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bjdlawrence
London, Canada

Nice place to stay

4.0 of 5 bubblesReviewed May 16, 2024
I wish all areas we visited in the last year had a BW as they have reasonable rates unlike other Hotels that have doubled or tripled their rates since covid making it hard for people who travel to get a reasonable price. The hotel was clean and rooms were well maintained. Beds were comfortable and a variety of pillows to choose from for those who which soft or firm. Lots of amenities in area to choose from.
Date of stay: May 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Best Western
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adam Klukowski, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Responded 3 weeks ago
Thank you so much for your visit, and for your awesome review. We hope that you come again soon.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Reviews (513)
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    4 - 9 of 513 reviews
    Reviewed May 5, 2024

    The hotel staff are very friendly, the rooms were very comfortable. Hotel was very quiet and relaxing.

    Date of stay: May 2024
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with Best Western
    Thank jennhager2024
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Adam Klukowski, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this reviewResponded 1 week ago

    Dear Jen,

    Thank you for your kind words. We're thrilled to hear that you found our staff friendly, the rooms comfortable, and the hotel quiet and relaxing. Your satisfaction is our top priority, and we look forward to welcoming you back soon.

    Warm regards,

    Adam Klukowski
    General Manager
    Best Western Plus Durham Hotel & Conference Centre

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed May 4, 2024

    It was a great experience except for the fitness room with a lot of machines that were not working and the anti bacterial wipes were empty and I could not wipe off the bike I used.

    Date of stay: May 2024
    • Trip type: Travelled on business
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with Best Western
    Thank bhoulder
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Adam Klukowski, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this reviewResponded 3 weeks ago

    Thank you for letting us know, we are currently working on improving our fitness room.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed March 27, 2024

    This location is a gem. Don't let the location fool you. The management at this location is continually updating.
    Above and beyond service. Check in fast, accurate.

    Breakfast and the breakfast staff is amazing. Cheerful and caring.

    Date of stay: March 2024
    • Trip type: Travelled on business
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with Best Western
    Thank diannedavis2024
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Adam Klukowski, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this reviewResponded March 28, 2024

    Dear Dianne,

    What an absolute pleasure it was to read your glowing review! Your kind words truly warmed our hearts and reaffirmed our dedication to providing exceptional experiences for our guests.

    We take great pride in continually updating our facilities to ensure they meet and exceed your expectations. It's fantastic to hear that our efforts have not gone unnoticed and that you found our hotel to be a hidden gem.

    Our team strives to go above and beyond to make every guest's stay special, from seamless check-ins to delightful breakfast experiences. Your recognition of our cheerful and caring breakfast staff means the world to us.

    Thank you for choosing to stay with us and for taking the time to share your feedback. We can't wait to welcome you back for another memorable stay!

    Warmest regards,

    Adam Klukowski
    General Manager
    Best Western Plus Durham Hotel & Conference Centre

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed February 29, 2024

    Really awesome stay at this hotel the staff was very accommodating and they were very welcoming, we also got a tour of the hotel and had missed breakfast however the hostess was able to provide breakfast options for us . The stay was great , definetly stay at this hotel

    Date of stay: February 2024
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with Best Western
    Thank tylersaurer
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Adam Klukowski, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this reviewResponded March 6, 2024

    Dear Tyler,

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had an awesome stay at our hotel and that our staff was able to make your visit memorable. It's heartening to know that you found our team accommodating and welcoming.

    We're delighted that you enjoyed the tour of the hotel, and we appreciate your understanding regarding the missed breakfast. Our goal is to ensure that our guests have a seamless and enjoyable stay, and we're pleased to hear that our hostess was able to provide breakfast options to meet your needs.

    Your kind words and recommendation mean the world to us. We look forward to welcoming you back for another great stay in the future. If there's anything specific you loved about your stay or any suggestions you might have, feel free to share them. We're always eager to improve and exceed our guests' expectations.

    Thank you once again for choosing to stay with us!

    Warm regards,
    Best Western Plus Durham Hotel and Conference Centre Management

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed September 25, 2023

    During the stay at Best Western housekeeping never came to the room to remove garbage ,clean, or change towels. The location of the hotel was close to the course I was attending. The breakfast attendant was friendly and helpful.

    Date of stay: September 2023
    • Trip type: Travelled on business
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with Best Western
    Thank tjstranak
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Adam Klukowski, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this reviewResponded January 28, 2024

    Dear tjstranak,

    Thank you for choosing Best Western Plus Durham Hotel & Conference Centre for your recent stay and for sharing your experience with us.

    We appreciate your positive comments about our convenient location and the friendly service provided by our breakfast attendant. However, we are genuinely sorry to hear about the lapse in housekeeping services during your stay. Your comfort and satisfaction are our top priorities, and we apologize for any inconvenience caused.

    Rest assured, we have addressed this matter with our housekeeping team to ensure such oversights do not occur in the future. Your feedback is crucial in helping us improve our services, and we are committed to making the necessary adjustments.

    We hope that despite this issue, you would consider staying with us again in the future. We value your patronage and look forward to the opportunity to provide you with a more seamless and enjoyable experience.

    Thank you once again for bringing this to our attention.

    Best regards,

    Adam Klukowski
    General Manager
    Best Western Plus Durham Hotel & Conference Centre






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