This if the first time i have been to the Crux escape rooms after visiting many top of the line places such as Key Masters & Confundrum. Upon arrival to mid way through the Area 51 room, my 3 girlfriends & I were having a great time. The room decor for Area 51 was a little lack luster, with not many props or relation to aliens & Area 51. Nearing the end of our room with just about 10 minutes left, one of the puzzles got stuck, we kept calling the staff & waving for help but no help was delivered. Luckily, the key fell out & we were able to move on. But who knows how long we would have been waiting for staffs help. When we completed the room with a few minutes to spare we were expecting a warm congratulations like we have previously received at all other escape rooms, but no one was there. We waiting for a couple minutes unsure of what we should do & ended up just walking to the front to tell the staff we were done. Super awkward. Overall, I didn’t have the best time at the

Came with a group of 4 friends to do the Area 51 escape room. Room started off fine and was fairly easy. There wasn’t many decorations in the room and hardly any relation to Area 51. Nearing the end of the room a puzzle got stuck and the staff never noticed us yelling or trying to tell them the issue. Eventually the key fell out and we could continue. Upon finishing the room nobody greeted us or congratulated us on escaping. When arriving in the lobby they replied with “we are so busy we didn’t realize you escaped”. Personally I didn’t feel that was an acceptable reason. It’s a Saturday night... maybe you need more staff if you can’t manage all the rooms. Also, staff kept giving us clues without us asking which was annoying.
Overall the room and customer service was a disappointment. We will not be returning to this company for our next escape room.