This B&B was contacted and Mrs. Innkeeper offered to drive me to the theatre at night when I called, given that she'd said that it's dark and the paths were somewhat of concern if you didn't know the route, albeit the distance was less than 25 minutes to get to downtown core, if one walked in a poorly lit neighbourhood. I thought that was a kind offer and not till I attended the theatre in the evenings did I notice that shuttle services from various lodgings were delivering and picking up their guests, a matter of courtesy, customer service and convenience.
Upon arrival, at B&B after being dropped off, she changed her mind with no reason given whatsoever which stunned me and created an uncomfortable stay. Imagine being in someone's home and they're showing you their distain. Too when asked about the non working Wifi connection in the warm, lacking air conditioning upstairs room where I stayed, she became defensive rather than stating that you have to connect downstairs initially. Her tone was offensive. Breakfast posed another defensive attitude when an omelet was offered solely although fried foods isn't something I eat, creating a very uncomfortable stay throughout the three evenings and confronting me with other present guests:: "Just so you know, breakfast isn't on demand here." Of course I was embarrassed.
Apparently no taxis exist said kind and thoughtful Prince of Wales hotelier who had his employee drive me home following theatre, in the evenings as it's not profitable for them to drive in from Niagara Falls. That hotel, where I wasn't staying, had more manners and a sense of responsibility towards me, than did the very innkeeper to whom I'd given my business to, in trust. Mrs.. Innkeeper told me otherwise that taxis would be available from this hotel and subsequently, having no choice, drove me the following night telling me that she didn't want to but would do so. I didn't appreciate the tone nor the unprofessional attitude being all too familiar and seemingly not recognizing that I was a paying guest and naturally assumed that an innkeeper would keep their word.
Doesn't the Hospitality industry mean being hospitable as this wasn't the case and the poor treatment put me off this long awaited Bucket list trip that I'd wanted to do for many years. What was awful was no available escape as I had nowhere else to stay and had to wait for my ride home, a big turnoff. Innkeeper could be burned out?
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity.ca, Hotels.com and Priceline so you can book your Cedar Gables Bed and Breakfast reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Cedar Gables Bed And Breakfast Niagara-On-The-Lake, Ontario