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“Good Location, Clean Hotel”

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Holiday Inn Niagara Falls - By The Falls
Ranked #25 of 128 Hotels in Niagara Falls
Elora, Canada
Level 6 Contributor
118 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
“Good Location, Clean Hotel”
Reviewed 26 March 2012

We stayed at this hotel over March Break. It was clean and the staff were very accommodating and polite. Rooms were a decent size. My only complaint, although the parking was free, at times it was challenging finding a parking space. The hotel shares parking with a community lot and on the two occasions that we came home after dinner, we had to park at the far end of the lot, quite a distance from the hotel. The weather was warm and lovely, so it wasn't a big deal to walk, but we were worried a little about "security" that the car was so far away. Nothing to worry about, but theft or break-ins was on our mind.

We liked the balcony as it was nice to step out for fresh air. The hotel is close to the casino and just a short walk to the falls. About a 20 minute walk to Clifton Hill.

Good value for the money!

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank canadajen68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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920 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (174)
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Chicago, Illinois
Level 4 Contributor
38 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 21 March 2012

It is so nice to be at the falls and even nicer when it is a great hotel to come back to. It was so close and great to hear the falls from my balcony. Can not wait to come and if you like pizza then you will love their restaurant. The staff is really nice too.

Room Tip: Depends if you tower/falls view or pool view...either way you can not go wrong.
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank RobertO724
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delmar, New York
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 March 2012

I had high expectations when booking the Holiday Inn based on all the reviews that I had read about it. The price was reasonable for the area and it has free parking (plenty of parking, but can be far away if busy) so it seemed like a good option. Unfortunately we encountered some problems in the hotel. Check-in went fine and was quick, they even offered us late check-out, so far so good. My friend and I went to our room and left our bags there to go out for the day. When we returned that night to our room we began to discover problems with the room. We first found hair in the bathroom near the toilet and tried to just clean it up and not make it a problem. But then we found more hair in the shower and on the bed. Also, the desk, table, and lamp were very dusty, as if not cleaned at all. We went down to the front desk to see if we could get a room change but the man told us that they were completely full and there was nothing he could do to help us. We returned to the front desk shortly after to ask for a refund as we wanted to leave the hotel. A woman at the desk was extremely rude and told us we could check out but she could only give us 10% off of our stay. She spun our words and refused to let us speak to the manager (she claimed there was only one manager who does not work on weekends). Finally, we just checked out and paid the bill for a horrible stay. The next day I was able to get Holiday Inn to send me a refund for the night but dealing directly with this hotel was impossible. I tried emailing the manager afterwards just to tell her about what happened and she never responded.

If you want somewhere cheap to stay then here is the place, but it can be somewhat noisy and from my experience not too clean. The lobby is nice but small and the pool area was acceptable but nothing special. The location is good but Clifton Hill is really where the action is at, especially if you have kids. My recommendation is pay a little more and get a little more!

Room Tip: Not really sure if there is a "better" room in this hotel...just make sure it is clean upo...
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  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank baseballmlm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brunswick10, Manager at Holiday Inn Niagara Falls - By The Falls, responded to this review, 23 March 2012
We are very sorry you were not happy with the services received at our hotel. The front desk clerk that worked the night of your departure is one of our best employees, it is not up to her to give full refunds on rooms at 11:30pm. After your departure we thoroughly inspected that room and did not find any evidence of hair. Holiday Inn gave you a full refund on your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 12 March 2012

Having stayed at Days Inn & Travel Lodge in the same area I was worried what this place would be like.
Better than expected!
Room was spacious, clean & fairly modern.
Bar was nice too.
Location? Not a brilliant view of the falls but from 6th floor you can just see the US falls.
The roar of the falls is heard all night.
I would stay here again.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MAN2YYZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia Beach, Virginia, United States
1 review
Reviewed 8 March 2012

had a wonderful stay and will come back in future ..overall service n staff was excellent

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jack757
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level 5 Contributor
59 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 4 March 2012

Once again, we had a wonderful stay at this Holiday Inn property.
This is one of the best kept secrets in Niagara Falls. Special thanks to Cory and Wendy at the front desk, all hotels should be as lucky to have employee's like these.
Great rooms, very comfortable beds and excellent cleanliness. What more can you ask for ?

Enjoy a dinner at Canyon Creek, this place will do serious damage to the Keg's business once people try it. Food, service and price can't be beat.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Honestly-2-U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Syracuse, New York
Level 3 Contributor
14 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 March 2012

We were looking for a weekend getaway at the right price. The hotel is definitely dated especially the heart shaped Jacuzzi room on the 6th floor. That being said we came here for the sites not the room. We were greeted by warm and friendly staff. The bed was very comfortable and the pillows met my needs. If you are like us we prefer to park once and walk. This is the perfert location for that and parking is included in your price. If you don't mind dated rooms this is the place to stay. We would stay again.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Niagara Falls - By The Falls

Property: Holiday Inn Niagara Falls - By The Falls
Address: 5339 Murray St, Niagara Falls, Ontario L2G 2J3, Canada
Phone Number:
Region: Canada > Ontario > Niagara Falls
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Romantic Hotel in Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Niagara Falls - By The Falls 3*
Number of rooms: 122
Official Description (provided by the hotel):
Welcome to Holiday Inn by the Falls. The perfect location to see it all. We are as "close as it gets" to the mighty "FALLS", only one block. The new Fallsview Casino is located directly across the street, the Imax Theatre is behind us, the Skylon Tower is beside us and many sites and attractions are within walking distance. Parking is absolutely free to our guests. Our hotel features spacious guest room with private balconies. We are one of the few hotels with BOTH an indoor pool and outdoor pool. Relax in our whirlpool or sauna. Coco's Terrace Steakhouse and Pizza Bar are located just off our lobby. Steaks cooked to perfection on our wood fired or gas grill. We are famous in Niagara Falls for our Wood Fired Pizza Oven and gourmet pizza's. On our terrace we feature local entertainment nightly. Our location is the centre of all the action. ... more   less 
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Also Known As:
Holiday Inn Niagara Falls - By The Falls Hotel Niagara Falls
Niagara Falls Holiday Inn
Holiday Inn Niagara Falls - By The Falls Ontario

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