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RichardandWendy3
Southampton Parish, Bermuda

Excellent reasonable hotel

5.0 of 5 bubblesReviewed Jul 26, 2016
I chose this hotel from reading other people's opinions on TripAdvisor and I was not disappointed- no frills, but everything you could want from an airport hotel. Close to the airport with a regular shuttle, bar and restaurant serving reasonable food until midnight, helpful staff and bedroom with 2 large beds and clean bathroom. Free wifi (good!) and extremely quiet, despite being close to the road and airport.
Date of stay: July 2016
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FPSTA, Manager at Four Points by Sheraton Toronto Airport, responded to this review
Responded Jul 29, 2016
Hi RichardandWendy3,

Thank you for sharing your recent experience with us and the fellow travellers here on TripAdvisor. We are pleased to hear that we were able to meet your expectations along with a few plus sides such as free wifi and little to no noise from the airport side. We hope to welcome you back, should you ever be in the Toronto area.

Regards,

Mariel Barbaza
Assistant Front Office Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed July 26, 2016

We stay at this hotel for 5 nights and I am very impressed by the people who works there. The receptionists , cleaning staff and the people in the restaurants are amazing! Super nice and friendly. The hotel is very,very clean. The location is perfect for travelers. Quick access to YYZ airport and the highways. I highly recommend this hotel and personally, I will go back again.

Date of stay: July 2016
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Donna I
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FPSTA, Manager at Four Points by Sheraton Toronto Airport, responded to this reviewResponded July 29, 2016

Hi Donna I,

Thank you for sharing your recent experience with us and the fellow travellers here on TripAdvisor. It is great to see that the service that we are known for, has once again shined throughout your stay. We will be sure to share your review with our entire team!

Regards,

Mariel Barbaza
Assistant Front Office Manager

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Reviewed July 26, 2016

Only stayed for a short while but bed was really comfortable. Staff was amendable as I required parking for a long trailer and boat above the normal space. They also assured that security cameras were in place to keep an eye on the asset overnight in the parking.

Date of stay: March 2016
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank V1840PNjeanc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FPSTA, Manager at Four Points by Sheraton Toronto Airport, responded to this reviewResponded July 29, 2016

Hi Jean C,

Thanks for your review! We are happy to hear that our staff were able to accommodate you appropriately for your trailer, while enduring a comfortable stay. We hope to see you again soon!

Regards,

Mariel Barbaza
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 23, 2016

From the moment, I arrived after a 9 hour drive from the Jersey Shore till I checked out 2 days later - we were made to feel welcomed and comfortable. I showed up with 3 little girls (7 & 5 years) that were exhausted from the drive. We were checked in by a smiling front desk professional, dropped our bags and jumped in the pool. It was a great spot - deep in the right places for going underwater and shallow enough for the little ones. The adjoining spa/hot tub was marvellous. Water was the right temperature. To the average traveller - moot point, right? As a father of kids that love water - it meant everything. Spacious deck area meant plenty of places to sit comfortably. There was even an outside sitting area adjacent. Plus the big glass windows gave it a wonderful, open feeling.

My hat goes off to the housekeeping staff. My little girls were a little homesick and forced to play quietly in our room as I was closing a business opportunity that had popped up and I need 3 hours on the phone with New York. They were as good as gold but missed the dog, house, yard, etc. Our housekeeper came by, a kind lady whose family hailed from Jamaican and was now a proud Canadian. She took a few minutes to ensure my girls felt comfortable and shared beautiful pictures of her grandchildren. She even gave us some extra Chamomile tea that my girls love.

The hotel handyman, who came to adjust our TV, was so kind as well. He showed us his kids who had birthdays either side of my daughters. He suggested a children's park - turned out to be the highlight of our short stay and only 15 minutes away.

So my review is a little unconventional but I stay in hotels 300 days/year. Its these little attentions to details that make a regular stay into a spectacular one. Its apparent that the staff and management care a great deal.

Room was very clean, everything worked, restaurant food was delicious. Its so close that you could walk to airport, if so inclined. Free shuttle, big parking lot, and an easy on/off the major freeways.

Highly recommend and we'll be back. Thank you.

Date of stay: July 2016
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank Conrad A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FPSTA, Manager at Four Points by Sheraton Toronto Airport, responded to this reviewResponded July 24, 2016

Hi Conrad,

Your kind words are truly warming. We are so glad to hear that you and your daughters enjoyed staying with us and were able to explore what Ontario has to offer! As a frequent traveler of hotels, it was our pleasure to provide you with an outstanding service that we are known for. We hope to welcome you back if you are ever in the area!

Regards,

Mariel Barbaza
Assistant Front Office Manager

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Reviewed July 21, 2016 via mobile

Location is good near Toronto Airport Terminal 3, all staff are friendly from the reception, restaurant staff and housekeeping and they provide great service to their guest that you will not experience in other hotels. They provide free shuttle service to/from airport. The foods in their restaurants are all good. We really enjoyed our short stay. We will definitely choose this hotel again.

Date of stay: July 2016
Trip type: Travelled with friends
Thank Acepsyche
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FPSTA, Manager at Four Points by Sheraton Toronto Airport, responded to this reviewResponded July 24, 2016

Hi Acepsyche,

Thank you for your review. We are happy to hear that our staff were able to make your stay a memorable one. We look forward to your next stay!

Regards,

Mariel Barbaza
Assistant Front Office Manager

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Reviewed July 21, 2016 via mobile

Lunch meeting at the hotel where a colleague was staying. Nothing spectacular but it was all good - service was attentive with regular drink refill. Food delivered quickly and price reasonable.
I had the Caesar salad with chicken - excellent portion and very tasty

Date of stay: July 2016
Trip type: Travelled on business
Thank Hynet9
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FPSTA, Manager at Four Points by Sheraton Toronto Airport, responded to this reviewResponded July 24, 2016

Hi Hynet9,

Thanks for your review. Your wonderful comments have been shared with our Restaurant staff. We are glad that you enjoyed your meal. We hope to see you again soon.

Regards,

Mariel Barbaza
Assistant Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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