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“disapointed by the crown plaza” 1 of 5 bubbles
Review of Crowne Plaza Hotel Hamilton

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Crowne Plaza Hotel Hamilton
Ranked #9 of 20 Hotels in Hamilton
ontario
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“disapointed by the crown plaza”
1 of 5 bubbles Reviewed 26 October 2008

I only have a few things to say about this hotel, ill keep it short. I was very disappointed, the bathroom was very small plus the toilet was not working! The hotel was under renevation so it was very noisy and messy, and the elevator doesnt work properly it takes forever to get to the floor its suppose to be on and randomly takes you to floor that you didnt want to go to. All i have to say is i didnt enjoy staying at this hotel i definatly will not be going back.

  • Liked — close to a lot of restaurants
  • Disliked — rooms, bathroom, elevator, noise
  • Stayed August 2008, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check-in / front desk
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank samanthaspics
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrowneHam, Guest Service Manager at Crowne Plaza Hotel Hamilton, responded to this review, 5 March 2009
We appreciate your review. We are no longer under renovation and our elevators have been replaced.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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263 reviews from our community

Traveller rating
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    61
    30
    21
See reviews for
66
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66
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (59)
Date | Rating
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  • English first
  • German first
  • Italian first
  • Any
English first
west covina california
Level Contributor
83 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
1 of 5 bubbles Reviewed 9 October 2008

Booked two nights through the Holiday Inn properties web site. The room was suppose to have two phones, flat screen lcd tv, refrigerator and in-room internet. The room I got had none of these and we were told the internet information was an error and it was corrected. They did bring up a refrigerator - "no charge". The room was also missing chairs and I was told they were upgrading. The room was next to the elevator and was very noisy. I asked for a different room or a release from the second day. Neither was granted because they were sold out the next night. The manager who was the only one who could change things wasn't available the times we inquired. To be fair they did allow us to use their internet but it obviously wasn't the same as having it in our own room.

The area is definitely suffering economically, with many buildings empty and boarded up.

I did contact Holiday Inn about this experience twice, especially in regards to their make it right guarentee but I suspect it's really more of a slogan than an actual promise. I received an email saying I'll be contacated by the property but it's been a couple of weeks now - so I don't think I'll be hearing from them. Very disappointed in this Holiday Inn property.

  • Liked — Comfortable Beds
  • Disliked — Location, room amenities, noise
  • Stayed September 2008, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check-in / front desk
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank TomJ56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrowneHam, Guest Service Manager at Crowne Plaza Hotel Hamilton, responded to this review, 5 March 2009
Thank you for your comments. As a new hotel we are always striving to better serve our guests. Our hotel now offers free wireless and hardwire internet.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Hamilton hotels

Toronto, Canada
1 review
5 of 5 bubbles Reviewed 13 July 2008

We stayed at Crowne Plaza on July 11th 2008, and had a wonderful time! The staff were wonderful, the rooms were immaculate, and the restaurant was to die for!! They are a newly renovated hotel, and there are still a few things that they are working on, such as the sign out front and one of the floors, but none of this was a concern to me because it was managed very well. The staff were extremely friendly and went out of their way to help my family with everything. One thing I would like to make note of is the parking garage next door. It is run by a separate company, therefore the signage is not the greatest. Take my advice and park on the second or third parking levels, rather then the first, the elevator is accesible to 2 and 3, and they are less confusing. I found this out the hard way! All in all this is the best place to stay if you're coming to Hamilton!

  • Liked — The restaurant, I think it was called Saffron, it was Meditteranean and sooooo good!!
  • Disliked — The parking situation, but it was minor and not unaccommodating at all!
  • Stayed July 2008, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank brittney229
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrowneHam, Guest Service Manager at Crowne Plaza Hotel Hamilton, responded to this review, 5 March 2009
Thank you for your response. We have been working on making the parking garage easier to navigate.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hotel Hamilton

Property: Crowne Plaza Hotel Hamilton
Address: 150 King Street East, Hamilton, Ontario L8N1B2, Canada (Formerly Ramada)
Phone Number:
Region: Canada > Ontario > Hamilton > Downtown Hamilton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 20 Hotels in Hamilton
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Hotel Hamilton 3.5*
Number of rooms: 214
Reservation Options:
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Also Known As:
Crowne Plaza Hamilton
Crowne Plaza Hotel Hamilton Ontario

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