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“Awesome View” 5 of 5 bubbles
Review of Sheraton on the Falls

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Sheraton on the Falls
Ranked #6 of 130 Hotels in Niagara Falls
Certificate of Excellence
Soperton, Georgia
Level Contributor
78 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Awesome View”
5 of 5 bubbles Reviewed 24 April 2012

Hotel was nicely kept and the staff was extremely courteous and hospitable. Thew view of the Niagara Falls from our room was simply put, amazing. We booked our room through travelzoo and the price was very reasonable. Probably the best value for quality of hotel I have ever stayed at. Highly doubt anyone could be disappointed with this hotel. Also, location was great and convenient to everything. One more thing, if you are trying to figure out which is better, the American side or the Canadian side of the falls, don't hesitate, pick the Canadian side. Much better view there.

Room Tip: spend the extra money for a falls view room. It was well worth it. Besides, it's the one reaso...
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  • Stayed June 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Wesley_4024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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6,247 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,901)
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English first
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 23 April 2012

My family stayed at the Sheraton on the Falls for one night on April 16 to April 17th for my boys 13th birthday. We had the package for the room and Fallsview waterpark. The location of the hotel was great and close to everything. You were able to walk to all the area of interest. We had to call the front desk for extra towels and because we had trouble with the tv. Service for each was prompt and a follow-up phone call was made to ensure we were happy. Our room had a view of the falls - which was breathtaking. We did not dine in the hotel or used the spa during our visit.

Room Tip: View of the falls was worth the upgrade.
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  • Stayed April 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank xsrebel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 23 April 2012

We stayed at this hotel in April for two nights and it was great.The rooms are very spacious and very clean and the room we had had a great view of the falls which was fantastic.I did not find the staff overly friendly and just did their jobs. The location of the hotel is close to everything and only a short walk to most of the tourist spots.

Room Tip: You must have a room facing the falls as this is a must for this location
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  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank euripedes19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
calgary
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 23 April 2012

This is the second time we have stayed at this hotel
Choose it the first time and this time for location, great view of the falls and close to everything, all within walking distance.
Found check in was flawless and the hotel gave us a 2 hour late check out.
Room was ready when we arrived, found to be very clean and house keeping was top notch and generally the hotel and room was very clean in in very good condition.
My only flaw with the hotel and it is minor was no refrigerator in any rooms, had to pay $25.00 for small unit to keep beverages cold, I do not think I have ever had a room without a frig and my wife and I have travelled all over North America, seems odd to me a hotel of this size and level in the area would not take this into account.
Our room had a jacuzzi which was great but it did make the shower quite small, a fat person would find it quite cramped.
Over all I'm very satisfied and would return to this hotel.

  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank moodywatcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ithaca, New York
Level Contributor
87 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 23 April 2012

I spent one night in a Deluxe Fallsview room on April 14, 2012 to celebrate a friend's 50th birthday. I arrived early, about 4 hours before the official check-in time, and was able to get into the room immediately. My room was on the 14th floor with a full view of both the American and Canadian falls. It had a glass door that opened so you could hear the water, and a wonderful sitting area with a nice leather couch, gas fireplace and large flat panel TV. The bed was a bit of a disappointment, however. The mattress was hard and lumpy, although the linens were top-quality. The pool and spa were very conveniently located at the end of the hall, along with the ice and soda machines. The hotel is right near the Rainbow Bridge and is very convenient to the falls, Clifton Hill and Casino Niagara (to which it is connected). It's quite a long walk (almost a mile) to the Fallsview Casino and the restaurants on that end of town, however. The parking is a bit of a challenge in a garage a block away from the hotel that is shared with two other hotels. There were very few open parking spaces and I was afraid to take my car out for fear of not being able to find a spot upon my return. Parking is pretty expensive as well at $20 per night. Other than that, my only complaint is that the dedicated set of elevators for the upper floors was extremely slow and I had to wait a long time for it. There was a dance competition going on in the hotel the weekend I was there so the elevators and lobby were filled with loud "tweens", but luckily they were on a different floor and I was not disturbed when in my room. I would definitely recommend this hotel, although a bit pricey at $240 per night including parking and taxes with a AAA discount, for a special occasion.

Room Tip: Be sure to get a Deluxe Fallsview room (full view of falls) if it's in your budget...you won'...
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  • Stayed April 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Cindy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ontario
Level Contributor
142 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
4 of 5 bubbles Reviewed 23 April 2012

I am SPG gold and was recognized upon check-in. We got free internet and the choice of 250 points or a free drink. We were upgraded to a falls view room - and it truly is a falls view room - see pic.

