We got this tour from the Summer Lovin' Package offered with my stay at the Prince of Wales Hotel. And we were very disappointed that this was included in our package. We just felt that it didn't match the standards set by all the other places that were included with the package.
To start, we browsed the gift shop and while the chocolate is amazing and the samples were great, it felt a little juvenile. All of the packaging looks like it was done by a grade-schooler with clip art. There were many examples of copy right infringement on their packaging as well. All in all it just didn't look like a cohesive brand which surprises me because they didn't just start out.
The actual building has the feel of a school or a church basement, it's all linolium floors with clip art and other cut outs hanging on the walls. The gift shop has low supplies of actual chocolate, and the stuff they have you can get at any other chocolate store. It is also filled with an eclectic taste in other merchandice that has nothing to do with chocolate but must be interesting to the owners. Like succulents, pictures, and antique radios.
Our tour guide knew barely anything about Cocoa even though she apparently went to a Cocoa farm in Columbia to learn about it. She didn't know much about the process and while we were on the tour she told us that their best seller is sold at Bulk Barn which is when we learned that this is more of a bulk provider and everything made more sense.
All in all I can see why this would be offered. It is a very interesting topic to most children and therefore makes a good stop for anyone with children. I feel that my review is mostly reflective of how disappointed I was, all the other tours that were offered (A wine tour a The Hare Wine co and another at Konzelmann and the Neob Lavendar fields.) were very upscale and interesting where as this was not.
The chocolate was good though. And it's great for kids. But not if your a grown adult without children to entertain.
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