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Savings alert! 11% below average rates

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Reviews (723)
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Reviewed March 27, 2018

This is an excellent hotel, very clean rooms and very accommodating staff. we have stayed at lots of hotels and this one ranks in the top 1/3 percent. Very close to all amenities and also very close to Niagara on the Lake as well as Niagara Falls and falls view park. About 20 minutes to Lego land on a Sunday. Took us about 25 minutes to Niagara on the Lake and the falls. Very happy, will definitely be back and stay as a hub destination.

Room Tip: Very good choice to stay here.
  • Stayed: March 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Andrea B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovoAFOM, Front Office Manager at Novotel Toronto Mississauga Center, responded to this reviewResponded April 3, 2018

Dear Andrea B,

Thank you so much for staying at The Novotel Toronto Mississauga Centre and for taking the time to provide feedback on your most recent stay with us.

It is always a pleasure to receive positive feedback. Providing excellent service is our top priority, so I am delighted to hear that we were able to meet your expectations. Your comments will be shared with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Patricia Ritchie
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 25, 2018 via mobile

I read these negative reviews from people and laugh most of the time. This one of the most accommodating hotels you will ever stay at. I stay here regularly with never an issue. Not the ritz, not the ritz prices. Staff is amazing. Do your homework.

Stayed: March 2018, travelled on business
1  Thank Scott H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovoAFOM, Front Office Manager at Novotel Toronto Mississauga Center, responded to this reviewResponded April 3, 2018

Dear Scott H.

Thank you for taking the time to provide your feedback on your most recent stay at the Novotel Toronto Mississauga. I am delighted to hear that you always enjoy your stay with us and will share your amazing comments with the hotel team. Your feedback will serve as an encouragement to all of our staff as we strive to always meet or exceed our guests' expectations.


Thank you again for sharing your experience and please reach out to me at Patricia.Ritchie@novotelmississauga.com before your next visit so that I will be able to meet you.

I look forward to welcoming you back.

Sincerely,

Patricia Ritchie
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 23, 2018

A great place for an overnight stay. The room was ready and the internet worked quite well. The staff was welcoming and the breakfast buffet was typical of a fine European hotel. Checkout was seamless. Overall a fine stay.

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Novotel Hotels
Thank ontheroadagain27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovoAFOM, Front Office Manager at Novotel Toronto Mississauga Center, responded to this reviewResponded April 3, 2018

Dear ontheroadagain27,

We very much appreciate your comments regarding your stay at the Novotel Toronto Mississauga Centre.

It is always a pleasure to receive positive feedback. I am delighted to hear that our staff was welcoming and that you enjoyed your stay with us. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we look forward to welcoming you back the next time your travel plans bring you back to the city.

Sincerely,

Patricia Ritchie
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 4, 2018 via mobile

I stayed for 2 nights attending a dance competition with the dance studio I teach for. Our room was tiny, old, dingy, and dirty. There was hair on the bedsheets, lipstick, a pair of used earplugs on the floor. Bathroom floor was covered in little hairs and quite clearly had not been cleaned. The families from our studio couldn’t get into their rooms at 5:30pm when they arrived (way after check-in time). A family told us there was used underwear in their room and another told us they had used face cloths in theirs. Staff messed up our second room and gave us 2 double beds after asking for a king more than once. Got back to our room on Saturday and they were still cleaning at 4:30pm. We were apologizing to our families for the mess this hotel was. Will never stay at that hotel again and will let the dance competition know that they should not be recommending it. This place is not worth what they charge. Save yourself the hassle and stay at a different hotel if in the area. (A few of our families stayed at the Hilton Garden Inn and said it was very nice and only a very small difference in price).

Stayed: March 2018, travelled on business
Thank JaclynK93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovoAFOM, Front Office Manager at Novotel Toronto Mississauga Center, responded to this reviewResponded March 14, 2018

Dear Jaclyn,

Thank you so much for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Jaclyn, we work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We have had the Dance group stay with us for many years and If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,
Raman Virk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 15, 2018 via mobile

This hotel looks like it hasn't been updated in 30 years. The hallways are gross. The room and bathroom are stained, torn and tired. The bed was clean. There are practically no power plugs. Sorry but this hotel needs a major, major facelift.

On a positive note the breakfast food was very good, the lobby was nice, and the staff was reasonably friendly.

Picture is the light guards over our door. So gross.

Stayed: February 2018, travelled on business
Thank Rich D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovoAFOM, Manager at Novotel Toronto Mississauga Center, responded to this reviewResponded February 23, 2018


Dear Rich D,

We thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. I am not sure if you noticed whilst at the hotel, we are actually in the midst of renovations and look forward to bringing our guest a fantastic new product by late 2018.

Rich, we work hard to deliver an exceptional guest experience for each and every guest, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

Raman Virk
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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