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Reviews (7,705)
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3,764
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Reviewed June 15, 2018

We stayed here as part of a world trip in room 1257 ,large spacious room very comfy and clean fresh with a lovely fire feature also suitable for people with special needs. Car parking available. Great location for the falls ,resturant bars .idea for families as plenty to see and do in the day /evening .Concierge available coffee shop in the hotel and store which sells most of anything you might need."meal deals "available for buffet at nite .
Breakfast buffet good selection omolette staition ect.
Small common seating area.
This is a lovely hotel and very comfy the view is stunning as you get to see the falls at sun rise and sun set ,there are lovely gardens below the hotel although you have to cross the road to get to it .The Wegobus stops next to hotel connection you with all the main attraction not within walking distance i.e. butterfly park .My only disappoint with hotel that you have to pay for WiFi although there is a few benefits with the package on offer for to obtain WiFi a hotel this size with there high standards should be able to offer this to their guests for free .Good nite sleep with nice friendly staff .

Room Tip: Ask for falls view rooms 1257 lovely
  • Stayed: May 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Lynda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 14, 2018 via mobile

Came in on the 12th and stayed till the 14th for a wedding. We paid a good amout but the room very old inside. Sheet had holes in the,I asked if they could change them but it never happened. If it wasn't for a family wedding being there we woukd have left.

Stayed: June 2018, travelled with family
Thank Landonnin1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Guest Services at Sheraton on the Falls Hotel, responded to this reviewResponded June 14, 2018

Dear Landonnin1,

Thank you for staying with us and for sharing your feedback. Exceptional service for every guest is our highest priority, so we apologize for the lack of responsiveness to your request for new sheets. We have shared your feedback with our team so that appropriate adjustments can be made. We value you as a guest and hope that we have the opportunity to welcome you again in the future.

Zach
Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 14, 2018 via mobile

Booked deluxe , king , falls view room. Got 2 doubles instead , told hotel fully booked and cannot give us a king room. 80’s 3-star room at best. Also carpet thread bear and bad smell of cat urine as you walk in the room.
Hotel is a joke.

Stayed: June 2018, travelled as a couple
Thank pauledg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Guest Services at Sheraton on the Falls Hotel, responded to this reviewResponded June 14, 2018

Dear pauledg,

Thank you for being our guest, and for providing a candid review of your stay. We want to apologize for the problems you encountered with your reservation and the cleanliness of your room. Our focus is the comfort and satisfaction of our guests, and we're sorry we didn't meet those expectations. We hope you'll give us another chance to provide you with a more enjoyable stay.

Zach,
Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 14, 2018 via mobile

Excellent location especially if you get a falls view room. Really big room. Very comfortable beds. Lovely place to stay ideally located to make best of visit to Niagara Falls. Amenities fantastic highly recommend

Stayed: June 2018, travelled as a couple
Thank sharonmc2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Manager at Sheraton on the Falls Hotel, responded to this reviewResponded June 14, 2018

Dear sharonmc2018,

Thank you for being our guest at the Sheraton on the Falls Hotel and for sharing your review. We are delighted to know you had an excellent stay with us and loved our beautiful facility, amazing accommodations, and great location. Thanks again for your kind words and recommendation, and we look forward to your next visit.

Zach
Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 12, 2018

Views of the falls from the hotel were great - we were on the third floor with views of the "American Falls"; it was amazing to wake up to that view.
The Hotel staff were probably the most friendly and helpful I've encountered in a hotel. They really seemed to care and it didn't come across as fake.
The breakfast buffet was extensive and excellent quality - plus you get the full view of the falls while eating breakfast on the high floor. They even have a little balcony on the restaurant level so you can step outside to take in the view and take many pictures!

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank martindk2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Manager at Sheraton on the Falls Hotel, responded to this reviewResponded June 12, 2018

Dear martindk2017,

Thank you for evaluating your time at the Sheraton on the Falls Hotel. We are charmed to know you had an excellent stay with us and our team left a great impression. We couldn't be more pleased that you enjoyed the beautiful views of Niagara Falls. Thanks again for your excellent feedback, and we look forward to your next stay.

Zach
Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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