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Reviewed October 9, 2018

hotel was great, staff were great help to us, very accommodating, friendly and helpful
our room had a beautiful view of the falls and we were made to feel comfortable everyday of our stay
we cant wait to come back and bring our family to enjoy the hotel and the nearby attractions

Room tip: ask for a corner room facing the falls , beautiful views especially at night and a great way to see the fireworks
Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank DeborahG1368
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Manager at Sheraton on the Falls Hotel, responded to this reviewResponded October 9, 2018

Dear DeborahG1368,

We are so delighted we exceeded your expectations for an outstanding stay at the Sheraton on the Falls Hotel, one of the most adored Niagara Falls hotels for visitors from around the world! It was our pleasure having you as our guest, and we are eagerly looking forward to welcoming you and your family very soon.

Zach
Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 9, 2018 via mobile

My wife and I stayed for 2 nights in this wonderful hotel as part of a tour from England. We upgraded to a Falls View room which had superb views overlooking the Falls. The room was excellent, it was both clean and spacious with floor to ceiling windows. The food at breakfast and lunch in the Fallsview restaurant was well cooked and plentiful. All the staff we encountered were friendly and helpful and were a credit to the hotel. We aim to return to Niagara as a couple and will look to return here.

Date of stay: October 2018
Trip type: Travelled as a couple
Thank Geoff L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Manager at Sheraton on the Falls Hotel, responded to this reviewResponded October 11, 2018

Dear Kentuckyliving,

Thank you for taking the time to post a terrific review. We are delighted to have exceeded your expectations. From award-winning view accommodations, world-class dining, and entertainment, to an excellent location, we are a great choice to experience all that Niagara Falls has to offer! It was our pleasure accommodating you, and we look forward to welcoming you again at the Sheraton on the Falls Hotel very soon!

Zach
Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 8, 2018 via mobile

This hotel is in a perfect location for the Clifton hills amusement area and is still close enough to walk to the falls activities. Water park was much better then I had expected. Hotel has a nice gift shop and places to eat. Beds were super comfortable. Decor in our room seemed a little dated and housekeeping hadn’t cleaned the room by 5 pm when we got back to get ready for dinner so we had to skip it which I don’t like. Cable didn’t work the whole time but we did get a free pay per view movie credit. Really wouldn’t have watched too much tv anyways. Staff was really friendly. They did put a hold on my card for the water park package that was purchased separately by my sister and that didn’t make sense but hopefully the hold is gone soon. We’ve only been home since yesterday.

Date of stay: October 2018
Trip type: Travelled with family
Thank 27jessicab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 8, 2018

It locates right next to Rainbow bridge, only steps away, we walked cross the bridge to US side, paid $1 each. It was a very nice walk, must try.
Starbuck is in the same building, you just need to walk to lobby...it's right next to it. Valet service was great, staffs were friendly.
The hotel itself is really outdated, the hallway is very dark, carpet is old, room has that
typical old hotel smell. Both bath sink and shower were clogged, had to call to fix both.
The buffet was not worth the $$ we paid at all, only ate omelette and fruits, the coffee was yikes. The view was fantastic.

Room tip: Fall view is the best choice
Date of stay: July 2018
  • Trip type: Travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank TRCreator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Guest Services at Sheraton on the Falls Hotel, responded to this reviewResponded October 9, 2018

Dear TRCreator,

Thank you for taking time to write a review of our hotel. We are pleased that you enjoyed most of your stay with us. We appreciate your feedback regarding areas where we can improve. Thank you again, we hope to have the pleasure of hosting all your future Niagara Falls visits.

Zach
Guest Services

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Reviewed October 6, 2018

This was my second visit to the hotel. We stayed in a room facing the falls on the 17th floor. The view was amazing! The room did smell a little damp when we entered, but once we opened the door, everything was fine. It's wonderful to hear the roaring of the falls with the door open. There were fireworks both nights of our stay. Our view of the fireworks was wonderful. The location is also very convenient. It was an easy walk down to the falls and of course the shops on Falls Ave, as well as all the fun, amusement park type places right around the corner. I would definitely stay here again. It's a little expensive, but the view is unbeatable.

Room tip: request a high floor for best views
Date of stay: September 2018
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
Thank M5684KG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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