I had booked this resort for a two night stay for my family and two other family through my WorkPerks. We were so excited to get away. When we got there just before check in time at 4pm only to be told that there were no linens for our bed as the truck delivering them, and it's back up, were both involved in collisions due to the weather. When we actually went to our room, the floors and room itself had not been cleaned. Hair, popcorn on the floor. No standard amenities (shampoos, conditioner, lotion, etc.). So despite the no linens, they hadn't even cleaned our room. One of our friends room the coffee maker wasn't working. The other friends room, the fridge wasn't working. Linens finally arrived around midnight. One of the families when they arrived, their beds looked like they had been made but actually only had on the fitted sheet (no flat) and that was dirty!!!
Next day, similar to someone else's complaint I read, I complained to the front desk that my children do a better job making the bed. Literally, it looked like someone had just pulled up the comforter. They did replace the towels, but floors still not swept.
Crazy Horse Restaurant - ridiculous service. First night, after repeatedly asking, I had to get up to get my own napkins and cutlery. Second night the same (Is it optional really???). My daughter ordered a grilled cheese off the kids menu, and she got a plate of cheese. They had apparently misunderstood and thought she only wanted cheese. We then had to wait about 20 minutes to get her order. Everyone else's order arrived fine and was delicious except they brought the wrong order for my husband as well. We had all finished eating when my daughter and husband's order arrived.
Second night, arrived at 7:10. Put our order in right away. Didn't arrive until 8:20. Not great when you have tired kids. We did ask them for some celery and carrot sticks which they graciously provided.
Final evening, after a long day of skiing, one of my friends discovered that their son's bathing suit was missing after searching high and low (we came home and its still nowhere to be seen). Reported it to the front desk, and they said it may have accidentally been picked up with the dirty towels by the cleaning staff.
All in all the front line staff were terrific. In particular Kathy and Jill. They were dealing with many complaints during that time and did so with grace. We were given complimentary breakfast both days (amazing by the way!) and a discount off of our rooms, but this is inherently a management problem that needs to be addressed. Where are they spending their money on, how are they training their staff. It may be a tired 70'sish facility, but doesn't have to feel like a dive motel if a little love is put into the service and facilities.
On a positive note, everyone who skied had a wonderful time on the hills.
- Official Description (provided by the hotel):
- There's 4 seasons of adventure waiting for you at Horseshoe Resort, only one hour north of Toronto. Whether you're here for family fun, an inspired meeting at our Conference Centre or a romantic getaway, there's a whole world of things to do. Imagine 26 Alpine ski and snowboard runs, 35 kms of groomed double track set Nordic trails, terrain park with over 20 features, full championship golf course, three restaurants, Amba Spa, hot tubs, saunas, Segway Adventures, Yamaha Riding Adventures, Treetop Trekking, indoor and outdoor pool, a brand new man-made lake, fitness facilities and weekly classes, hiking and biking trails through the breathtaking Copeland Forest, Camp Horseshoe and Slopeside Adventures! ... more less
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- Also Known As:
- Horseshoe Hotel Barrie
- Horseshoe Resort Barrie, Ontario