Room:
electric fireplace, 2 queen beds, falls view room, standard bathroom (tub/shower), looks like you could have adjoining rooms
Room recommendations: avoid the 14th floor if you want a quiet stay. We didn't stay there but that is the indoor pool level and it was packed with kids. Our floor was mostly quiet, but a few people in the morning were having big chats in the hallway and the doors don't keep out any noise at all. Possibly 7th floor would have the same issue - outdoor pool - just something to keep in mind.
Parking: self was 19$ a night, valet is $30. Self is located a bit behind the hotel in the crown plaza parking lot - but its a big complex so you really don't have to go outside.
Location: great location, very close to the downtown area - not that it's a particularly great downtown, but if you want to eat there are many restaurants and it's practically on the river so if you want to walk and look at the falls its very easy.
If you want to cross border shop you can walk to the rainbow bridge - or atleast check the traffic before you cross. We noticed that before 10am was clear (going to the states) on a sunday and then after lunch seems to thin out. On saturday it was packed coming back from the states almost all evening - but perhaps some of the other bridges were more empty.
Dining: this could have been a promo or perhaps a gold thing but we got coupons for the restaurants when we checked in. We chose to go to Windows - jaime kennedy. Apparently it was fully booked after 6 - so if you want to eat here a reservation might be good. It wasn't exactly cheap, but there was a prix fixe. The entire table has to participate but there were 2 menus. $55 per person+tax+tip. Another $20 per person if you want matching wines. Note! if you want water they charge $7.50 a bottle. I asked for still water expecting tap and i got a bottle of "still water". Same things applied for sparkling. Most items on the menu are between $15-24. The prix fix is 3 items + dessert + fries and bread. Overall if you were to purchase these items separately it would be about $20-$30 more so it is the best value. Of the items I really likes the fish chowder and the pickerel. They have seasonal menus so currently its winter, i think in may/june it will flip to summer.

  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank rockohorse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 23 April 2012

Arrived at the hotel a little after two in the afternoon and advised that our room was not available and to come back after five yet all our paperwork stated four and also the receptionist did not ask for our name or any booking information?, when I pointed out that we had booked a spar room the check-in clerk went away to check, on her return she stated that the system had not been updated and then proceeded to check us into our room as it was available.
Rooms are very nicely decorated and furnished and the facility’s in the room where very good, like the fireplace and the views of the falls.
We dined in the hotels restaurant on the upper floor and found the selection and quality to be very good and reasonably priced
At the time we were there was a big conference on with loads of school children there, this meant that the wait for elevator’s at times was very long and then full of noise screeching children.
They are going to build a club room lounge and have club rooms at this hotel, may have to wait till this is complete before going back.

Room Tip: Get a falls view room as the views out the back of the hotel are not very nice, also the higher the...
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  • Stayed November 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Aberdeen55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton on the Falls

Property: Sheraton on the Falls
Address: 5875 Falls Avenue, Niagara Falls, Ontario L2G 3K7, Canada
Phone Number:
Region: Canada > Ontario > Niagara Falls
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Casino Hotel in Niagara Falls
#3 Spa Hotel in Niagara Falls
#3 Luxury Hotel in Niagara Falls
#5 Business Hotel in Niagara Falls
#6 Romantic Hotel in Niagara Falls
#6 Family Hotel in Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton on the Falls 4*
Number of rooms: 669
Official Description (provided by the hotel):
The AAA/CAA 4-Diamond Sheraton on the Falls hotel offers the largest, most luxurious Fallsview accommodations in Niagara Falls, Canada. Located directly across from Niagara Falls and in the heart of the tourist district, the hotel features the best views of the Falls which are showcased by the floor to ceiling windows in all Fallsview rooms & suites. Sheraton is also home to outstanding guest services & amenities which include two new fallsview dining experiences; the 4-Diamond award winning Windows by Jamie Kennedy and the Fallsview Buffet. In addition, the hotel offers the breathtaking new Christienne Fallsview Spa, and indoor connections to the attractions, dining, and entertainment located on the 20 acre Falls Avenue Resort including Casino Niagara, and the Fallsview Indoor Waterpark. ... more   less 
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Also Known As:
Sheraton On The Falls Hotel Niagara Falls
Sheraton Hotel Niagara Falls
Sheraton Falls
Sheraton Niagara Falls
Niagara Falls Sheraton
Sheraton On The Falls Niagara Falls, Ontario

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