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Leslie C
Guelph, Canada

Wonderful saty, will return

5.0 of 5 bubblesReviewed Oct 13, 2015
I was in the Crystal Beach area for a show on the weekend of September 25th. My brother and I decided to stay at The Crystal Beach Motel because it was within walking distance to the venue. The motel was extremely clean and provided us with everything we needed. Above all, the customer service was above average. During our stay I had lost an earring. Sure enough, shortly after our stay we heard from Serge and Teresa and they had found it. Not only did they contact us, they promptly mailed and returned the earring. It is small things like this that I personally find lacking in the larger chains of both hotels and motels. Both my brother and I are making plans to return to the Crystal Beach Motel next summer with our families. Thank you again Serge and Theresa for the wonderful weekend and service. We look forward to seeing you again.
Date of stay: September 2015
Trip type: Travelled with friends
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CBMManagement, General Manager at Crystal Beach Motel, responded to this review
Responded May 17, 2016
Thank you for recognizing our continuous efforts to make this place better.
We took over the Motel last year, early in the season and hit the ground running.
Ever since we and our team has been working relentlessly to make this place more comfortable and pleasant for our guests- One room at a time.
Including some structural changes, every room has been aesthetically upgraded.
A standard room with a refrigerator, A flat screen TV with a DVD player and of course comfortable beds. Microwaves and coffee makers are available upon request at no extra cost. Complimentary DVD's and games for our younger guests are available at the reception desk. Picnic area and Firepits for outdoor fun.
Simply we will do whatever it takes so your stay with us is Comfortable and Enjoyable.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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17 - 22 of 25 reviews
Reviewed August 19, 2015

This is a quiet motel suitable for a comfortable night while travelling. The new owner was helpful in showing us our room and how to get the TV working. He explained that with a change of ownership, certain permits had not arrived yet to get the pool working. However he did direct us to a nearby beautiful sandy beach on Lake Erie where the water was comfortable and crystal clear. The sand went way out. This was way better than swimming in a pool. This motel was a great place to stay because of the nearby beach.

Date of stay: July 2015
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank David V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 16, 2015 via mobile

Don't stay here...this place is badly in need of a major facelift. We had specifically requested a room and it was given away. Saw the room being offered and had to leave...even one night was too many. We found rooms at the Comfort Inn...a little pricier but you get what you pay for...unfortunately Crystal Beach is not worth the price they are asking.

Date of stay: August 2015
Trip type: Travelled with friends
2  Thank magipie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CBMManagement, General Manager at Crystal Beach Motel, responded to this reviewResponded May 17, 2016

This person may have been there prior to the new ownership or an unhappy competition.
If you are real please come over for a stay and we will be happy to prove you wrong.
We take legitimate criticism very seriously and will do all we can to make our guest's stay enjoyable. We take a lot of pride in our service and quality. Thanks.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 13, 2015

We stayed several nights at the Crystal Beach Motel and were very satisfied. The rooms are clean and spacious, the beds are really comfortable and the staff extremely accommodating. We made a couple of requests and they were met promptly, pleasantly, and to our satisfaction. There is a lovely family feeling to this motel. Cheers to the new owners for a job well done!

Room tip: We were travelling with another family member and so were given Rooms 3-4, joined via a common vestibule.
Date of stay: August 2015
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank MA6315
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CBMManagement, General Manager at Crystal Beach Motel, responded to this reviewResponded May 17, 2016

Thanks. We hope to see you soon again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 5, 2015 via mobile

We stayed for one night. You could tell that the place was dated but the new owners are starting to spruce it up. The beds were updated. Pillows were good as were the linens. We requested at least one queen bed and we got it. Room was clean and half price deal midweek was super deal. Lady that owned it was very nice. Hope she makes a go of it (she just bought it).

Date of stay: August 2015
Trip type: Travelled with family
2  Thank 11TOMJ11
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CBMManagement, Owner at Crystal Beach Motel, responded to this reviewResponded May 17, 2016

Thank you for recognizing our efforts. Hopefully we will see you again this summer.
You will be very pleasantly surprised. That's why it has taken us a year to respond. :) Just wanted to make sure we are up to the mark.
We have worked hard through the year to bring the place back to 2016 standards. The rooms are upgraded and redesigned. We have also added a few extra rooms. Added a few indoor and outdoor amenities. And of course we are 3 minutes drive to the beach. Looking forward to serving you again this summer. Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 25, 2015

Originally warned not to go to this Motel - but decided to risk it. Surprise - it had recently been taken over by new management and Christine, who took care of everything, could not have been more helpful. The rooms were super clean, fresh sheets, towels etc. Perfect for what one looks for in a one night stop over. Stayed at the rooms at the back which had nice lawns/trees and picnic benches to enjoy.

Room tip: Rooms at the rear of the building worked well for us.
Date of stay: July 2015
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank 849jillr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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