The building makes a lot of noises like cracking, and shifting noises. VERY THIN WALLS!
You can hear someone in the next room using the washroom !! And you can hear other people's conversations in the next room: clearly.
Comfortable bed, but bad night sleep due to noises - loud banging when the heater turned on etc.... loud footsteps from people above you, slamming doors, neighbouring TV's.
The hotel is kind of creepy... and the kind of hotel that you makes you think; if it caught on fire, there'd be no way you'd make it out alive.

I will not be returning.
(A.O - Inuvik).

  • Stayed February 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AO99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canada
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 March 2007

Please do not stay here. It was the worst hotel I have ever stayed at. EVER. Luckily we were here just one night, because between noise in the halls, thumping from adjoining rooms, random knocks at our door at all hours of the night, we managed maybe 3-4 hours sleep. Neither me nor my husband are fussy travelers (both in our mid-twenties and well traveled), and I have nicknamed this place "the Trailer". Pay the extra bit for The Explorer hotel or even the Super 8.

  • Stayed February 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Anonymous23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level 4 Contributor
37 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 26 July 2006

We had a smoking room on a "party floor" because there was nothing else available. It was covered in cigarette burns and smelled awful (perhaps to be expected in a smoking room, but was very unfortunate). The windows didn't seem to lock well, and the room was basically on the ground floor. It didn't feel very safe, and was not horribly unclean, but not especially clean either. The bed was also really uncomfortable.

On the other hand, the hotel staff were really lovely and tried to be very accommodating. I just didn't think the property was well maintained.

  • Stayed June 2006, travelled on business
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank Raath_ki_Rani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 19 March 2006

I was a guest at Capital Suites in Yellowknife from February 5th to 17,
2006. I wanted to convey to you that I had an excellent stay and was
provided with very good service. The rooms were well taken care of and
clean. Any requests I made were addressed quickly. I would recommend
your hotel to other travellers and would not hesitate to book a room
there again.

Keri Barringer
Senior Advisor-Legislation and Legal Affairs
Government of the NWT
Department of Environment and Natural Resources
Policy, Legislation and Communication

Helpful?
5 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Capital Suites Yellowknife

Property: Capital Suites Yellowknife
Address: 100 5603 | 50th Avenue, Yellowknife, Northwest Territories X1A 1E8, Canada
Phone Number:
Region: Canada > Northwest Territories > Yellowknife
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 10 Hotels in Yellowknife
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Capital Suites Yellowknife 2*
Number of rooms: 78
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Also Known As:
Capital Hotel Yellowknife

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