When we arrived at Queens Landing we were given room 285, very nice, a fantastic bathroom, a comfortable bed and soothing classical music on the bedside alarm/radio.
We were very excited at the prospect of a weekend away by ourselves and we had a lovely evening in the lounge where the service and the food were excellent.
The trouble as we were to discover with room 285 is an incessant droning noise, it went on and on and on and on….
Generally you could lob a hand grenade into my bedroom and I wouldn’t be fazed, but this droning really gets to you like toothache for the ears.
It kept us awake for hours.
The noise is all the more pervasive given how quite it is at Niagara on the Lake, we’ve had better nights rest in the clamor of NYC.
In the morning I went down to reception to complain about the noise from what I thought had to be a temporary generator outside our window-this noise couldn’t be normal.
The receptionist looked bemused until one of her colleague’s explained it was in fact a transformer in an electrical room backing onto our bedroom. Enthusiastically I agreed with him “That’s it, an electrical humming noise!”
When I told the receptionist I couldn’t understand why they would dream of putting guests in that room I was faced with an expression as vacant as most of the rooms in the hotel had been the night before (the car park had been less that a quarter full.) She then asked if I’d like to change rooms “Yes please,” says I.
We agreed we’d organize this after I got back from my walk as my wife was upstairs trying to catch up on her sleep.
I returned an hour later to get the keys to the new and thankfully quieter bedroom.
It’s then that I realized that at no point in our two conversations had any apology or in fact any expression of regret been offered by the receptionist for our lousy nights sleep.
On our way out later I dropped off the keys to room 285, guess what, still no apology.
I’m not sure if this no apology/no surrender stance is a corporate policy or just one employees personal take on customer service.
I mentioned the noise in 285 to a couple of other employee’s in passing who knew exactly what I was talking about and said that there are repeated complaints about that room.
You can actually hear the buzzing noise in the corridor for a few doors either side of 285 so I imagine it has the same effect on those rooms too.
The management at Queens Landing needs to stop putting guests in 285 particularly when there are other quieter rooms available, that or soundproof the electrical room to solve this ongoing issue that they are obviously aware of.
I have to say in fairness that other than the first night of sleep deprivation our stay at Queens Landing was made a complete pleasure by the level of service we received from the other members of staff.
- Official Description (provided by the hotel):
- Stately Georgian-style mansion overlooking the scenic Niagara River and Lake Ontario. #1 hotel in Ontario on Conde Nast Gold List 2010 and CAA/AAA Four Diamond Award for dining and accommodations. Conveniently located just a short walk from the town's main street and Shaw Festival. 140 elegant guestrooms. ... more less
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- Also Known As:
- Queen`s Landing Hotel Niagara-On-The-Lake
- Queens Landing Niagara Lake
- Queens Landing Hotel
- Hotel Queens Landing
- Queen's Landing Niagara-On-The-Lake, Ontario