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cuddlypolarbear
Saint John, Canada

First Choice in Belleville....

5.0 of 5 bubblesReviewed Aug 16, 2021
The hotel has an odd layout and no elevator, but the rooms are huge and spacious.

Friendly and accommodating staff go out of their way to make your stay top notch.

Parking onsite, and complimentary breakfast with lots of options.

Gym is well equipped and pool is large.

Close to everything and hotel is very quiet at night.
Date of stay: July 2021
Room Tip: Book a room with a couch for more space
Trip type: Travelled on business
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Willemsen, Sales at Fairfield Inn & Suites Belleville, responded to this review
Responded Feb 8, 2022
Hello cuddlypolarbear,

Thank you for taking the time to let us know about your stay. We are so excited to hear you enjoyed the guest room size. staff service, onsite amenities and location.

We hope to welcome you back again soon! Thank you once again for the kind words.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Reviews (352)
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    16 - 21 of 352 reviews
    Reviewed August 9, 2021

    Room quite big and with all expected ammenities, however neither smell nor noise can be shown in pictures and they are present in this hotel (a lot).
    The room (2nd floor) had a strong mildew smell.
    The carpet seem not to have been vacuumed for months.
    Air is bad and heavy inside the room (no proper circulation).
    The A/C (picture) is old fashioned and makes too much noise for being in a bedroom.
    I opened the micro-window and it just let highway noise in.
    We did not have allergies, but carpet evidently needs deep cleaning or replacement. Smell was almost unbearable.
    It's summertime but the ice machine was broken (and seems to have been broken for weeks, w/ dust on it).
    The bathroom is minuscule and does not have an air vent (is it allowed to not have one these days?).
    Shower was pretty good but shower ammenities are far below par.
    Price is excessive for what it offers (even considering the absence of competition in the area).
    Got the impression that the hotel was closed during the pandemic and just opened for summer holidays, without a cent invested in improvement or deep cleaning.
    The bed doesn't have bedbugproof sheets as expected and got me worried (too many downsides in a single room).
    Found one long hair in the sheets indicating that laundry practices are inadequate.
    Front desk and breakfast (some nice stuff in a bag, muffins uneatable though) staff was helpful and polite. Hotel was full, so no little nice touch or smile seen around...
    Overall, the hotel is in poor condition to run under the Fairfield brand.
    As a Marriott customer, I was deeply disappointed.

    Room tip: Try rooms towards the back of the road (quieter for sure)
    Date of stay: August 2021
      • Location
      • Sleep Quality
      • Service
    Thank DKanada
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed January 23, 2021 via mobile

    Let me start by saying I didn’t feel this was representative of a Fairfield Inn. It wasn’t bad but it wasn’t great either. It has everything you needed but just that. Nothing stood out as it has at other Fairfield Inns.
    Check in and out was smooth. I didn’t take the bag breakfast.
    Room was mostly clean but had what every other hotel has; decent bed, clean sinks in bathroom but floor was not clean.
    Hotel is like a maze; spread out as opposed to up (many floors). All in all; not bad and not great.
    I would stay here again if the price was right as it had what is needed.

    Date of stay: January 2021
    Trip type: Travelled solo
    3  Thank mslade
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed October 9, 2020 via mobile

    Covid-19 protocols were in full affect. I love the fact that a continental breakfast was pre-pack, and ready to be picked up each morning which includes coffee or tea. I also love that our pool time was scheduled with no more than 10 persons at a time. This Hotel is clean with friendly and helpful staff. Since myself and family did a lot of hiking in the area we found it to be a very convenient location. Would definitely stay here again. Thanks

    Date of stay: August 2020
    Trip type: Travelled with family
    1  Thank cavitap2020
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed September 5, 2020 via mobile

    I understand the COVID situation as far as breakfast supplied, but the room had a mildew smell and the tub had mould around the caulking. Not acceptable, and we checked out early.
    I have stayed in Marriott hotels and they were always some of the best, but Marriott should ashamed to put their name on this hotel that past its prime as long, long time ago. It’s in need of a major renovation

    Date of stay: September 2020
    Trip type: Travelled as a couple
    1  Thank 120ronaldt
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed August 31, 2020 via mobile

    Standard Fairfield Inn. Staff were friendly. Breakfast is only available in prepacked to go bags, and you can add Greek yogurt, coffee, eggs, cereal, and milk. This was very well done considering the pandemic. Cleanliness and hygiene practices need significant improvement. No wipes in room despite the Marriott cleanliness guarantee, and we weren’t provided any when we first asked, only offered after a second ask when it was too late.

    Mask use and distancing were not followed by housekeeping, even after directly asking and also informing the front desk. I understand there is significant antimask sentiment among staff, and don’t have a problem with people having their personal views, but this violates hotel policy and local laws. Significant improvement needed with respect to this, and would not encourage others to stay here until the pandemic is over.

    Date of stay: September 2020
    Trip type: Travelled with family
    2  Thank PolarBear777
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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