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All reviews crazy horse mini golf copeland house ski hill slope side treetop trekking great resort bedroom condo cross country recommend this resort slopeside condos snow tubing outdoor activities lots of fun full kitchen ski resort march break
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Reviewed February 4, 2019

We stayed in a 2 bedroom condo in the Copeland Building. The suite was spacious and. lovely. We really enjoyed the view of the slopes. Due to severe snow storm we didn’t end up skiing but still enjoyed the experience. I’ll be back - next time to ski!

Date of stay: January 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
1  Thank Dreamer22945086272
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonathanReid, General Manager at Horseshoe Resort, responded to this reviewResponded February 21, 2019

Hi Dreamer22945086272, thank you very much for the 5 star review! We are happy to hear that you enjoyed your time at the resort, despite not being able to get out on the slopes. We look forward to seeing you again soon and will cross our fingers for better weather next time!

Sincerely,
Jonathan Reid, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 4, 2019

We had a great time skiing and staying at this resortStaff were great a answering all my questions prior to check in this is a small resort that is family oriented and I felt safe giving the kids freedom to ski on their own

Date of stay: February 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank OnAir03964962395
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonathanReid, General Manager at Horseshoe Resort, responded to this reviewResponded February 21, 2019

Hi OnAir03964962395, thank you so much for the 5 star review! We are glad that you and your family enjoyed your time with us and hope to see you again soon!

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Reviewed January 30, 2019

We had an overnight ski trip to Horseshoe with a couple teenagers. We had a great time enjoying the winter facilities. I would highly recommend a winter vacation here with family. The staff was very helpful and friendly. Lots of fun.

Date of stay: January 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Eliz84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonathanReid, General Manager at Horseshoe Resort, responded to this reviewResponded February 21, 2019

Hi Eliz84, thank you very much for the review. We are delighted to hear that you and your family enjoyed your time at the resort and hope that we will see you again soon!

Sincerely,
Jonathan Reid, General Manager

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Reviewed January 29, 2019

We stayed at the Copeland resort last weekend in a room that included a kitchenette. The room was nice and spacious, new, and had a good offering of kitchen appliances and pots/pans, etc. which we appreciated. We ate all our meals there. The cutlery appeared a bit dirty upon arrival so we ran the dishwasher before using them, however.We have 2 complaints - one is that our cable did not work properly, and we had called down to the front deck to report this. It was promised that a "maintenance gentleman" would be by, but after a few hours, no one ever came. We called again and staff had blamed it on this being a "building-wide issue," but from other reviews I've read, this seems to be a consistent issue - so be warned. As well, the WiFi never worked for us, so we resorted to using data the entire weekend.The check-in was also a bit unclear. Unless we missed it on our confirmation e-mail following booking, it did not say to check in at The Inn. We had stopped by Copeland to check-in but realized that wasn't happening, so assumed the next likely location for this would be The Inn. It would be helpful for that to be clearly stated.Other than the above inconveniences, the stay was fine. We would be motivated to come back if the above could be sorted, as the rest of the place was nice!

Date of stay: January 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Passenger37196651901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonathanReid, General Manager at Horseshoe Resort, responded to this reviewResponded February 21, 2019

Hi Passenger37196651901, thank you for taking the time to post a review. We apologize that there were television and internet issues during your stay and will follow up with our IT department. All guests need to check in at the Inn. Please accept our apologies that this was not made clear to you during the booking process. We hope that we will have the opportunity to welcome you back to the resort in the future.

Sincerely,
Jonathan Reid, General Manager

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Reviewed January 28, 2019

Improvement on ease of hotel dining experience reservations processImprovement on Breakfast Buffet-quality of heating; perhaps A La Carte should be offered to patrons as well, providing more choices.

Date of stay: January 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank OnAir16636950758
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonathanReid, General Manager at Horseshoe Resort, responded to this reviewResponded February 21, 2019

Hi OnAir16636950758, thank you very much for posting a review. We appreciate the feedback that you have shared with us and will pass it along to the team.

Sincerely,
Jonathan Reid, General Manager

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