Had to be in town for a friend's wedding and got a group rate. When we checked, they gave us a double instead of theking room as reserved. Spoke to the front desk, he said they were 100% booked and nothing he could do. Reservations are merely request and they do try their best. He said he would leave a message for the manager. Next morning, not a word. Manager, Miss. Ong was not pleasant to deal with. I ask for a discount. Not budging. I stood my ground. I wasn't happy with the room: noisy a/c, poor tub drainage, terrible coffee. She finally offered a $20 credit with a sullen face.
I won't be back.
- Official Description (provided by the hotel):
- Sheraton Hamilton Hotel is near Copps Coliseum, the Hamilton Convention Centre, Hamilton Place, Standard Life office tower, and government offices. Our hotel is between Toronto and Niagara Falls. ... more less
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- Also Known As:
- Sheraton Hamilton Hotel Ontario
- Hamilton Sheraton