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Staybridge Suites Guelph
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Reviews (307)
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Reviewed December 9, 2017 via mobile

We rented a suite with 2 bedrooms and 2 bathrooms. We loved the extra space. Nothing beats a kitchen when you're travelling with a family. With a new Longo's nearby, we were stocked with healthy and delicious eats for lunches and snacks. We took advantage of the hot breakfast buffet at Staybridge and tried out some local recommended restaurants for dinner. The gym allowed us to keep up our fitness routines. Free parking was nice too. Would love to have a better wifi connection next time we stay. Leaving here satisfied guests.

Stayed: December 2017, travelled with family
Thank Erin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inder B, Manager at Staybridge Suites Guelph, responded to this reviewResponded December 13, 2017

Dear Erin,

Thank you for taking a moment to share your review of the Staybridge Suites Guelph. It's great to hear that you enjoyed your time with us so thoroughly! I'm glad that you were pleased with the service and accommodations you received, and found our included amenities convenient to your needs. We strive to provide our guests with a high-quality hotel experience from reservation through departure. We aim to earn feedback like yours!

Again, thank you for your comments. I look forward to seeing you again on your next visit to Guelph!

Best Regards,
Inder Bains
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 3, 2017 via mobile

If a dog show is an appropriate analogy this location of the Staybridge Suites “breed” was definitely not the “Best In Show”.
A sign at the elevator say “excuse the mess while we renovate” and I allow for that however the mess should not extend to inside the elevator nor my suite. Buy some new vacuum cleaners while you are at it! Pick up the cigarettes tossed along side the entry walkway and while you are at it perhaps do quality spot checks of rooms after being “maid” up.
No one from your staff made any effort to smile at us nor say good morning.
Is the management here to blame? Yes.
We continue to be IHG brand supporters but this hotel failed to meet our expectations.

Stayed: December 2017, travelled as a couple
Thank W3573GMkeitht
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inder B, Manager at Staybridge Suites Guelph, responded to this reviewResponded December 5, 2017

Dear W3573GMkeitht,

Thank you for sharing your concerns about the Staybridge Suites Guelph. I'm sorry that your experience with us was less than satisfactory. Please be assured that your experience is not typical; as evidenced by other reviews, our standard is to provide our guests with clean, comfortable accommodations and high-quality service. I've taken note of the issues you encountered and will follow up with the Housekeeping and Front Desk staff.

Once again, thank you for your comments. We appreciate your business and hope to serve you again so we can provide you a noteworthy stay.

Best Regards,
Inder Bains
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 27, 2017

The hotel was under renovation but we had a lovely suite. We travel with our dog and almost always stay at a Staybridge suite. The staff was very pleasant. The hotel was very clean. Our room was immaculate and the breakfast was wonderful.

Room Tip: You can bring your own groceries as the kitchens are fully equipped.
  • Stayed: September 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Pierre G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 19, 2017 via mobile

Between rep sports and work we travel often and this was one of our best stays. Kitchenette, 24 hour coffee/tea, close to a lot. We had room 528 and it had a separate bedroom which is great for the night hawk and early bird. I loved tha mt we never heard other guests- a quiet sleep. Maybe the Only fault is the beds are double beds instead of queen in the bedroom style suite. Only caution is a friend found the pull out very uncomfortable for an adult.

Stayed: November 2017, travelled with family
Thank Sudstraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 7, 2017

Facilities such as laundry, gym and simple pool is there. A simple daily breakfast is available. Room was very clean and spacious with kitchenette provided.

About 40 minutes drive from Toronto airport. Some restaurants and a hypermarket are about 10 minutes drive away.

Friendly staff. Cosy stay

  • Stayed: June 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank PriDiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inder B, Manager at Staybridge Suites Guelph, responded to this reviewResponded November 9, 2017

Dear PriDiva,

Thank you for your review of the Staybridge Suites Guelph. I'm happy to hear that you enjoyed your time with us! It's the Staybridge standard to provide our guests with welcoming service, comfortable accommodations, and convenient amenities, and we strive to ensure that standard is met. Feedback like yours lets us know we're getting it right!

Again, thank you for your comments. I look forward to seeing you again on your next visit to Guelph.

Best Regards,
Inder Bains
Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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