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levi f
Milton Keynes, United Kingdom

Excellent customer service

4.0 of 5 bubblesReviewed Sep 5, 2016via mobile
We visited here on 4th Sep.

All was not well with our room initially but Kamilah quickly rectified this and went above and beyond in providing us with an alternative room and more.

We are travelling in New york, Toronto, Montego Bay and Orlando on this vacation and the service offered by Kamilah was by far the best yet.

Great job!
Date of stay: September 2016
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FPSTA, Manager at Four Points by Sheraton Toronto Airport, responded to this review
Responded Sep 8, 2016
Hi Levi,

Thanks for your review. We are happy to hear that Kamilah was able to assist you in every way possible. We will be sure to recognize her for her outstanding service!

Regards,

Mariel Barbaza
Assistant Front Office Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed September 1, 2016 via mobile

We had a great one night stay. The room was clean and the staff were fabulous to deal with! I will definitely recommend this hotel!

This hotel is very convenient to get to the Pearson airport a s the new Upexpress was super convenient to get downtown

Sheraton has my vote!

Date of stay: September 2016
Thank lrspina
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FPSTA, Manager at Four Points by Sheraton Toronto Airport, responded to this reviewResponded September 8, 2016

Hi Irspina,

Thank you for your review. We are pleased to hear that you enjoyed your overall stay and that our staff were able to make an impression. We hope to welcome you back sometime soon!

Regards,

Mariel Barbaza
Assistant Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 30, 2016

I've been here a few times and every time I find it very good. The hotel is very near to Pearson airport, if you arrive in terminal 3 you can actually walk there (300 metres from the airport) otherwise you can use the hotel free shuttle service which serves both terminal 1 and 3 and runs every half an hour from the hotel.
Rooms are quite big and very clean and I love their beds and pillows, I always find them very comfortable. There is a nice swimming pool with whirlpool, fitness room and very nice patio on the back.
Staff is always friendly and ready to help.
It may not be the best choice if you want to visit Toronto since it will take some time to reach downtown, but it's perfect if you want to stay in the airport area.

Date of stay: August 2016
  • Trip type: Travelled on business
    • Sleep Quality
    • Service
1  Thank Lilia M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FPSTA, Manager at Four Points by Sheraton Toronto Airport, responded to this reviewResponded September 1, 2016

Hi Lilia,

Thanks for your review and your continued loyalty. It is such a pleasure to hear that all of your stays have been great thus far! We look forward to welcoming you back!

Regards,

Mariel Barbaza
Assistant Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 29, 2016 via mobile

The room was great! We got an upgrade to a suite, all was in great shape and well appointed.

The restaurant was undergoing renovations so was temporarily housed in a dingy and dated meeting room. Menu option we're basically pub food. Continental breakfast was mediocre.

Exercise room was a disappointment, airless and somewhat poorly equipped: some treadmills and a few free weights but no benches.

Date of stay: August 2016
Trip type: Travelled as a couple
Thank 675joannef
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FPSTA, Manager at Four Points by Sheraton Toronto Airport, responded to this reviewResponded September 1, 2016

Hi JoAnne F,

Thanks for your review. We are sorry to hear about your disappointment with the exercize room. As we are 1 of 2 Four Points by Sheraton in the area, would you be able to confirm which address that you stayed at? I can be reached at mariel.barbaza@fourpointstorontoairport.com.

Thank you and I look forward to hearing from you soon!

Regards,

Mariel Barbaza
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 24, 2016

Was there me and my friend for a night, we need to run over the ariport because the hotel send me an email the same day, that if you didn't arrive before midnight, your reservation is going to be cancelled, also I booked a two double beds room, and they give us a room with two single beds. We were so tired and only want to sleep, so I didn´t ask for another room. The room was so espacious and clean, but I think there are better options on the area.

Date of stay: July 2016
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank oosg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FPSTA, Manager at Four Points by Sheraton Toronto Airport, responded to this reviewResponded September 1, 2016

Hi oosg,

Thank you for your review. We regret to hear that we were unable to meet your expectations during your brief stay with us. I would be happy to look into your reservation to investigate how your room type may have changed. I can be reached at mariel.barbaza@fourpointstorontoairport.com.

Regards,

Mariel Barbaza
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 22, 2016 via mobile

Loved how this hotel was located basically within the airport. It was perfect for our family and our overnight layover.

The gift shop lady was also so nice!!!

The bathroom was well stocked and the tub was nice!

The beds and pillows were also very comfy!

I also loved the view of the city.

There is also direct access to a train that takes you right to the city so getting anywhere from there is quick and easy.

Date of stay: August 2016
Trip type: Travelled with family
1  Thank Colleen F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FPSTA, Manager at Four Points by Sheraton Toronto Airport, responded to this reviewResponded August 27, 2016

Hi Colleen F,

Thank you for your review. We are pleased to hear that you and your family experienced a comfortable stay. We hope to welcome you back soon!

Regards,

Mariel Barbaza
Assistant Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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