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“Very Disappointed” 1 of 5 bubbles
Review of Carriage Ridge Resort

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Carriage Ridge Resort
Ranked #11 of 19 Hotels in Barrie
GreenLeadersSilver level
Mascouche, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Very Disappointed”
1 of 5 bubbles Reviewed 23 November 2011

My husband and I had rented a room at Carriage Ridge Resort for 1 night last week-end. We were stuck in a major road block (they closed the highway for several hours) on the way there and arrived at 5:00AM.
When we got to the resort the snow had not been removed and we had a hard time to find the office because it's a few kilometers away from the rooms. When we finally walked into the office, the guy at the counter just looked at us and didn't say a word, we waiting a bit and then asked him if he was the one taking care of the reservations. He told us yes and took our reservation but not before making me go to the car 3 times to get different identity cards (my husband's, mine and then the vehicle registration). We had been driving for over 12 hours instead of the usual 6 hours that it should of taken so I politely asked him if we could have an extension until 11:00 AM (their check-out time is 10:00 AM) and he told me "NO, WE ARE BOOKED". We get to our room and we are the only car parked in the parking lot; 153 rooms = 1 car, and they were booked??? the other guests must of all walked there. As soon as we get to our room, the snow removal guys decide to start the diesel engines of their 2 trucks and let them warm up for 45 minutes just in front of our room and then they start cleaning the snow and make a mountain of snow just in front of our room again, that ended at 7:30 AM so we had to hear those trucks and see the flashing lights until that time. We finally were able to fall asleep at 8:00 AM and we had to get up at 9:00 AM to be able to be out of there by 10:00 AM.
The bed was as hard as a piece of plywood, the shower was moldy, we couldn't put up the heat in the room and it was very cold and finally they had left a dirty cleaning towel on the kitchenette counter.
They say that they are in Barrie but they are 27 kilometers away from downtown Barrie, it's far from everything. The room was nice but I was really disappointed with the whole thing.

  • Stayed November 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Stacy411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarriageHills, Director of Sales at Carriage Ridge Resort, responded to this review, 8 February 2012
Dear Stacy411,
We apologize for the frustration you experienced at the beginning of our winter season. If you are open to contacting me, I welcome your call at your convenience.
Thank you very much
Tara
ext 2600
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

346 reviews from our community

Traveller rating
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    38
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    14
See reviews for
155
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (63)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Brockville, Canada
1 review
4 of 5 bubbles Reviewed 1 November 2011

Needed accommodations for 2 weeks that were reasonable and allowed us to prepare our meals rather than going to restaurants. Also needed drier for skating clothing. Brought items we thought might not be supplied, but was unecessary. Pool was relaxation for our granddaughter after 8 hours of practice.

  • Stayed August 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Peter Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ontario, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 31 October 2011

My wife and I just returned from staying at Carriage Ride Resort. I will start out saying that the room was very good. Large size and the layout was great. It was clean and well kept. We really did not use any of the resort facilities other then the room itself.
The kitchen was great and allowed us to make some meals, the fireplace was a welcome device to fight off the cold weather.
The staff were very pleasant and helpful.
There were however 2 items that I did not like. The walls are paper thin and even at this time of year doors slamming would reverberate through the building. A door slammed would vibrate the bed. A small child running around could be heard easily and we stayed on the top floor.
The other thing was the shower head. It was in desperate need of repair or changing as it did not spray out but flowed more from one side. In defense of the resort I did not ask for anything to be done about the shower head so I do not know how it would have been dealt with. For the poor sound insulating construction, they would have no control over. I can only imagine what it would be like in high season.

If you have kids of your own and don't mind the added noise, I think you will enjoy your stay. My wife and I were looking for a quiet weekend away and it didn't work out for us.

  • Stayed October 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Traveller_Ont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 12 October 2011

We spent one week at the Carriage Ridge resort, Barrie, using our time share via RCI. Nice and clean rooms, good customer service. The rooms have self catering facilities (hob, microwave, oven), so we did not use the restaurant. Each set of rooms has an attached washing machine and drier. There is a swimming pool, small library, gym, open air barbecue facilities and numerous activities (some charged) provided.Rooms are 'serviced' by housekeeping once weekly, according to fixed muster. Off the road, one needs transport. The closest grocery store is about five kilometers and is conveniently stocked. Reliable wi-fi was provided.
Long walk path runs around the resort. Good view.

