Clean hotel they kept trying to charge me for parking. Staff is nice and friendly. Do not eat at the restaurant. Too expensive and not worth it. There are lots places near by. I don't think I would stay here again.
472
459
247
119
86
Christy P
No AC or TV
Review of Four Points by Sheraton Toronto Airport
Reviewed Sep 20, 2016via mobile
I stay here often due to my work placing us in this hotel and each time I stay the air conditioner does not work. No matter what room I am in, the past 3 stays have always had AC issues. The room is hot and muggy and remains so no matter how low you set the AC.
This time, neither mine nor my co-workers tv worked. I reported this to the front desk as we were going to dinner and asked if someone could look at it when I returned and stated that I did not want anyone in my room until I returned. Upon returning back to the hotel, I asked if someone could come check my tv and was told that someone had already been in my room while I was gone and the tv couldn't be fixed but they would move my room. I asked that noone be in my room!!!
The staff is usually nice and friendly and this doesn't take away from them but I am disappointed in them doing exactly what I asked them not to do. Complete invasion of my personal things lying around my room.
Date of stay: September 2016This time, neither mine nor my co-workers tv worked. I reported this to the front desk as we were going to dinner and asked if someone could look at it when I returned and stated that I did not want anyone in my room until I returned. Upon returning back to the hotel, I asked if someone could come check my tv and was told that someone had already been in my room while I was gone and the tv couldn't be fixed but they would move my room. I asked that noone be in my room!!!
The staff is usually nice and friendly and this doesn't take away from them but I am disappointed in them doing exactly what I asked them not to do. Complete invasion of my personal things lying around my room.
Trip type: Travelled on business
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FPSTA, Manager at Four Points by Sheraton Toronto Airport, responded to this review
Responded Oct 3, 2016
Hi Christy D,
Thank you for sharing your recent experience with us. We truly regret to hear about your issues with our air conditioning units. It is also concerning to hear about your request that was not followed. We will be sure to use your feedback as a coaching tool for our agents. I would like our Maintenance team to look into the rooms you have previously stayed in. If you could kindly e-mail me your name on the reservations, I would be happy to provide your room details to ensure our units are completely functional.
Regards,
Mariel Barbaza
Assistant Front Office Manager
Thank you for sharing your recent experience with us. We truly regret to hear about your issues with our air conditioning units. It is also concerning to hear about your request that was not followed. We will be sure to use your feedback as a coaching tool for our agents. I would like our Maintenance team to look into the rooms you have previously stayed in. If you could kindly e-mail me your name on the reservations, I would be happy to provide your room details to ensure our units are completely functional.
Regards,
Mariel Barbaza
Assistant Front Office Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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150shellys
Halifax Regional Municipality, Canada
10851
via mobile
Date of stay: September 2016
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FPSTA, Manager at Four Points by Sheraton Toronto Airport, responded to this reviewResponded September 28, 2016
Hi 150shellys,
Thanks for sharing your experience with us. Parking fees are common in the airport area and we try to stay competitive with pricing. We are sorry to hear that we were unable to meet your expectations during your dining experience. We do hope that you reconsider and choose to stay with us in the future.
Regards,
Mariel Barbaza
Assistant Front Office Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fieldbus
Cobourg, Ontario
3823
I stay here regularly both when I have early flights and when I have meetings in the airport area. Rooms are quiet, clean, and bed is comfortable. Restaurant is quite good and they have coffee in the morning in the lobby. They have a free shuttle to and from the airport. There is no other restaurant close by that one could walk to but there are many a very short drive away. The price point is excellent.
Room tip: The rooms are all about the same
Date of stay: September 2016
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FPSTA, Manager at Four Points by Sheraton Toronto Airport, responded to this reviewResponded September 21, 2016
Hi Fieldbus,
Your feedback and continued loyalty is truly appreciated. Thank you for taking the time to share this with us and the fellow travelers here on TripAdvisor. We hope to welcome you back soon!
Regards,
Mariel Barbaza
Assistant Front Office Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
fr287
Newark, New Jersey
11
I have been traveling for business reasons for 37 years. I started staying at this Four Points 6 years ago because of its location and value. But I can stay at any hotel and I keep coming back to this specific one because the atmosphere is friendly and the staff are so accommodating. I am not a fan of leaving home so it is nice to have found a home in Toronto.
Date of stay: September 2016
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FPSTA, Manager at Four Points by Sheraton Toronto Airport, responded to this reviewResponded September 21, 2016
Hi fr287,
Thank you for your review and your continued loyalty to us. It is important for frequent travelers to find somewhere that best suits their needs and we are honored to know that we are considered home when travelling in the area. We will ensure your friendly words are shared amongst our entire team. Thank you again for your review and we look forward to welcoming you back soon!
Regards,
Mariel Barbaza
Assistant Front Office Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Janet K
Bobcaygeon, Canada
297
Kudos to Colleen and Arnold. Meeting these two staff of the Four Points is always a pleasure! A real asset to the Sheraton. The shuttle to the airport takes a few minutes and our driver was so pleasant.
Date of stay: September 2016
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FPSTA, Manager at Four Points by Sheraton Toronto Airport, responded to this reviewResponded September 21, 2016
Hi Janet K,
Thank you for your review! We are pleased to hear that Arnold and Colleen were able to make such an impact during your stay. The two of them are valuable team members and it goes to show with your kind comments. We will be sure to share this with the entire team!
Regards,
Mariel Barbaza
Assistant Front Office Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dentodd
Gander, Canada
3
I stayed here on a couple of occasions! The location is very convenient since it is in sight of the airport! The free shuttle is a great selling feature. The staff are so friendly! The room may need some updating but it is very clean and the beds really comfortable. I found it to be quiet during my most recent stay!
Date of stay: August 2016
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FPSTA, Manager at Four Points by Sheraton Toronto Airport, responded to this reviewResponded September 21, 2016
Hi Dentodd,
Thanks for your review and your continued loyalty with us. We are happy to be your choice for lodging when in the Toronto Airport area. Until next time...
Regards,
Mariel Barbaza
Assistant Front Office Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC