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All reviews front desk sized fridge waffles two bedroom suite free laundry stove top an industrial park free dinner laundry room hash browns complimentary breakfast french toast short drive chilli sitting area we've stayed waffle maker
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Reviewed December 30, 2016

I have booked my self for the new years eve 2016...2017
I was impressed with the way they handled our booking very polite and almost met all our requests....
The review will continue after our stay tomorrow..

Stayed: December 2016, travelled with family
1  Thank afreezr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inder B, Manager at Staybridge Suites Guelph, responded to this reviewResponded January 10, 2017

Dear Valued Guest,

Thank you for sharing your feedback from your recent stay with us. I was happy to see that you had a 5 star experience. Thank you for making us your hotel of choice, we hope to see you again soon.

Best Regards,
Inder Bains
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 1, 2016 via mobile

This was our third visit to this location over a 3 year period. Our first visit we had a very enjoyable stay. Everything you'd expect from The Staybridge name. Our second visit had us leaving a little disheartened. Half a pot of coffee left in the coffee maker along with missing shampoo upon checking in to our room could have been a one-off incident. We were leaving to go out for dinner and happened to catch the shift manager at the desk and mentioned these issues to her. A sharp "that doesn't happen here!" comment left me puzzled. My wife is a platinum IHG points member and can boast of frequent stays at their hotel chains. I replied with "do you think we would make this up?" She apologized and said to see her on our next visit and she would make it up to us. What would make her think we'd be back? On our 3rd stay, which was booked 2 months ahead, we found ourselves booked into an accessible room that comes with a warning on a card in the room that you will be moved if a handicapped customer requests accommodation. Once again, a platinum member who normally gets an upgraded room as one of the benefits. When asked about this 'condition' the receptionist said the hotel was booked due to a hockey tournament. At breakfast the next morning, we were hard pressed to see anyone connected with a hockey event. The normal metal cutlery and ceramic plates/bowls have now become plastic and paper...how disappointing. Our next stay here may be at the Express up the road for $25 less a night.

Stayed: November 2016, travelled as a couple
1  Thank Rickyticky63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inder B, Manager at Staybridge Suites Guelph, responded to this reviewResponded December 2, 2016

Dear Rickyticky,

Thank you for sharing your concerns about the Staybridge Suites Guelph. I'm truly sorry that your experience with us was inconvenient and unsatisfactory. It is the Staybridge standard to ensure that our guests' needs are met to the best of our ability, and that a suitable alternate accommodation is provided if something should go awry. Clearly, this standard was not met in your case, for which I apologize. Please be assured that your experience is not typical, and that I will investigate the problems you encountered to ensure they are not repeated going forward. We definitely try our very best to upgrade all our Platinum members if we have the availability to do so; the particular date of your stay, we did not have anything available for an upgrade.

Again, my apologies for your negative experience. Thank you for your comments. I appreciate being made aware of difficulties experienced by our guests, as your feedback helps me address and correct matters requiring attention.

Best Regards,
Inder Bains
Guest Services Manager

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Reviewed November 23, 2016

Just a heads up, this hotel is not a $200 a night hotel, it is an average 3 star hotel not close to anything charging downtown big city rates. I have stayed in a lot of hotels and just wanted people to beware.

  • Stayed: November 2016, travelled with family
    • Location
    • Cleanliness
    • Service
Thank todd i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inder B, Manager at Staybridge Suites Guelph, responded to this reviewResponded December 9, 2016

Dear Todd,

Thank you for sharing your experience with us and being one of our valued IHG Rewards Club members. While we are pleased to read that you rated our room cleanliness and service to be high, it is regrettable that the rates that our hotel offered was a let down. It is not our intent to inconvenience you, but to instead provide good value, comfortable, clean and friendly accommodations.

As a valued guest, please be assured that all comments will be reviewed and will be brought up during meetings for enhancements to continually improve guest satisfaction. We look forward to welcoming you back on your next future visit.

Best Regards,
Inder Bains
Guest Services Manager

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Reviewed November 8, 2016

I want to let everyone know how wonderful Shannon is at the Staybridge Suites! She works in the breakfast area and she is absolutely fantastic. Her customer service is impeccable! She goes above and beyond and is so friendly. She works hard and is approachable. She will stay in my memory as one of the best and I will come back because of her!

  • Stayed: November 2016, travelled with family
    • Value
    • Location
    • Service
Thank ek3dixon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inder B, Manager at Staybridge Suites Guelph, responded to this reviewResponded November 28, 2016

Dear Valued Guest,

Thank you for taking the time to share your thoughts on the Staybridge Suites Guelph. It's great to hear that you were thoroughly pleased with your stay! I'm glad that you found the service you received to your liking, and were comfortable in your suite. I'll be sure to pass along your compliments to Shannon!
Again, thank you for your comments. I appreciate your feedback, and look forward to forward to seeing you again on your next trip to Guelph!

Best Regards,
Inder Bains

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Reviewed November 5, 2016

The hotel and the rooms were lovely. Lots of space, well looked after. Staff very helpful and friendly - she took us on a tour of the rooms so that we would be sure what we were getting. Kitchenette fully equipped. Very nice free buffet breakfast.

Room Tip: Rooms at the back of the hotel, facing the carwash, will be quieter than those at the front
  • Stayed: October 2016, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inder B, Manager at Staybridge Suites Guelph, responded to this reviewResponded November 7, 2016

Dear Andrew,

Thank you for sharing your review of the Staybridge Suites Guelph. It's great to hear that you were pleased with your stay! I'm glad that my staff and I could make your travel a little easier by providing you with comfortable accommodations and welcoming, attentive service. I appreciate your feedback and I look forward to seeing you again on your next visit to Guelph.

Best Regards,
Inder Bains
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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