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“Quality Inn, Oshawa, Ontario”

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Durham Hotel & Conference Centre
Ranked #6 of 7 Hotels in Oshawa
London, Canada
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Quality Inn, Oshawa, Ontario”
3 of 5 bubbles Reviewed 15 July 2013

I booked in to the Quality Inn, in Oshawa, Ontario for 1 night (06 Jul 13). I took the Senior Rate at $99.00/night for a Saturday night.

This hotel used to be the Holiday Inn when I was last there, growing up in the early 70's. It is showing its age, but then, so am I...

I arrived about 4:30 p.m. and the check-in was a breeze. My reservation, (via the internet) was what I have come to expect...NO PROBLEMS. Fresh apples were at the front desk for the asking. I was in the tower complex, which afforded room key access to the elevator above the 2nd floor...nice idea.

The room had a king size bed and a couch. Everything was quite comfortable. The HVAC system took a bit to get the right temperature, but it took out the stuffiness of the room very quickly while I had dinner in the restaurant.

The Sat meal was a buffet and was nothing to write home about, but it did fill the hole. Beef ribs and potatoes, salad and dessert...great coffee. A beer before hand started things off well. The bar tender was pleasant to talk to, as was a gentleman visiting from West Virginia via MAINE.

All in all, this spot was at the end of town that I wanted, the location was ideal and very easy to get to off Highway 401. There is an indoor and outdoor pool and patio.

GOOD QUALITY at a reasonable price with friendly staff.

  • Stayed July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Randy4697
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kayo_Mehta, General Manager at Durham Hotel & Conference Centre, responded to this review, 12 December 2013
Thank you for your review of our property, we very much appreciate your comments as it helps us to maintain the standards for all of our guests. We look forward to welcoming you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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238 reviews from our community

Traveller rating
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    58
    27
    45
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85
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58
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • French first
  • Any
English first
Halifax, Canada
Level Contributor
105 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
2 of 5 bubbles Reviewed 11 July 2013

The hotel is located near the 401 which is convenient, but the rooms are run down and need updating. The rooms could have been a cleaner. The hotel has an indoor pool and an outdoor pool, which is lovely in the summer, but paint is chipping in the indoor room. The wall paper was ripped off and peeling outside of our room. Our sink had stains fixed with white out. Our bed squeaked if you breathed too heavily and every time you moved. Breakfast was offered to us on Priceline with our deal, but they would not honour that, as they said it was a mistake that should have been removed. But they offered the person after me four free breakfast. I would not recommend this outdated motel to anyone. It was rated a 3 star, but it is not much more than a 2 star. We think there might be some nicer rooms somewhere, but certainly not where we were put. I could not wait to leave.

Room Tip: Ask if there are any updated rooms.
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NStravellers71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kayo_Mehta, General Manager at Durham Hotel & Conference Centre, responded to this review, 12 December 2013
Thank you for your review of our property. We appreciate your comments as it helps us to make the necessary changes to maintain the standards for all of our guests. Thank you for choosing the Quality Hotel & Conference Centre.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Oshawa hotels

Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 28 May 2013 via mobile

My room was clean but nothing really special. Breakfast was good and the service was also good. I did not get a chance to try the pool or the bar but both looked decent. If you get a good price stay here you shouldn't be disappointed.

Stayed May 2013, travelled solo
Helpful?
Thank Buckwheat999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kayo_Mehta, General Manager at Durham Hotel & Conference Centre, responded to this review, 12 December 2013
Thank you for your review of our property, we appreciate your comments as it helps us to make the necessary changes to maintain the standards for all of our guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pontypool, Ont, Canada
Level Contributor
71 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
2 of 5 bubbles Reviewed 20 May 2013

the Service was cordial, but they really do not show any enthusiasm about your stay. Additionally they apparently find it difficult to orchestrate a group of people for a weekend stay. We recently booked a group of rooms for a wedding. And of all people, you think they may have catered to us with a little more respect and compassion. But, hey, to them, we were just "another" guest. Fair enough. No one's money is better than someone else's. We booked a smoking room ... GREAT for us ... they gave us the cards / keys to the room ... at 1 AM , both keys refused to operate ... back to the lobby ... get the keys / cards fixed ... back to the room ... Non smoking room ... back to the lobby ... get a new room to suit our needs .... the daggers reflected to us from the registration desk personnel could have sliced the wedding cake ... fair enough , did I have a little too much to drink at the reception? ... perhaps , but definitely not enough to deserve poor service. My wife's issue with their service was the lack of coordination for the group. We had requested a list of all guests involved with the wedding prior .... the list was only half populated, and created difficulty and confusion for us.