  • Stayed May 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank esnivas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peterborough, Canada
Level Contributor
80 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 bubbles Reviewed 10 October 2011

We stayed for two nights on Thanksgiving weekend after bidding through priceline.com. I was not expecting this to be a timeshare property but that shouldn't make too much difference. First, I was a little disappointed to realize that my bid was higher than the fall special that was being offered here at this time. I think that we should have been upgraded to above a base room as we were paying more. But the room was large and had the small kitchenette which is convenient.
When we first entered the room I noticed that the top facecloth had a clear lipstick mark on it. I set it aside and didn't mention it to my partner as he would have insisted we leave immediately.
Having booked it as a hotel room I was not prepared for the fact that there was no daily room cleaning. When we came back from a day in Barrie at 4:30 and realized the room had not been cleaned and we had no towels, I called the front desk. They said that the housekeeping staff would be leaving at 5 so they would try to get some clean towels to us. Nobody came. Had I known there was no service I certainly could have planned to use the same towel, but we were not advised of it and so had left towels to be cleaned rather than be reused. There is a laundry right beside the room so we were able to wash the towels we needed, but clearly this was not what we expected to be doing on our Saturday night. (The lipstick mark on the face cloth was gone with this simple washing.)
Also given no cleaning service, there was no refill of coffee for the coffeemaker so we did not have coffee for the second morning.
The location was beautiful and the room was nice and private but I think that knowing that we were booked through priceline and would expect normal hotel amenities we should have had the minimum hotel type services.

Room Tip: A room at the back would have a better view.
See more room tips
  • Stayed October 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank onvoyage_3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sudbury, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 18 September 2011

We stayed at Carriage Ridge for 4 nights in August, 2011. We also stayed there last year. The room was very nice & clean & the customer service we received was very warm & welcoming. There are also numerous organized activities for families & kids to do besides the pool, etc. We go there to golf as there are very 2 very nice courses nearby Highlands & Valley Golf. Although they do not have a restaurant on site, there are some restaurants nearby. The greatest thing we did was have a masseuse come to our room & give us a massage. She doesn't work for Carriage Ridge but is allowed by them to do in room massages. She is registered & the price was very reasonable. Also, Carriage Ridge is near Horseshoe Acitivity Park for children where there is wall climbing, wall climbing, zorba, etc. Carriage Ridge offers reduced rates for return guests all you have to do is ask. There is no where that you could find all this for $79.20 a night plus tax. We intend to bring our son & his family there next summer. Thank you. Sudbury, Ontario

Room Tip: Carriage Ridge has an inside pool & Carriage Hills has an outside pool. They both also rent vid...
See more room tips
  • Stayed August 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sudbury659659
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lechlade, United Kingdom
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 17 September 2011

We stayed here for one night, en route to our destination on the French River from Toronto. We had a huge suite with king bed, kitchen, living area and bathroom with TV and Wi-fi. Although the room was not amazing, for the price paid ($140) one could not have asked for more. The location is beautiful, and all of the staff we encountered were friendly and attentive. We had dinner in a fantastic little restaurant in nearby Craighurst, called 'Abbots'. It doesn't look much from the outside but the food and service were excellent. We had breakfast at Loobie's in Craighurst opposite Abbot's which again was a good value b'fast at a nice little diner.

The one drawback of Carriage Ridge for us was the lack of dining on site. We arrived late, and left early after a short one night stay. To that end we realise that it is tailored more for families self catering on longer stays. All in all this minor point did not affect what we thought overall. A great place to stop and visit, that is close to Barrie but set in beautiful surroundings in the Horseshoe valley.

  • Stayed September 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank MacFly101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Carriage Ridge Resort

Property: Carriage Ridge Resort
Address: 90 Highland Dr, Barrie, Ontario L0L 2L0, Canada
Phone Number:
Region: Canada > Ontario > Barrie
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Barrie
Price Range (Based on Average Rates): $
Hotel Class:3 star — Carriage Ridge Resort 3*
Number of rooms: 149
Official Description (provided by the hotel):
Carriage Ridge Resort in Horseshoe Valley just 1 hour north of Toronto, a four-season natural playground with rolling hills, lakes, rivers and forested trails. At Carriage Ridge Resort you’ll find all the comforts and amenities of home in a spectacular country setting. One bedroom and two bedroom condominium accommodations feature fully equipped kitchens, gas fireplaces and jetted hot tubs, making Carriage Ridge Resort absolutely ideal for family vacations, romantic getaways and golf and ski groups to Ontario and the Horseshoe Valley. Whether you want to ski meticulously groomed trails through snow-laden forests of pine, tee off at one of eighteen area golf courses, hike or mountain bike one of several picturesque trails, or just relax at the end of the day, Carriage Ridge Resort in Horseshoe Valley is your very own base for fun and adventure. ... more   less 
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Also Known As:
Carriage Ridge Hotel Barrie
Carriage Ridge Barrie
Carriage Ridge Resort Barrie, Ontario

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