My husband and I stayed at the hotel the 9th and 10th of Oct. I made reservations several days previously for a room with a jacuzzi, fireplace, frig, microwave, coffee maker. When we got to the room the fireplace wasn't functioning, had no microwave, coffee maker didn't work and our room door couln't close. I informed the man on duty of these issues , door was never looked at or fixed, they brought us a different coffee maker which ended up leaking all over the counter and my personal items ruining most of them!!!! Also. I was never informed of the construction going on when the reservation was made. It was a disaster all around the hotel, the elevator wasn't functioning at times, work out room was non-existant!!
Overall, I was lied to about everything in the previous paragraph... My husband doesn't get much time off from work and we had to spend most of it complaining to the employees. We wanted to get away from the stress, but we had more on this trip then we do at home. At time of checkout I told the woman a summary of our "horrible", "one wrong thing after the other" stay. She said she would inform the manager about it, I am still waiting for the second phone call!!!!!! If your establishment cares about fair customer service, I would prove it!!!
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- Also Known As:
- Quality Inn Niagara Falls
- Quality Hotel Niagara Falls
- Niagara Falls Best Western
- Best Western Niagara Falls
- River Road Fireside Hotel Niagara Falls, Ontario