Smoke & Mirrors
Yellowknife Capital Suites
Booked reservations with a credit card 6 weeks prior to arriving and reconfirmed 1 week prior to arrival for the 3rd or 4th renovated floor. Upon arrival, was informed that the requested reservation was not available but would be accommodated in one of the older, un-renovated rooms on the 1st floor as the 3rd and 4th floor was reserved for government VIP and it was out of their hands...
Housekeeping consisted of making the bed and replacing the towels. Spent two weeks with only two hotel size mini-bars of soap; no vacuuming; no dusting or whipping down of furniture; and insects found on kitchen floor in the morning.
Only one working washing machine available of the two in place in the provided laundry room. The other has been broken long enough for the out of order sign to become yellowed with age. The front desk had no idea when it would be fixed or replaced to support the 80 plus suite hotel.
Fitness room only available upon request when front desk was manned between 7 am – 10 pm and consisted of run-downed tread mill and an aerobics machine.
Front desk staff unable to answer the simplest of questions regarding local restaurant locations, grocery stores, or availability of fitness room.
Wireless Internet not reliable and front desk unable/unwilling to assist in resetting resident modem.
Looking for another place to stay.... don`t stay here, they are incompentent!!!!
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- Also Known As:
- Capital Hotel Yellowknife