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All reviews jack astor front desk sofa bed hotel is perfect room service rooms are beautiful richmond street parking fee check in was easy per night downtown core complimentary breakfast other guests stay there again room was spacious walking distance floor
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8 - 13 of 71 reviews
Reviewed November 11, 2018

Hotel is great. rooms and breakfast are very good. BUT the parking cost is criminal. Totally disrespectful of guests. Seems I need to write 200 characters so I will continue to type until I reach the min

Date of stay: November 2018
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Flyer688335
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alexandracolley, Public Relations Manager at The Park Hotel, responded to this reviewResponded 4 weeks ago

Hello Flyer688335!
Thank you for taking the time to review our property, we appreciate your feedback! I am so pleased to hear you enjoyed our property upgrades! We are always looking for ways to improve our guest experience. We are looking forward to the opportunity to host you when you next come to London! Warmly, Alexandra

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Reviewed November 5, 2018 via mobile

We stayed here as part of a wedding group. We were very happy with our room - a nice modern suite. It had a nice sitting area and clean non carpeted floors. We found the layout exceptional - with extra doors between the bedroom and the hall - it was the first time we actually did not hear hallway noise in a hotel . The bed was very comfortable. Everything was clean. Check in was easy and staff were pleasant. Excellent downtown walking location . Overall we were very happy and sad to leave.

Date of stay: August 2018
Trip type: Travelled as a couple
Thank Jenjal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alexandracolley, Public Relations Manager at The Park Hotel, responded to this reviewResponded 4 weeks ago

Hello Jenjal!
Thank you for taking the time to review our property, we appreciate your feedback! I am so pleased to hear you enjoyed our property upgrades! We are always looking for ways to improve our guest experience, looking forward to the opportunity to host you when you next come to London! Warmly, Alexandra

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Reviewed November 5, 2018 via mobile

We were here as part of a large group for a weekend. Our family arrived early and were able to get a room right away. The hotel was fine - good location, nice to have a microwave and refrigerator in the room, and good closet space with usable hangers. We did have a problem with the heat not turning on but that was quickly fixed. I didn’t give it five stars because the breakfast was completely disgusting. It didn’t look bad but everything we tasted was just yuck. We’d stay again but make sure to bring our own breakfast foods or plan on going out.

Date of stay: November 2018
Trip type: Travelled with friends
Thank mtdk316
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alexandracolley, Public Relations Manager at The Park Hotel, responded to this reviewResponded 4 weeks ago

Hello mtdk316!
Thank you for taking the time to review our property, we appreciate your feedback! I am so pleased to hear you enjoyed our property upgrades! We are always looking for ways to improve our guest experience, I will address your concerns in regards to breakfast with our catering department. We are looking forward to the opportunity to host you when you next come to London! Warmly, Alexandra

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Reviewed November 3, 2018

I love this hotel! The rooms are great, the people are great and the service is fantastic! They also have a Tuesday and Wednesday night social in the lobby with free appetizers from Jack Astor’s as well as some beverages so you can get to know the other guests. I would highly recommend this hotel to anyone!

Date of stay: October 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Sightseer33202094039
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alexandracolley, Public Relations Manager at The Park Hotel, responded to this reviewResponded November 5, 2018

Hello Sightseer33202094039!
Thank you for taking the time to review our property, we appreciate your feedback! I am so pleased to hear you enjoyed our evening social, it has been a big hit! Looking forward to the opportunity to host you when you next come to London! Warmly, Alexandra

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Reviewed November 2, 2018

We were there for a weekend getaway and only positive this place has is location.
rest its apartment building converted to mid grade hotel.
for family you will good space in rooms rest is average and below avg.
Note: No swiming pool and gym is for max 4-5 people.
staff: front staff is unknown to customer service.

Room tip: railway station is right besides to hotel
Date of stay: October 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank YATREEGAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alexandracolley, Public Relations Manager at The Park Hotel, responded to this reviewResponded November 5, 2018

Hello YATREEGAN!
Thank you for taking the time to review our property, we appreciate your feedback! I am so pleased to hear you enjoyed our location, we do believe it is the best in the city! Would you please send me an email so I can get some further information from you in regards to your experience with the front desk whg8814csm@whg.com We are always looking for ways to improve our guest experience and are looking forward to the opportunity to host you when you next come to London! Warmly, Alexandra

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