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Sandra M
Chilliwack, Canada

Close to the airport and good value

4.0 of 5 bubblesReviewed Mar 27, 2024via mobile
We stayed here as we had a long layover in Toronto. The shuttle bus runs 24/7 and leaves the hotel on the hour and 30 after, with 2 pickup points available. The rooms have comfortable beds and are decent for the price.

My only complaints are:
-carpeting in the hallways and rooms needs a clean - quite a few stains
-extra items requested during check in online weren’t provided in the room
Date of stay: March 2024
Trip type: Travelled with family
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Reviewed March 17, 2024

Amazing buffet breakfast. Great friendly service. Super clean. Room was perfect, and so was the pool and gym. We stayed on the 4th floor and met "Lilly" our room keeper. She was so wonderful to talk to! Her work is flawless. Definitely staying here on the next trip through Toronto.

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank cdnpilot777
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 13, 2024 via mobile

Four Points is a really nice hotel. I was glad to stay overnight here. I was flying from Montreal when my connection was canceled and Air Canada gave me a boarding pass for the following day. “Not their fault” of course.

Last minute I got a hotel to stay in Mississauga just by the airport which was this place. Decent price actually (for Toronto) and the room was nice. Comfortable and clean. Stay were great. Friendly and understanding and busy since a lot of people hand canceled flights.

Toronto’s Pearson Int. Airport is much better now but during Covid was one of the worst airports in the world to make a connection. Delays and cancellations normal. Lucky for me I got a hotel here. Very good place.

Date of stay: November 2023
Trip type: Travelled solo
Thank JamesA546
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Roshan Thapa, Revenue Management at Four Points by Sheraton Toronto Airport, responded to this reviewResponded March 15, 2024

Dear Mr. James,


Thank you for sharing your experience at Four Points. We're delighted to hear that despite the unexpected circumstances with your flight connection, we were able to provide you with a comfortable and pleasant stay. Our team strives to offer exceptional service even during busy times, and it's rewarding to know that our efforts were appreciated.. Your observations are most useful in our pursuit of total guest satisfaction and comments from customers such as yourself allow us to make improvements.
We hope that you will choose to stay with us again in the future and allow us the opportunity to provide you with another memorable experience.
-The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 9, 2024

Room was clean. Mattress was comfortable. Lighting in room is unusual and may be designed to 'create a mood' but it doesn't light up the room. This give the room a dingy dark feeling even though it is decent. Beware that parking is an add-on expense. We paid nearly $30 for overnight parking. The gym is nice, clean, bright and has lots of good equipment. We selected this location because it is close to the Viscount airport parking. Easy to get to hotel from airport parking.

Room tip: Beware that parking is an extra charge and not included with your room. Almost $30 per night. Lots of parking spaces.
Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Carol G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
varada tulshi, Guest Services / Front Office at Four Points by Sheraton Toronto Airport, responded to this reviewResponded February 10, 2024

Dear Carol,

Thank you for taking the time to let us know about your experience while staying with us. Your experience of our hotel room is below our standard.

We are glad that you found our mattress comfortable and loved our gym.

Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We have noted your feedback to ensure the necessary guidelines are in place and reviewed. With regards to parking it is a paid parking here in the airport area and we do our best to have the competitive pricing.

I hope you choose to stay with us again when your travels bring you back to the area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 2, 2024

This was a great little hotel about 10-12 minutes drive from Pearson International. Staff, including Santhosh, who checked us in after hours and answered all our questions, were excellent. The room was much bigger than expected with great heating (it was -1 C) when we got in. The restaurant downstairs was closed when we arrived but there was a shop near the front desk open with all the basics. Santhosh arranged the free shuttle to the airport for us for our next flight.

A heads up for getting there from Pearson Int’l - you can call the free shuttle from the hotel and it takes about 15 minutes to come from the hotel however we didn’t know this and caught a cab for $45 (for an 8 minute ride at that time of night). There are some taxis who have a contract with the airport who charge more reasonably (we were told $22-24 would be about right) but others who work privately and who will charge a flat rate or their choosing.

Overall would stay at Four Points Toronto Mississauga again.

Date of stay: January 2024
Trip type: Travelled with family
Thank Dominique M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 7, 2024

Very nice modern hotel. Bar and Restaurant good service low key menu. Nice clean, quiet rooms, very comfortable. Great experience except for the shuttle service. They should have shuttle sign up, or some time of organization to make sure that those who arrive first are able to get the shuttle. There were 30 people waiting for a shuttle that fits 14 people. A family of 12 was waiting and there were many people that had to stay for the enxt one. If we knew that the 6:30 shuttle was full we would have gone to the 6:00. Appreciate the free shuttle, but the front desk person was very oh well about the whole thing. People were trying to jump in front of the family who were first in line, as some of them tried to get on the earlier shuttle but there was not enough room. We ended up taking a cab. A family of 4 took a cab right behind us. It didn't help that the driver arrived at 6:15 for the 6:00 shuttle.

Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank VickiAiudi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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