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Reviews (311)
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Reviewed December 3, 2017 via mobile

If a dog show is an appropriate analogy this location of the Staybridge Suites “breed” was definitely not the “Best In Show”.
A sign at the elevator say “excuse the mess while we renovate” and I allow for that however the mess should not extend to inside the elevator nor my suite. Buy some new vacuum cleaners while you are at it! Pick up the cigarettes tossed along side the entry walkway and while you are at it perhaps do quality spot checks of rooms after being “maid” up.
No one from your staff made any effort to smile at us nor say good morning.
Is the management here to blame? Yes.
We continue to be IHG brand supporters but this hotel failed to meet our expectations.

Stayed: December 2017, travelled as a couple
Thank W3573GMkeitht
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inder B, Manager at Staybridge Suites Guelph, responded to this reviewResponded December 5, 2017

Dear W3573GMkeitht,

Thank you for sharing your concerns about the Staybridge Suites Guelph. I'm sorry that your experience with us was less than satisfactory. Please be assured that your experience is not typical; as evidenced by other reviews, our standard is to provide our guests with clean, comfortable accommodations and high-quality service. I've taken note of the issues you encountered and will follow up with the Housekeeping and Front Desk staff.

Once again, thank you for your comments. We appreciate your business and hope to serve you again so we can provide you a noteworthy stay.

Best Regards,
Inder Bains
Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 27, 2017

The hotel was under renovation but we had a lovely suite. We travel with our dog and almost always stay at a Staybridge suite. The staff was very pleasant. The hotel was very clean. Our room was immaculate and the breakfast was wonderful.

Room Tip: You can bring your own groceries as the kitchens are fully equipped.
  • Stayed: September 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Pierre G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 19, 2017 via mobile

Between rep sports and work we travel often and this was one of our best stays. Kitchenette, 24 hour coffee/tea, close to a lot. We had room 528 and it had a separate bedroom which is great for the night hawk and early bird. I loved tha mt we never heard other guests- a quiet sleep. Maybe the Only fault is the beds are double beds instead of queen in the bedroom style suite. Only caution is a friend found the pull out very uncomfortable for an adult.

Stayed: November 2017, travelled with family
Thank Sudstraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 7, 2017

Facilities such as laundry, gym and simple pool is there. A simple daily breakfast is available. Room was very clean and spacious with kitchenette provided.

About 40 minutes drive from Toronto airport. Some restaurants and a hypermarket are about 10 minutes drive away.

Friendly staff. Cosy stay

  • Stayed: June 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank PriDiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inder B, Manager at Staybridge Suites Guelph, responded to this reviewResponded November 9, 2017

Dear PriDiva,

Thank you for your review of the Staybridge Suites Guelph. I'm happy to hear that you enjoyed your time with us! It's the Staybridge standard to provide our guests with welcoming service, comfortable accommodations, and convenient amenities, and we strive to ensure that standard is met. Feedback like yours lets us know we're getting it right!

Again, thank you for your comments. I look forward to seeing you again on your next visit to Guelph.

Best Regards,
Inder Bains
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 27, 2017

On holidays in the US and Canada we now try to stay at Staybridge Inn & Suites whenever possible as each visit has been faultless.
The Guelph Staybridge is no exception amd we struck very lucky as the hotel is undergoing a refurb and we stayed in a lovely suite: exceptionally clean, really well equipped. incredibly good sound proofing so all was quiet, and two bedrooms and all for an incredibly competitive rate (no wonder folk think European accomodation is expensive!)
The size of the suite was great with plenty of space to spread out and the bedrooms had the comfiest beds ever and with the curtains closed it was like a snug little hibernation hide out...dark, warm and calm. Lovely clean bathrooms too.
A light evening snack and breakfast was all included in the room rate, plus free access to the pool, small fitness room and use of the laundry facilities can't believe THAT was also free!)
The hotel was a fair way out of Guelph but really handy for the highway but as we like walking we walked into downtown Guelph (through the pretty University Quarter) and it took about 2 hours but it was all very pleasant. The taxi ride back cost 15 CD.
There is ample free parking at the Staybridge.
So our visit to the Staybridge Guelph has just cemented our theory all the more that for top accomodation which is consistently excellent at a great price you would be hard pressed to find anything better for a chain company than Staybridge.

  • Stayed: October 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Annette M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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