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“Great Hotel”

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Best Western Plus Cambridge Hotel
Ranked #4 of 10 Hotels in Cambridge
St. John's, Canada
Level 3 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great Hotel”
Reviewed 20 June 2012

Stayed for a couple of nights early June and found the front desk amazing. She was very accommodating and helpful. The pool and hot-tub were very clean and the kids loved it. The hot breakfast in the morning was very convenient, just get there early as it tends to be busy. The rooms were very clean and having the coffee and hot chocolate available all day long was great. There is a nice little Chinese restaurant 20 feet away which was good. Would go back when in the area again. Beds were very comfortable as well.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank wanda2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Best Western Plus Cambridge Hotel, responded to this review, 21 June 2012
Thank you for taking the time to let us know how we did! Happy to hear that your family enjoyed our pool and hot tub! The pool is always a big hit with the kids! Because guest service is so important to us, it is always nice to hear that our team is succeeding in making our guests stays great ones!
Hope your travels bring you our way again and have an amazing day!

Lynda Campbell
General Manager
BEST WESTERN PLUS CAMBRIDGE
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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487 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Ottawa, Canada
Level 3 Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 June 2012

This hotel shows a need for renovation and update, but we find all the staff so nice and accommodating we cannot resist staying time and again. You will find the pool and hot tub fantastic, but the sauna takes awhile to heat up. The rooms are always clean even though the decor is tired and those darn key card entries are hard to use. The breakfast could have something gluten free that would be a plus. I have stayed 5 separate occasions I think in the last 1 months and always dependable.

Room Tip: Stay away from elevator area as they can be noisy, the semi suites are small. I prefer the bigger si...
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  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Max C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Best Western Plus Cambridge Hotel, responded to this review, 21 June 2012
Thank you for taking the time to let us know how you enjoyed your stay. We're very proud of our staff and how hard they work to ensure that our guests are always well taken care of. We are excited to let you know that over the next few months we will be updating our guestrooms with new carpeting and new 37" flat screen televisions.
Thank you for being a loyal guest and we look forward to seeing you again the next time you're in the Cambridge area!
Have a wonderful day!

Lynda Campbell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Germany
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 June 2012

We were impressed being treated so friendly by the receptionist Amanda. Thank you for the great service!

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank shenn1801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Smiles730, General Manager at Best Western Plus Cambridge Hotel, responded to this review, 21 June 2012
Thank you for taking the time to share your comments from your recent stay with us. Customer Service is #1 for us and I am proud to say that we have a great team that make it a priority to ensure that all of our guests feel welcome and well taken care of.
We hope to see you next time you're in our area and have a wonderful day!

Lynda Campbell
General Manager
BEST WESTERN PLUS CAMBRIDGE
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, North Carolina
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 April 2012

got us in early in the morning for the next night, super nice hotel, would stay here again. Front desk recommended a place to eat and it was Great. You can not go wrong on this hotel!

Room Tip: 7th Floor has Great Views
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  • Stayed April 2012, travelled as a couple
    • Value
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Helpful?
1 Thank Nrg8ball
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level 3 Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 19 March 2012

Arrived at this hotel right at check in time and was happy to have my room ready. Check-in was painless and quick and was given lots of information on the hotel. Sounded pretty robotic, but appreciated all the information.

The room itself was very good, not amazing but very good. Room was clean in terms of cleanable surfaces but both the fabric bench beside the TV as well as the arm chair had several stains. Not a big deal though. The carpet also had several burns from what looked like the iron being left on the floor while on.

Bathroom was very small but very clean, was very annoyed during my stay over the bad plumbing though. Pressure and water heat was amazing, but none of the drains seemed to work very well. So when showering be prepared to have your feet in a few inches of water by the time your done. As well when using the sink, by the time you're done brushing your teeth the sink will be filled with water. Room view itself was pretty good actually,was able to look out the window to discover all my dinner options. Was nice that they used duvets rather than comforters on the bed as well.

Had the breakfast and considering it is free it was quite good. (people in previous posts, you cannot complain about a free breakfast!) Replenishment of items was very slow, but the food quality and selection for what your getting was good. The hot options seemed to rotate daily which was nice as well.

The pool area of this hotel is kept very well, the deck looked very clean as did the pool, would be nice to have towels down there though. At this hotel, you have to get a towel from the front desk for the pool, but the pool is on the bottom floor and the lobby is one level up. I did not appreciate having to go into the lobby in a bathing suit. The hot tub works well but has a lot of scum built up around the water line, but not a big deal. Sauna does not work at all.

Staff in this hotel are AWESOME! Every morning I got a very cheery good morning from the front desk, they were always willing to help and to accomodate where they could. The housekeeping team is great as well, and actually friendly! Had a 20 minute conversation with a couple of them.

Dont let the small things I have mentioned in this post deter you though. This is a very good business class hotel! Very much enjoyed the stay!

  • Stayed March 2012, travelled on business
    • Value
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Helpful?
1 Thank WorkinTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kapuskasing, Canada
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 March 2012

Highly recommend this hotel to anyone! Best staff we've ever encountered! Everyone was extremely friendly, courteous, and went above and beyond our expectations! The room was perfect and spotless! We are looking forward to our next trip to Cambridge and will definitely be booking our room here!

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Canadianfem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morrisville, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 February 2012

I stayed here for business and I would recommend it to anyone. The staff was very nice and accomodating. The breakfast buffet was great! I had everything I needed and the hotel was very clean. Thanks for a great stay!

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Deb B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Cambridge Hotel

Property: Best Western Plus Cambridge Hotel
Address: 730 Hespeler Road, Cambridge, Ontario N3H 5L8, Canada
Phone Number:
Region: Canada > Ontario > Region of Waterloo > Cambridge
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 10 Hotels in Cambridge
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Plus Cambridge Hotel 2.5*
Number of rooms: 106
Reservation Options:
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Also Known As:
Best Western Cambridge
Cambridge Best Western
Best Western Plus Cambridge Hotel Ontario

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