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cuddlypolarbear
Saint John, Canada

Stunning Property....

4.0 of 5 bubblesReviewed Nov 19, 2022
Stayed here for a couple nights and was very happy. Hotel is new and shares a lobby with the other Marriott. Lobby is huge and inviting. Front desk staff are friendly and helpful.
Hotel is in a great location and has ample parking.
Rooms are modern and spacious, with great decor. Hotel is quiet.
Gym has everything you may need and the complimentary breakfast iss your typical TownePlace offerings.
Would definitely stay again.
Date of stay: February 2022
Room Tip: book the king with a couch for more space.
Trip type: Travelled on business
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jammy Zhang, General Manager at TownePlace Suites Oshawa, responded to this review
Responded Nov 21, 2022
Dear cuddypolarbear, We appreciated your lovely review regarding your recent stay in TownePlace Suites Oshawa, indeed our Front Desk staff are amazing and helpful all the time. We'd love to welcoming you back in the near future.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Reviews (19)
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    4 - 9 of 19 reviews
    Reviewed October 7, 2022

    Very convenient location for travellers - just off 401, yet our room on two separate stays was very quiet. Very functional, comfortable suite layout; both studio and 1-bedroom, and well-equipped for potential longer stays. The gym is quite spacious, and well equipped with both machines & free weights (note caters for TPS & attached Courtyard). Good quality and varied selections at breakfast (like mini-quiche instead of the ubiquitous scramble eggs...), better than most! As others have noted, the layout is a bit confusing at first, especially if arriving late - the nearest elevator from front desk for TPS is actually in the Courtyard hotel. Super customer service and loyalty recognition, consistent on both visits. I'd highly recommend for the area, and will definitely return.

    Date of stay: October 2022
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    1  Thank There57
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Jammy Zhang, General Manager at TownePlace Suites Oshawa, responded to this reviewResponded November 18, 2022

    Dear There57, We'd really love to hear from you that you had a wonderful stay with us and we should looking forward to welcoming you back in the future.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed July 2, 2022 via mobile

    This hotel is marked as both a TownePlace Suites and a Courtyard and we found it a little confusing at the entrance to know what elevator to use for our room and the person at tge deskwasn'toverly helpful. Very modern reception and room was nice. Staff were OK. Fine for a quick one night stay, and plenty of parking.

    Date of stay: June 2022
    Trip type: Travelled with friends
    1  Thank tara-stlbrits
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Jammy Zhang, General Manager at TownePlace Suites Oshawa, responded to this reviewResponded November 18, 2022

    Dear Tara-stlbrits, It's great to learn that you had relatively good stay for a night and our apology for your little confusion about the elevators caused by our dual Brands Courtyard & TownePlace Suites in one building with same entrance, however we believe you will be familiar your second home here next time.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed December 8, 2020 via mobile

    My boyfriend and I stayed a couple of nights November 23-25th, 2020 and found it to be better than the last time. Extra Covid measures were taken so we felt safe. Beds were extra comfortable, did not want to leave them.
    It was neat how our name was on the main screen of the tv.
    We plan on returning soon.

    Date of stay: November 2020
    Trip type: Travelled as a couple
    Thank kaylyn21
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Srinivas Srirangam, General Manager at TownePlace Suites Oshawa, responded to this reviewResponded December 10, 2020

    Hi Kaylyn
    We are pleased to see you back & thank you for the rewarding feedback.
    Your comments inspire us to excel further in delighting our guests & making their stay safe.

    We look forward to welcome you back soon for another wonderful & safe getaway.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed July 9, 2020 via mobile

    My husband and I just left this hotel as we were genuinely afraid. There was some sort of incident where a hotel guest was going up and down the hall screaming that he was going to kill himself and everybody in the hotel. We tried calling the front desk afterwards to find out what was going on (from the room phone and our cell phone with no luck). Don’t think we’ll be staying here again.

    Date of stay: July 2020
    Trip type: Travelled as a couple
    1  Thank T251WSsarad
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Srinivas Srirangam, General Manager at TownePlace Suites Oshawa, responded to this reviewResponded August 25, 2020

    Dear WSsarad
    We understand you had to encounter an unforeseen situation due to delusional behaviour from one of the guest during your stay. We apologise for the incident however the guest was very normal from the time he entered the hotel & hailed from a good corporate background. Unfortunately psychological disorders are difficult to spot from single interactions. We immediately took action & removed the guest from hotel & found that the guest was totally harmless.
    We regret that this unforeseen situation disturbed your stay, The Courtayrd & Towneplace suites at Oshawa is always know to our patrons as one of the finest hotels in the region with & the team here is committed to making each & every guest's stay a memorable one.
    We would be delighted to see you back the hotel for your future stays & you can reach us directly to make your next stay special.
    Looking forward to welcome you back soon.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed June 28, 2020

    Originally I stay at this location for a work trip for a few nights back in May of 2020.

    I was so impressed with the suite and the staff that when it came time for me to book three nights at a hotel due to my condominium getting renovated, I made the choice to stay here.

    Again, the staff and the suites were both amazing. I requested the same suite as I had previously, and the front desk staff were very accommodating and made this happen.

    The suite had a full kitchen, including a dishwasher, and had a "at home" feel. The open concept living and sleeping area were very large and included a separate area for a living room, dining room and bedroom area. I had spent three nights in total here and did not feel like I was crammed into a typical hotel room.

    The suite had two 55" tvs, one in the living section and one in the bedroom section of the suite. It was basically a very large bachelor apartment. The room was very clean, all the utensils and dishware were clean and ready to use. Bed was comfortable and the best part was the HVAC system was super quiet compared to other systems I've used in other hotels.

    This brand new hotel was such a pleasure to stay in and I would highly recommend it to anyone who needs a place to stay in Oshawa.

    Date of stay: June 2020
      • Location
      • Rooms
      • Service
    Thank David Christoph... G
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Srinivas Srirangam, General Manager at TownePlace Suites Oshawa, responded to this reviewResponded August 25, 2020

    Dear David
    Thanks for your rewarding feedback, we are delighted to know about your wonderful experience at the hotel. The appreciation for the team & the hotel facilities gives us the opportunity to excel further in our constant efforts to delight all our guests during their stay at our hotel.

    Enjoy all your future stays .

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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