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All reviews mcmaster university main street road noise indoor pool busy street comfortable hotel restaurant staff first floor comfy bed great place to stay next morning sitting area convenient location tim hortons definitely stay here again stayed one night niagara falls
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Reviewed November 1, 2016

Comfortable room, nice size indoor food and good food in on site restaurant. Reasonably priced. Westdale Village with multiple shops, movie theater and restaurants is an ten minute walk. Easy on and Easy off if heading west to Detroit or Windsor or east to Toronto or Buffalo

  • Stayed: September 2016, travelled with family
    • Value
    • Cleanliness
    • Service
Thank jimf01922
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EricRT, General Manager at Visitors Inn, responded to this reviewResponded November 3, 2016

Thank you for your review. We are happy that you enjoyed your stay, and hope to welcome you back in the future.

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Reviewed October 31, 2016 via mobile

I was booked in at the Visitors Inn for two weeks of training in the Hamilton area and was booked in to the Visitors Inn. The staff was amazing from the front desk to the housekeeping I felt like I was at home.

The restaurants food was awesome. Best fish n' chips and wings. They treated you like family. They were never so busy that they couldn't make time to talk and make sure you were havering a good experience.

I highly recommend staying at the Visitors Inn...you won't be disappointed and feel like you at home!

Stayed: November 2016, travelled on business
Thank Irene S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EricRT, General Manager at Visitors Inn, responded to this reviewResponded November 3, 2016

Thank you for sharing your positive experience, and taking the time write a review. I have shared your comments with our staff, and they appreciate your kind words. We always strive to provide a great experience for our guests, and its very nice to hear positive feedback.

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Reviewed October 26, 2016

My spouse and I stayed at the Visitors Inn in Hamilton for three nights, and though the room itself was clean and comfortable, and the building very quiet, our stay was punctuated by staff who treated us with rudeness or disinterest - from the front desk staff, to the restaurant staff. During the continental breakfast (which won't be continuing after Nov. 1st) the woman who served the breakfast was passive aggressive and even at one point was complaining audibly to someone in the kitchen about a customer who she had served the previous day, boasting of how she put the person in their place. Us and two other people left our meals as they were and walked out.
Any questions or queries were met with rudeness, sullenness and with an air of inconvenience by a member of front desk staff, multiple times. When we asked a question regarding the billing his response was sharp, and full of attitude and condescension. And over the phone, when we had called to enquire about what time house-keeping come through our floor, the gentleman at the front desk said, "I don't know what to tell you! They come by when they come by!"
Paid good money for sub par service - we have received better care and service from staff at cheaper hotels, with less stars, and a continental breakfast much the same. Not worth it.

  • Stayed: October 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank KanDDyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EricRT, General Manager at Visitors Inn, responded to this reviewResponded October 28, 2016

Thank you for your review. Sorry that the service was not satisfactory, we will work hard to fix the problems that you have experienced.

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Reviewed October 26, 2016

I was here for work. It was fine. No gym though. (Sigh.) And bare bones continental breakfast included until November 1. The room was a nice size and clean though it had a loud heating system that woke me up when it kept coming on during the night. Given that I got to my room at midnight and left at 8, no complaints from me, but still if this wasn't that kind of work trip I would have stayed somewhere else.

  • Stayed: October 2016, travelled on business
    • Location
    • Cleanliness
    • Service
Thank SamOntario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EricRT, General Manager at Visitors Inn, responded to this reviewResponded October 28, 2016

Thank you for the review. Sorry that the heater was not quiet enough. We will make sure to fix that right away. Our heaters and a/c units are quite new, and should be very quiet and efficient. I'm sorry that you didn't find our exercise room. It has also recently been updated with all new high-end equipment.

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Reviewed October 20, 2016 via mobile

Chose this property for a quick overnight visit in Ancaster. Convenient location relative to Ancaster. Got an internet rate that couldn't be beat.

No criticism at all...easy to find, ample free parking, well appointed and clean room, good amenities, good wifi, friendly staff and a continental breakfast (to be discontinued as of Nov 1).

Criticisms in other reviews were not an issue. I'd definitely stay here again.

Stayed: October 2016, travelled solo
Thank Thousand-Islander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EricRT, General Manager at Visitors Inn, responded to this reviewResponded October 28, 2016

Thank you for taking the time to submit your review, and share your positive experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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