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Reviews (23)
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All reviewsfree wifi and parkingthe breakfast areagreat propertywalk in showera king size bedroom was spaciouslong weekendminute drivefront desk staffreplenishedcerealpillowsfallswineriesamenities
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9 - 14 of 23 reviews
Reviewed 4 weeks ago

Beautiful new hotel. All the amenities. Close to all wineries and Queen St. Breakfast was excellent. Appreciated the free wifi and parking. Fitness centre also had everything you needed. John the general manager was refreshingly enthusiastic and friendly. Went out of his way to talk to us. Lots of pride in the new building. All staff was were very helpful and friendly. Would visit again and highly recommend!

Stayed: June 2018, travelled as a couple
Thank Richmond-on-the-road
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John C, General Manager at Holiday Inn Express & Suites - Niagara-On-The-Lake, responded to this reviewResponded 3 weeks ago

Thank you Richmond-on-the-road for the absolutely wonderful comments about your visit and recommendation for fellow travellers. We can't wait to see you again!!

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Reviewed 4 weeks ago via mobile

This hotel was amazing. The staff were welcoming, friendly and helpful! The rooms were quiet and clean and the breakfast was great. Would only stay here if I came back to visit. Location was close to lots of things also!

Stayed: June 2018, travelled with family
Thank MarciJG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John C, General Manager at Holiday Inn Express & Suites - Niagara-On-The-Lake, responded to this reviewResponded 3 weeks ago

Thank you MarciJG for the wonderful comments. We tend to think that our guests are just as amazing and value the relationships we are beginning to create with them in our brand new hotel. We can't wait to have you return!!

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Reviewed 4 weeks ago via mobile

Brand new hotel which is very clean and modern. The way the windows / curtains are designed keep the room extremely dark if you require to sleep in. Excellent complimentary breakfast included. Staff was wonderful- extra huge thank you to David from the front desk who was very pleasant and has excellent customer service skills. Would definitely stay again.

Stayed: June 2018, travelled as a couple
1  Thank mmac207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John C, General Manager at Holiday Inn Express & Suites - Niagara-On-The-Lake, responded to this reviewResponded 3 weeks ago

Thank you Mmac207 for the great comments about your stay and service provided by David on our Guest Services team. We hope to be of service to you again soon.

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Reviewed June 10, 2018 via mobile

This hotel gives you good value for your money. It is cheaper than a hotel in Niagara on the Lake while being only a 10 min drive away. The hotel itself is nice with good amenities. The staff are absolutely fantastic. They are very knowledgeable about the local area and are happy to help you navigate. The only challenge that we experienced was breakfast. Given that it's a newer hotel they were unprepared for how busy things would be on a long weekend. Hot Food (eggs, bacon etc) ran out well before breakfast was scheduled to end and there was a refusal to replenish it. I think this needs to be rectified as it's unfair to expect guests to come to breakfast more than 1 hour before it ends in order to get hot food.
Other than that, great hotel. Free parking and an area that is quite accessible by car

Stayed: May 2018, travelled as a couple
3  Thank TripEnthusiast2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John C, General Manager at Holiday Inn Express & Suites - Niagara-On-The-Lake, responded to this reviewResponded 3 weeks ago

Thank you TripEnthusiast2014 for your stay, and for sharing the great comments about our staff. In addition, thank you for the constructive comments regarding breakfast. I am happy to say that we've been able to plan our breakfast operations a bit better over the past few weeks, now that we have determined some trends, and are confident that we will be able to provide ample food during our service period. Thank you as well for commenting on the good value that you received for the money spent. We know that free parking, free breakfast, and the fact that we don't charge the common Destination Marketing Fee (DMF) are all factors that help keep our cost conscious guests right on budget. Come back again soon.....and often!!

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Reviewed May 31, 2018

Our company held an annual conference here and the experience was amazing. I was so impressed I will be returning with my family for our next personal mini vacation! The facilities were very clean and customer service far surpassed my expectations. There is no doubt I will be a returning client.

  • Stayed: May 2018, travelled on business
    • Value
    • Location
    • Service
Thank marioscaccia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John C, General Manager at Holiday Inn Express & Suites - Niagara-On-The-Lake, responded to this reviewResponded June 1, 2018

Thank you Mario for sharing this wonderful review via TripAdvisor. We were so happy to have the opportunity to host your company on this annual event, and are even more excited to be able to welcome you and the family on a future visit....the pool tends to be the popular attraction for kids these days!!

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