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Reviewed May 22, 2017 via mobile

Stayed at the Courtyard for one night and as usual the service at the front desk was friendly and efficient. The hotel is always clean and my king bed room was great. Room had a sitting area, mini fridge and a huge bathroom.

Had dinner in the restaurant in the lobby. The menu is limited, but the food was tasty. They also serve alcoholic beverages. The evening service was friendly and fast. This unfortunately is not the case in the morning for breakfast. Waited in line 20 minutes to order and after waiting for another 20 minutes went to inquire about my eggs over easy. The young lady working there went to the counter and handed me my ice cold breakfast that had just been left sitting there.
The service in the morning needs to improve as it is highly unorganized and slow (the last two times I have stayed here this has been a problem).

With that said, I would definitely return to this hotel as I like the Marriott brand and always enjoy the Courtyard

Date of stay: May 2017
Trip type: Travelled on business
1  Thank B3achLov3r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zita G, Front Office Manager at Courtyard London, responded to this reviewResponded May 24, 2017

Dear B3achLov3r,
Thank you so much for writing a review on our Courtyard Marriott London.
I am so happy to hear that you choose our Courtyard for your accommodations while you are in the London area.
Please accept my apology for the delay in service at the Bistro. I have passed your comments onto our Bistro Supervisor to ensure that we improve on our service where needed.

Once again, thank you for your review!
I look forward to welcoming you back in the near future.

Please do not hesitate to contact me directly should you require assistance with anything.


Warm Regards,

Zita Graham
Front Office Supervisor.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 1, 2018 via mobile
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Date of stay: July 2018
Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC