We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“disapointed by the crown plaza”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Hamilton Plaza Hotel and Conference Center
Ranked #9 of 20 Hotels in Hamilton
Reviewed 26 October 2008

I only have a few things to say about this hotel, ill keep it short. I was very disappointed, the bathroom was very small plus the toilet was not working! The hotel was under renevation so it was very noisy and messy, and the elevator doesnt work properly it takes forever to get to the floor its suppose to be on and randomly takes you to floor that you didnt want to go to. All i have to say is i didnt enjoy staying at this hotel i definatly will not be going back.

  • Stayed: August 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
1  Thank samanthaspics
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrowneHam, Guest Service Manager at Hamilton Plaza Hotel and Conference Center, responded to this reviewResponded 5 March 2009

We appreciate your review. We are no longer under renovation and our elevators have been replaced.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (278)
Traveller rating
Traveller type
Time of year
Language

270 - 276 of 278 reviews

Reviewed 9 October 2008

Booked two nights through the Holiday Inn properties web site. The room was suppose to have two phones, flat screen lcd tv, refrigerator and in-room internet. The room I got had none of these and we were told the internet information was an error and it was corrected. They did bring up a refrigerator - "no charge". The room was also missing chairs and I was told they were upgrading. The room was next to the elevator and was very noisy. I asked for a different room or a release from the second day. Neither was granted because they were sold out the next night. The manager who was the only one who could change things wasn't available the times we inquired. To be fair they did allow us to use their internet but it obviously wasn't the same as having it in our own room.

The area is definitely suffering economically, with many buildings empty and boarded up.

I did contact Holiday Inn about this experience twice, especially in regards to their make it right guarentee but I suspect it's really more of a slogan than an actual promise. I received an email saying I'll be contacated by the property but it's been a couple of weeks now - so I don't think I'll be hearing from them. Very disappointed in this Holiday Inn property.

  • Stayed: September 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Thank TomJ56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrowneHam, Guest Service Manager at Hamilton Plaza Hotel and Conference Center, responded to this reviewResponded 5 March 2009

Thank you for your comments. As a new hotel we are always striving to better serve our guests. Our hotel now offers free wireless and hardwire internet.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2008

We stayed at Crowne Plaza on July 11th 2008, and had a wonderful time! The staff were wonderful, the rooms were immaculate, and the restaurant was to die for!! They are a newly renovated hotel, and there are still a few things that they are working on, such as the sign out front and one of the floors, but none of this was a concern to me because it was managed very well. The staff were extremely friendly and went out of their way to help my family with everything. One thing I would like to make note of is the parking garage next door. It is run by a separate company, therefore the signage is not the greatest. Take my advice and park on the second or third parking levels, rather then the first, the elevator is accesible to 2 and 3, and they are less confusing. I found this out the hard way! All in all this is the best place to stay if you're coming to Hamilton!

  • Stayed: July 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Thank brittney229
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrowneHam, Guest Service Manager at Hamilton Plaza Hotel and Conference Center, responded to this reviewResponded 5 March 2009

Thank you for your response. We have been working on making the parking garage easier to navigate.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2017
Google Translation

Room Tip: Чем выше этаж,тем лучше вид из окна.Окна не открываются.При заселении надо смотреть - можно попасть...
See more room tips
  • Stayed: November 2017, travelled solo
    • Value
    • Cleanliness
    • Service
Thank Валерия К
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mp0p0vic, General Manager at Hamilton Plaza Hotel and Conference Center, responded to this reviewResponded 7 December 2017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2016
Google Translation

  • Stayed: June 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Si V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2016
Google Translation

Stayed: August 2015, travelled with family
Thank MarioBustoArsizio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hamilton Plaza Hotel and Conference Center, responded to this reviewResponded 5 January 2016

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2015
Google Translation

  • Stayed: January 2015, travelled on business
    • Rooms
    • Service
Thank Ippo117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hamilton Plaza Hotel and Conference Center, responded to this reviewResponded 22 March 2015

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Hamilton hotels
Downtown Hamilton
Staybridge Suites Hamilton - Downtown
Downtown Hamilton
Sheraton Hamilton Hotel
Sheraton Hamilton Hotel
#4 of 20 in Hamilton
733 reviews
Show Prices
Show Prices
Show Prices
Downtown Hamilton
Homewood Suites by Hilton Hamilton Ontario
Admiral Inn Hamilton
#8 of 20 in Hamilton
236 reviews
Visitors Inn
#7 of 20 in Hamilton
236 reviews
Show Prices
Show Prices
Show Prices

Been to Hamilton Plaza Hotel and Conference Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hamilton Plaza Hotel and Conference Center

Address: 150 King St E, Hamilton, Ontario L8N 1B2, Canada (Formerly Crowne Plaza Hotel Hamilton)
Region: Canada > Ontario > Hamilton > Downtown Hamilton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 20 Hotels in Hamilton
Price Range: $129 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hamilton Plaza Hotel and Conference Center 3.5*
Number of rooms: 214
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Hotels.com, Expedia, TripOnline SA, Evoline ltd, HotelQuickly, getaroom.com and Cancelon so you can book your Hamilton Plaza Hotel and Conference Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Hamilton
Crowne Plaza Hotel Hamilton
Hamilton Plaza Hotel And Conference Center Ontario

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing