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Reviewed October 2, 2020 via mobile

Recently had a 2 night stay, William & staff extremely helpful, friendly and concerned for COVID safety.
Room was sanitized and well appointed!
Cleaning staff very took their responsibility very seriously.
Thanks again

Date of stay: September 2020
Trip type: Travelled with friends
Thank Holmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 17, 2019

Hotel staff was friendly, included breakfast had lots of options.
Bed was comfortable. Nights were quiet but during the daytime it was somewhat noisy as our room was by an stairwell exit door and hockey tournament was on so lots of chatter and heavy footsteps in the hallway despite "Shhh" door hangers being up on most doors.
Shower had visible black staining (possibly mold) in both inner corners that could probably be cleared with a bit of bleach spray.

Date of stay: November 2019
    • Location
    • Sleep Quality
    • Service
Thank LadyOfPort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 29, 2019

My last review in 2015 I said we would not return but we have a few times and the hotel had improved. it is a convenient place to stay. Our last visit was disappointing because we were near an exit door which slammed shut and was very noisy. Lots of partiers as well, wedding group staying there so the breakfast was extra crowded. Wonder if our senior rate gets us the less desirable location? Stayed in two more ihg hotels this trip and ran into similar problems??

Date of stay: September 2019
    • Location
    • Sleep Quality
    • Service
Thank GrammyofTriplets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SalesMarketingMgr, Director of Sales at Holiday Inn Express & Suites Barrie, responded to this reviewResponded September 30, 2019

GrammyofTriplets,

Thank you for taking the time to write your review of our property. I am happy to hear you have given us another chance. We do appreciate your comments & feedback.

Your discounted rate does not play into where your guestroom is located, we do try to keep non-group guests separate from group blocks in house, such as weddings or sports team to minimize any potential noise disturbance. Some of our guestroom types are only located near the end of a hallway, thus being near the staircase exit. Depending on the room-type you reserved this could be the reason you are near the exit.

I do apologize you were disturbed during your stay, should this happen again please contact the front desk and they will have security sent up to remind other guests to keep their noise levels down.

Thank you again, we do hope to welcome you back again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 1, 2019

Stayed for a couple of nights while in Barrie. Regarding the title of this review, the location isn't great as the hotel is in an industrial area with strip malls and car dealerships around it; very unappealing. However, it is a great location as well as there are a ton of restaurants within a short walk.

The hotel itself is fine, but nothing special. Room was decent in size and fairly clean although the bathroom was tiny. Everything worked ok although the air conditioner was a bit loud. Lastly, breakfast was typical for a free self serve.

All in all, decent accomodations.

Date of stay: August 2019
    • Value
    • Sleep Quality
    • Service
Thank ToSquareBob1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Barrie, responded to this reviewResponded September 16, 2019

Hello ToSquareBob1,

Thanks for staying with us and for sharing your insights. I am happy that you liked the rooms and breakfast selection. On the other hand, I am sorry that you had to endure the level of noise from the AC, and the bathroom layout. Your comments are forwarded to the hotel management, and I'm sure they will look into the points you have raised to improve on their service.

Thanks once again. Hope to see you soon!

John O
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 30, 2019 via mobile

Great hotel, clean, quiet, modern room.
Right off the 400 Hwy, lots of parking, breakfast was included.
There are many restaurants and shopping in the area.
Darlene and the staff were all very helpful to us at a difficult time.

Date of stay: August 2019
Trip type: Travelled solo
Thank TESYYB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SalesMarketingMgr, Director of Sales at Holiday Inn Express & Suites Barrie, responded to this reviewResponded September 4, 2019

Thank you Tesyy,

We appreciate the time you took to write your review of our property, and thank you for the comments & feedback. I will be sure to pass along your kind words to Darlene & the team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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