So much for Service ... in general ..I would have liked them to appreciate the business we brought to them.... Note to management ... educate your staff to smile , and be enthusiastic that the customer is providing them employment .... poor to very poor for service.

Quality of the room itself ... Bed and pillows are very comfortable, and provide a decent nights sleep ...definitely clean through out. Amenities within the room suck. ... and I mean really sucks ... I was disappointed with the fact that the TV availability is what I consider local programming only ... with ZERO opportunity for PPV movie .. a cardboard listing of channels on the night stand does not constitute a menu of TV guide programming,... causing you to spend time flipping channels not knowing what will be on. .... definitely below average expectation for a room ...

In general , there are better places to stay within the local .. and until management educates their staff on customer appreciation, and realigns their policies to suit the customers needs, I would recommend that you take your business elsewhere.

In general, I am very, very disappointed with the level of overall service.. as titled ... it's just a job to them, and they don't care.

Room Tip: choose this place only if the rest of the local spots are booked
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  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Tom H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kayo_Mehta, General Manager at Durham Hotel & Conference Centre, responded to this review, 12 December 2013
Thank you for taking the time to write a review for our property, we appreciate your comments and always appreciate customer feedback. We apologize for the inefficiencies you encountered during your stay with us and would like to let you know that we will review the hotel policies with
with all department involved. Thank you for choosing the Quality Hotel & Conference Centre.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sechelt, Canada
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 9 May 2013

We booked a night at this motel and would not stay there again. The first room they put us in was terrible. Upon opening the door you were assaulted by a terrible smell. Turned on the lights and could see water stains all over a large part of the ceiling in one corner. But when we turned on the light in the bathroom it was obvious someone had used the toilet (#2) and it hadn't been flushed! That was enough to send us back to the desk. In all fairness they immediately transferred us into another clean room. However first impressions ARE lasting ones. The room was very noisy. When we were leaving in the morning, about 10 am, there was no one to be found in or around the front desk. Consequently we left our keys on the desk and did not manage to get a receipt for the room rental. Tried calling this hotel when we returned home to get a receipt sent out or e mailed and could not even get an answer on the phone. All in all would not recommend this place. They obviously don't really care about customer service or satisfaction.

Room Tip: Stay somewhere else
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hoss1951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kayo_Mehta, General Manager at Durham Hotel & Conference Centre, responded to this review, 12 December 2013
Thank you for your review of our property, we appreciate your comments as it helps us to make the necessary changes to maintain the standards for all of our guests. Thank you for choosing Quality Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kitchener, Canada
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 bubbles Reviewed 7 May 2013

Stayed here for a work conference, three nights.

The lobby, restaurant, pool, and conference facilities all seem very nice and well kept. I do wish the same could be said for the rooms, however.

First off, the carpet. Oh, dear, the carpet. It really needs a shampoo, or better yet a replacement. Don't make the mistake as I did, and do yoga in your room or else you will inhale a mouthful of grime.

The shower rod was hanging by a thread, and I only had hot water two of the three mornings. There was hair all over the bathroom when I checked in. And don't even think of looking behind the bed.

A little bit of effort to maintain the rooms, and this would be a comfortable and reliable location. The room service food (and service itself) exceeded expectations, and the internet connection was fast & thorough.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kam D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kayo_Mehta, General Manager at Durham Hotel & Conference Centre, responded to this review, 12 December 2013
Thank you for your review of our property, we appreciate your comments as it helps us to make the necessary changes to maintain the standards for all of our guests. Thank you for choosing the Quality Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Durham Hotel & Conference Centre

Property: Durham Hotel & Conference Centre
Address: 1011 Bloor St E, Oshawa, Ontario L1H 7K6, Canada (Formerly Quality Hotel & Conference Centre, Oshawa)
Region: Canada > Ontario > Oshawa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 7 Hotels in Oshawa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Durham Hotel & Conference Centre 3*
Number of rooms: 98
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity.ca, Expedia, TripOnline SA, Hotels.com, Priceline, Cancelon and HotelQuickly so you can book your Durham Hotel & Conference Centre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Quality Hotel And Conference Centre
Holiday Inn Oshawa
Oshawa Holiday Inn
Durham Hotel & Conference Centre Oshawa, Ontario

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