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“I couldn't see the view I was promised”

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Sheraton on the Falls
Ranked #7 of 128 Hotels in Niagara Falls
Certificate of Excellence
Reviewed 1 May 2012 via mobile

I stayed with a freind for one night and booked a full fallsview. It has a nice location. It's about 10CD from the train station. It's near from the main attraction.

The view on the homepage exaggerates. It's not a full falls view, but a false view. You only see the NewYork side of the fall from the room. You have to stick your head out of the window to see the Canadian side which is dangerous. Also the window very small. What happened to the photo on the homepage?

Overall it wasn't bad, but if you expect something like a picture, you'll be dissapointed.

  • Stayed: April 2012
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4  Thank kztravel1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,718 - 4,724 of 7,234 reviews

Reviewed 30 April 2012

Stayed at this hotel for a weekend hockey tourney. We stay at a lot of hotels. The room was small, dark and smelly. Toilet paper holder was broken, bathroom tiny, youngest child ran out of hot water on second day there in the middle of her shower. Large stain on bed sheet. We were given free parking for all of this. We payed the most in our group as they would not give us the group rate and I would NEVER sty there again. Staying with kids, no fridge in room and expensive breakfast, parking and no free water park? NO WAY!!!!!!

  • Stayed: April 2012, travelled with family
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1  Thank Kirstie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2012

This hotel is literally two minutes from the falls. If you get a room at the front of the hotel you are going to have a quite amazing view of the falls. Unfortunately we had a room at the back, so we had views of the town.

The hotel is very clean and the cleaning service is daily. The rooms are very big, and could easily house four adults for a few days.

The location of the hotel is the best point. You walk out the front entrance and have the fall in front of you, making it easy to get to do all the attractions surrounding the falls. You are also a five minute walk from the main town, which has many food options. There is a hard rock cafe attached to the hotel and a planet Hollywood 5 minutes away if you like the big name restaurants. The hotel restaurant has a fantastic view of the falls,however is a little pricey for what your getting.

Would have given this hotel five stars but because i got a room at the back i feel i lost out on that view. Ideal hotel for anyone going the Niagara Falls!

Room Tip: Get a room at the front of the hotel, better view and less noise!
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  • Stayed: September 2011, travelled with family
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1  Thank Ross P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2012

I thought overall it was an excellent trip. The hotel is in a great location and the staff was very friendly. I was constantly greeted by everyone from housekeepers to front desk clerks, to waiters.

Room Tip: Definitely pick the side facing the falls
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  • Stayed: April 2012, travelled as a couple
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1  Thank gary b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 April 2012

Hotel was nicely kept and the staff was extremely courteous and hospitable. Thew view of the Niagara Falls from our room was simply put, amazing. We booked our room through travelzoo and the price was very reasonable. Probably the best value for quality of hotel I have ever stayed at. Highly doubt anyone could be disappointed with this hotel. Also, location was great and convenient to everything. One more thing, if you are trying to figure out which is better, the American side or the Canadian side of the falls, don't hesitate, pick the Canadian side. Much better view there.

Room Tip: spend the extra money for a falls view room. It was well worth it. Besides, it's the one reaso...
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  • Stayed: June 2011, travelled as a couple
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1  Thank Wesley_4024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2012

My family stayed at the Sheraton on the Falls for one night on April 16 to April 17th for my boys 13th birthday. We had the package for the room and Fallsview waterpark. The location of the hotel was great and close to everything. You were able to walk to all the area of interest. We had to call the front desk for extra towels and because we had trouble with the tv. Service for each was prompt and a follow-up phone call was made to ensure we were happy. Our room had a view of the falls - which was breathtaking. We did not dine in the hotel or used the spa during our visit.

Room Tip: View of the falls was worth the upgrade.
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  • Stayed: April 2012, travelled with family
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Thank xsrebel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2012

We stayed at this hotel in April for two nights and it was great.The rooms are very spacious and very clean and the room we had had a great view of the falls which was fantastic.I did not find the staff overly friendly and just did their jobs. The location of the hotel is close to everything and only a short walk to most of the tourist spots.

Room Tip: You must have a room facing the falls as this is a must for this location
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  • Stayed: April 2012, travelled as a couple
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Thank euripedes19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton on the Falls

Address: 5875 Falls Avenue, Niagara Falls, Ontario L2G 3K7, Canada
Phone Number:
Region: Canada > Ontario > Niagara Falls
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Casino Hotel in Niagara Falls
#3 Luxury Hotel in Niagara Falls
#4 Spa Hotel in Niagara Falls
#5 Business Hotel in Niagara Falls
#6 Romantic Hotel in Niagara Falls
#6 Family Hotel in Niagara Falls
Price Range: $123 - $365 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton on the Falls 4*
Number of rooms: 669
Official Description (provided by the hotel):
The AAA/CAA 4-Diamond Sheraton on the Falls hotel offers the largest, most luxurious Fallsview accommodations in Niagara Falls, Canada. Located directly across from Niagara Falls and in the heart of the tourist district, the hotel features the best views of the Falls which are showcased by the floor to ceiling windows in all Fallsview rooms & suites. Sheraton is also home to outstanding guest services & amenities which include two new fallsview dining experiences; the 4-Diamond award winning Windows by Jamie Kennedy and the Fallsview Buffet. In addition, the hotel offers the breathtaking new Christienne Fallsview Spa, and indoor connections to the attractions, dining, and entertainment located on the 20 acre Falls Avenue Resort including Casino Niagara, and the Fallsview Indoor Waterpark. ... more   less 
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Also Known As:
Sheraton On The Falls Hotel Niagara Falls
Sheraton Hotel Niagara Falls
Sheraton Falls
Sheraton Niagara Falls
Niagara Falls Sheraton
Sheraton On The Falls Niagara Falls, Ontario

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