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“Amazingly impressed!”
Review of Visitors Inn

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Visitors Inn
Ranked #7 of 20 Hotels in Hamilton
Certificate of Excellence
Reviewed 11 November 2016

Booked into the hotel as I was in town for a friends 50th Bday. I have never stayed here before but thought I would try it as it was close to his house and the bar we were going to. I was amazingly impressed with the staff, cleanliness, comfort and location of the Visitors Inn! Far exceeded my expectations!

  • Stayed: November 2016, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank Randy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EricRT, General Manager at Visitors Inn, responded to this reviewResponded 15 November 2016

Thank you for the for the review. We are pleased to know that your stay was comfortable. We look forward to welcoming you back soon!

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Reviews (229)
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24 - 30 of 229 reviews

Reviewed 1 November 2016

Comfortable room, nice size indoor food and good food in on site restaurant. Reasonably priced. Westdale Village with multiple shops, movie theater and restaurants is an ten minute walk. Easy on and Easy off if heading west to Detroit or Windsor or east to Toronto or Buffalo

  • Stayed: September 2016, travelled with family
    • Value
    • Cleanliness
    • Service
Thank jimf01922
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EricRT, General Manager at Visitors Inn, responded to this reviewResponded 3 November 2016

Thank you for your review. We are happy that you enjoyed your stay, and hope to welcome you back in the future.

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Reviewed 31 October 2016 via mobile

I was booked in at the Visitors Inn for two weeks of training in the Hamilton area and was booked in to the Visitors Inn. The staff was amazing from the front desk to the housekeeping I felt like I was at home.

The restaurants food was awesome. Best fish n' chips and wings. They treated you like family. They were never so busy that they couldn't make time to talk and make sure you were havering a good experience.

I highly recommend staying at the Visitors Inn...you won't be disappointed and feel like you at home!

Stayed: November 2016, travelled on business
Thank Irene S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EricRT, General Manager at Visitors Inn, responded to this reviewResponded 3 November 2016

Thank you for sharing your positive experience, and taking the time write a review. I have shared your comments with our staff, and they appreciate your kind words. We always strive to provide a great experience for our guests, and its very nice to hear positive feedback.

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Reviewed 26 October 2016

My spouse and I stayed at the Visitors Inn in Hamilton for three nights, and though the room itself was clean and comfortable, and the building very quiet, our stay was punctuated by staff who treated us with rudeness or disinterest - from the front desk staff, to the restaurant staff. During the continental breakfast (which won't be continuing after Nov. 1st) the woman who served the breakfast was passive aggressive and even at one point was complaining audibly to someone in the kitchen about a customer who she had served the previous day, boasting of how she put the person in their place. Us and two other people left our meals as they were and walked out.
Any questions or queries were met with rudeness, sullenness and with an air of inconvenience by a member of front desk staff, multiple times. When we asked a question regarding the billing his response was sharp, and full of attitude and condescension. And over the phone, when we had called to enquire about what time house-keeping come through our floor, the gentleman at the front desk said, "I don't know what to tell you! They come by when they come by!"
Paid good money for sub par service - we have received better care and service from staff at cheaper hotels, with less stars, and a continental breakfast much the same. Not worth it.

  • Stayed: October 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank KanDDyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EricRT, General Manager at Visitors Inn, responded to this reviewResponded 28 October 2016

Thank you for your review. Sorry that the service was not satisfactory, we will work hard to fix the problems that you have experienced.

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Reviewed 26 October 2016

I was here for work. It was fine. No gym though. (Sigh.) And bare bones continental breakfast included until November 1. The room was a nice size and clean though it had a loud heating system that woke me up when it kept coming on during the night. Given that I got to my room at midnight and left at 8, no complaints from me, but still if this wasn't that kind of work trip I would have stayed somewhere else.

  • Stayed: October 2016, travelled on business
    • Location
    • Cleanliness
    • Service
Thank SamOntario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EricRT, General Manager at Visitors Inn, responded to this reviewResponded 28 October 2016

Thank you for the review. Sorry that the heater was not quiet enough. We will make sure to fix that right away. Our heaters and a/c units are quite new, and should be very quiet and efficient. I'm sorry that you didn't find our exercise room. It has also recently been updated with all new high-end equipment.

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Reviewed 20 October 2016 via mobile

Chose this property for a quick overnight visit in Ancaster. Convenient location relative to Ancaster. Got an internet rate that couldn't be beat.

No criticism at all...easy to find, ample free parking, well appointed and clean room, good amenities, good wifi, friendly staff and a continental breakfast (to be discontinued as of Nov 1).

Criticisms in other reviews were not an issue. I'd definitely stay here again.

Stayed: October 2016, travelled solo
Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EricRT, General Manager at Visitors Inn, responded to this reviewResponded 28 October 2016

Thank you for taking the time to submit your review, and share your positive experience.

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Reviewed 16 October 2016

We needed to be in Hamilton for several days, but couldn't afford the high end chain hotels downtown at over three hundred per night. We found the Visitors Inn at a far more reasonable rate, offering comparable amenities to the chain hotels but with free parking!

Our room was on the ground level at the back, affording us a private entrance to our room. No walking all the way up thru the lobby and out to the parking lot....super convenient.

The room was well appointed with King bed, modern comfortable chairs, desk with portable work station, bar fridge and Keurig coffee machine. Bathroom is updated as well. The room was cleaned daily and we felt perfectly comfortable and safe at this property. There is a modern digitally accessed safe for your valuables.

There is an indoor pool and hot tub that we were looking forward to using but the chlorine odor was so strong that we couldn't stand it. We chose to skip that.

I'd definitely recommend this as a very reasonable alternative to overpriced chain hotels in the area at a fraction of the cost!

Room Tip: Ground floor back rooms have outside doors as well as hallway access.
  • Stayed: October 2016, travelled on business
    • Value
    • Rooms
    • Service
Thank VACanuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EricRT, General Manager at Visitors Inn, responded to this reviewResponded 17 October 2016

Thank you for your review. We are happy that you had a comfortable stay, and hope that you will return in the future. It is very unusual that the pool had a chlorine smell, since we only use bromime, which should have much less of an odor. We will make sure to correct that problem.

Thank you again for the recommendation!

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Additional Information about Visitors Inn

Address: 649 Main St W, Hamilton, Ontario L8S 1A2, Canada
Phone Number:
Region: Canada > Ontario > Hamilton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 20 Hotels in Hamilton
Price Range: $150 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Visitors Inn 3.5*
Number of rooms: 60
Official Description (provided by the hotel):
"Luxurious and affordable". Our array of exceptional accommodations includes 60 tastefully appointed guest rooms featuring all queen and king size beds, Kitchenette rooms, Special Jacuzzi Suites, and Two-Bedroom Family Suites. An extensive list of in-room amenities including: Flat Screen TV’s, cordless telephones, FREE WiFi, individually controlled heat/AC units, coffee makers, irons & ironing boards, fridges, cable & satellite TV, free local calls, personal safes, hairdryers, alarm clock radios, complimentary newspapers and more. Unwind, relax and enjoy our beautiful indoor pool, sauna, Jacuzzi, and exercise room. Other features include Paparella's Restaurant, Conference facilities, and plenty of free parking. Conveniently located minutes from McMaster University/Hospital, and Downtown Hamilton. ... more   less 
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Also Known As:
Visitors Hotel Hamilton
Visitors Inn Hamilton, Ontario

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