My girlfriend and I purchased food and drink from this place a couple of days ago at my suggestion. The last time I visited this place was 3 years ago...so I suspect that there has been a change in business ownership, philosophy, or both in this intervening period. I wish I had not suggested this place. Half way through making an order for two thali combos I noticed a posted sign that stated that thali orders were for takeout only. As I was making the order I did not sincerely believe that eating inside their dining area would pose a problem as I trusted that human compassion and reason would prevail in the end. As I was soon to find out, my trust and belief in positive human nature was sorely misplaced in regards to the ownership and staff at this place.
After we had received our order, I politely asked if my girlfriend and I would be allowed to eat in their dining area. The answer to my inquiry was no. I responded by politely informing them that in business, rules need to be flexible as dictated by the situations and the people involved, and would they please reconsider. They were not willing to back down from their rule. In response, I informed them that I would not be purchasing anything from them in the future. This knowledge didn't seem to bother them at all. In fact, I now believe that they don't really care about their customers--it's only about the money. This situation is unfortunate because my girlfriend and I are from out of town...not from Oakville at all...so we had no warm place to eat our takeout on a cold winter's night. And while I respect the fact that they have rules and recognize my own responsibility in this situation, the fact is that we had to eat in my car on a cold winter's night which was not nice at all. Really, their thali rule is about money. A thali combo costs $8.99 and is considered worthy of only being takeout, while a more expensive buffet meal costs $11.99 per person which allows you to eat inside their dining area. Why not just allow ALL of your customers ALL of the time to use your dining area? You CANNOT impose rules that convey first class and second class customers in this country, you just can't. But I guess it was worth annoying me and providing me with a lousy customer service experience just for the sake of imposing your rules? In business, ALL customers must feel that their orders are equally valuable to you. Please change your rules or more customers like me will go elsewhere. There are MANY competitors out there in regards to Indian food and drink. And if you don't change your rules, the marketplace will take care of you, be sure of that!
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