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Reviewed January 17, 2018 via mobile

Hotel was in a great location.
Close to restaurants and grocery/mall stores.
Clean and sizeable rooms.
Staff friendly.
Only issue was some guests were causing a huge disturbance at 2:30-3:00 in the morning. Front desk called and situation handled but sleep was not to be had afterwards. Unfortunate.
Otherwise great stay. Would stay again.

Stayed: January 2018, travelled with family
1  Thank luv2trvl_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jie H, other at Holiday Inn Express & Suites - Guelph, responded to this reviewResponded January 23, 2018

Dear luv2trvl_8,

Thank you for taking the time to leave this review. Your feedback is greatly appreciated and we are pleased to see that you enjoyed your recent stay with us.

Our sincere apologies for the disturbance occurred during your stay. We are glad our staff member was able to solve the issue for you but it is very unfortunate that you weren’t able to rest again. If you have any further suggestions or looking to book any future reservations, please feel free to contact us at any time. We hope to have an opportunity to better your experience with us whenever your travels bring you back to Guelph.

Sincerely,

Jie Hu
Guest Services Supervisor
Holiday Inn Express & Suites Guelph

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Reviewed January 14, 2018 via mobile

Checked in for one night with my dog and bf. The room was a great size and the bathroom was decent size also. They both were clean and updated. The room had a fridge and microwave which helped because they have a pretty decent selection of frozen foods (and other snacks) downstairs you can mic if hungry. They offer Bath & Body works complimentary toiletries which smell great also.

There’s a pool and hot tub on the main level. Not the biggest but was never busy.

Decent location. Restaurants all around and free parking. Free wifi also that mostly worked.

The complimentary buffet breakfast was a joke. From 6am to 9:30am they offer hard, crusty eggs and super dry sausage links. There’s a pancake maker and a variety of bagels, bread, and English muffins. There’s also muffins, cereal, and oatmeal. Basically they offer carbs on carbs on carbs. Maybe you need to get there right at 6 am to enjoy it... not sure.

I’d stay again but I don’t think $150 is worth one night there.

Stayed: January 2018, travelled as a couple
1  Thank Seventhevyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jie H, Guest Services Supervisor at Holiday Inn Express & Suites - Guelph, responded to this reviewResponded January 16, 2018

Dear Guest,

Thank you for taking the time to leave this review of your stay at our hotel. We are very pleased to see that you liked the room and amenities we offer at the Holiday Inn Express & Suites Guelph. However I would like to apologize for the issues you experienced with our breakfast. It was certainly not typical of the high level of service we aim to provide and we clearly fell short of that goal. Thank you again for this review, and if you find yourself in Guelph again please contact me directly and I will take care of your booking personally to ensure you experience the exceptional stay which all of our guests deserve.

Sincerely,
Jie Hu

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Reviewed December 11, 2017

Hockey parents stay away. The manager saw a mini stick sitting on luggage near the front desk when we got there and demanded to know who owned the mini stick, then went on to lecture the parent that there is no hockey stick allowed on the premises and to leave them in your car, all in front of 9 year old girls whose excitement and mouths dropped from the mans stern speech. That was our first experience, then constant drop ins on our floor by staff to remind us about hotel rules and staff scaring and threating the children that the police are coming if you don't stop being kids. Yes Holiday inn you have a responsibility to all your clients however there is a way to go about it and there are alternative areas within hotels for large groups. That being said, I don't recommend this hotel at all to large groups. Also, they mixed up our team between 3 floors and they did the same for the other 3 sports teams that were there. You might want to look at grouping teams together on the same floor with the same schedule in the future. This is just a heads up for team mangers looking for a place for their teams to stay. Also, breakfast area was small with lousy running eggs they called scrambled and the eating area can only accommodate less than 30 people. Location of hotel was good. Parking was tight. Hotel door card readers had issues reading cards which made it frustrating. Rooms on the second floor had a musky smell, perhaps from the pool area underneath. Pool was small. Can't fit a hockey team there. At the end of the all, large groups stay away!

  • Stayed: December 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank Mike F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean M, Manager at Holiday Inn Express & Suites - Guelph, responded to this reviewResponded December 20, 2017

Dear Guest,

Thank you for taking the time to leave this review of your stay. I apologize if the staff seemed somewhat harsh in trying to control the activity and noise in the hotel, but at one of our primary responsibilities here is to provide each our guests with a quiet stay, and children running throughout the hotel does not lend itself to that end. As for room assignments, whether your group is 2 rooms or 20 or more, we always endeavor to keep them as close together as possible, but this is limited based on such factors such as the specific room types that each guest has booked and where they are located in the hotel. I would also like to apologize for the other issues you encountered and that we were unable to provide you with the superior stay experience we strive to deliver to each of our guests. We value all feedback from our guests and we will certainly use yours to improve our service going forward. Thank you again and I do hope we have the pleasure of seeing you here again at the Holiday Inn Express & Suites Guelph.

Sincerely,
Alec Pettit

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Reviewed November 26, 2017 via mobile

Stayed at Holiday inn for a hockey tournament. its located near hwy. 6, SO easy to get in and out of city. there are alot of restaurants nearby and a bowling ally. all in all good for kids. great breakfast and pool too

Stayed: November 2017, travelled with family
1  Thank Michael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express & Suites - Guelph, responded to this reviewResponded December 11, 2017

Hi Michael D,

Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. While we are pleased with your nice comments, we noticed that you have rated our hotel only 3 stars. If there is anything we could do to to assist you further, please do not hesitate to let us know.

Sincerely,

Ronald R.
Case Manager
IHGService

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Reviewed November 8, 2017

We were in Guelph for a cheerleading event. Long drive from Ottawa with 4 pre-teens in the van made for some tired moms. From the minute we walked in, Zara (lady at the front desk) was so welcoming and accommodating. From providing extra towels for the pool to extra towels for the bathroom, allowing us to eat our ordered in dinner in the breakfast area for more comfort for all 6 of us to being super sweet to our girls and even bringing them in leftover Halloween candy from her home the second night she was simply amazing. I have never had such amazing customer service in any hotel I have stayed in so far!

  • Stayed: November 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank coyotegirlpbb_77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean M, Manager at Holiday Inn Express & Suites - Guelph, responded to this reviewResponded December 20, 2017

Dear Guest,

Thank you for taking the time to leave this review. We are very pleased to see that you enjoyed your stay with us at the Holiday Inn Express & Suites Guelph. And I could not agree more that Zora is awesome, as I believe all of our staff are. We are very pleased and very lucky to have her on our staff providing great service to all of our guests. If you have any other comments to help us improve our service, or are just looking to make your next booking, please feel free to contact us at any time.

Sincerely,
Alec Pettit

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